Trevor was incredibly polite and helpful from the moment our call started. I knew we were not going to be easy but he showed nothing but kindness and patience. When we came up against expected complic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The friendliness, helpfulness and clear communication of the lovely lady I spoke to was a breath of fresh air in today’s culture of getting people off the phone as quick as possible. She took the t... See more
Company replied
Kirsty is an absolute earth angel! She was incredibly helpful, patient, and knowledgeable throughout the entire process. She took the time to explain everything clearly, making sure I felt informed... See more
Company replied
Amy McCarton !!! Amy was absolutely fantastic throughout the whole process. She was friendly, patient, and explained everything clearly, making sure I understood all of my options without ever maki... See more
Company replied
Company details
Written by the company
Our health and life insurance does all the great things you’d expect to keep you protected. But we also take it a step further. What makes our cover better is how you can actually use it from day one to look after your long-term health. All so you can stay at your best and be covered at the same time.
Written by the company
See why we're great
We reward people for everyday healthy habits.
Get top-rated cover
Vitality’s health insurance and life insurance is 5 Star Defaqto rated.
Improve your health
Get all the tools you need to stay at your best, so you can enjoy good health for longer.
Save and earn rewards
Vitality members who keep moving save £332 a year on average with rewards*.
Qualifying plans, terms and conditions apply.
* Platinum Vitality status members saved on average £332 a year in 2023. Gold members saved on average £253. Silver members saved £192. Bronze members saved £184. Vitality analysis, 2024.
Contact info
5th Floor, 80 Strand, WC2R ODT , London, United Kingdom
- 0345 602 3523
- info@vitality.co.uk
- vitality.co.uk
4.5
Excellent
68K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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A lot of effort put into avoiding approving procedure
Procedure and treatment plan as defined by a leading (Vitality approved) consultant has been repeatedly questioned in ways that clearly translate to ‘isn’t there a cheaper fix you can do’ I should be having surgery in under 2weeks and organised work/life accordingly however Vitality not yet approved and now forced to cancel pre-op appointments after being informed that if I went ahead as scheduled I would have to pay for them. The communications are woeful and I have no assurance or confidence that I will receive the treatment I need, currently feeling stupid for paying Vitality over for the last 8yrs.
August 12, 2026
Unprompted review
Reply from Vitality
Hello Ruth, I'm sorry to hear about your experience. I can see that our complaints team has reached out to you to discuss this further, they will look to provide further assistance and answer any outstanding queries you may have. Thank you for reaching out to share your review. - Callum
Reply from Vitality
Hello Anna, I'm concerned to hear that you are finding the authorisation process challenging - I have requested for a member of our Care team to reach out and try to help. Callum
Excellent customer care
Theroshne treated my enquiry in a very professional manner whilst also displaying a caring attitude.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Customer Servixe
The lady I spoke to was very helpful regarding the situation I currently find myself in. She was patient and was able to resolve a particular issue.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
I found your customer service very good…
I found your customer service very good and understanding! Thank you again!
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
I spoke to Laura and she was very…
I spoke to Laura and she was very polite, courteous and efficient. She talked me through everything she was doing and apologised for having to put me on hold.
If any negative feedback it was only that Laura speaks quickly and sometimes I couldn’t quite get what she said but that’s maybe even just me not hearing properly
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
A really positive experience
Ive called Vitality a few times. Everyone has been friendly and very helpful. Clear explanations and information. Couldn’t ask for a better service.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Exceptionally helpful member of staff
Exceptionally helpful member of staff. Provided me with the neccessary information I needed in a professional, polite and kind manner.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Angela Angela - customer service was very thorough and professional.
Angela - customer service was very thorough and professional.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
I had my questions answered
I had my questions answered, the lady on the telephone was helpful, calm, informed and easy to understand. She sounded caring.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
The staff member today was very helpful…
The staff member today was very helpful indeed.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
MiMi was very helpful
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Very efficient service
Quick to get through. Knowledgeable consultant who took the time to book me an early and convenient appointment.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
It was difficult to get through to…
It was difficult to get through to right department at the first call to you.
August 12, 2026
Reply from Vitality
Hello Mr Charity, I'm sorry to hear about the difficulty in contacting us. I can see we got you in touch with the right team, thank you for sharing your review. - Callum
Very clear and prompt answers on my…
Very clear and prompt answers on my claims requests
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Helpful and efficient
A helpful person on the end of the phone, Clare made sure she understood what I was asking and she was quick and efficient at dealing with my request,
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Had a brilliant experience with Matthew…
Had a brilliant experience with Matthew who was very informative and helpful.Would definitely recommend him.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
Friendly and precise service
Friendly and precise service. Better than the web site that fails. Agent was super efficient.
August 12, 2026
Reply from Vitality
Hello, thank you for reaching out to share your positive experience with us. I'm glad we could assist you. :) - Callum
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