Vitall Reviews 483

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

The kit was small and cheap and extremely difficult to get my blood into, the finger prick was fine but the tube provided is so small that the blood would not drop into it and blood bubbles would form... See more

Company replied

Rated 5 out of 5 stars

booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very s... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the text that provided, the nurse came on time, everything was very prompt and organised. I got the results very quickly than I expected. Overall whole process was very smooth a... See more

Company replied

Rated 5 out of 5 stars

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background informa... See more

Company details

  1. Blood Testing Service

Information provided by various external sources

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Contact info

4.1

Great

TrustScore 4 out of 5

483 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Thank you so much to Praise

Thank you so much to Praise, who was incredibly kind and patient with my very poorly brother.
I cannot stress how important kindness is to me when dealing with very ill people.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

This service is very easy to use. I needed a blood test before an NHS hospital follow-up appointment, but based on past experience I expected that arranging one via the GP would be near to impossible. An hour on hold waiting to get through, the challenge of then convincing someone to write the request form, and then a trip of 90 minutes each way to actually get the blood sample taken.
To avoid all that hassle, I decided it was worth paying for the Vitall sampling kit for the required test instead. It was a simple matter to do the finger stick for the test, pack it up, hand it to the postie, and then next day get the full results from an accredited lab, as well as suggestions for any required actions.
There are cheaper services advertised, but it's essential to use an accredited lab to know you're getting accurate results. I would gladly use Vitall again.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Prompt delivery of the collection kit, clear and detailed instructions on what to do, and fast processing of the sample. Not only a first rate service but also clear communication throughout.

June 11, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend, the mainly took the test for many reasons, but my doctor screwed up my blood test results from NHS.So, I ended up taking private one and find out why I ended born with birth defect when I was a baby.

June 11, 2024
Unprompted review
Rated 4 out of 5 stars

It was easy to do except the labeling…

It was easy to to except the labeling bit as the sticker with the bar code didn't fit around the small blood tube. And it didn't arrive until 9 days after ordering but they are quick with replys when I was telling them. Overall good

May 18, 2024
Unprompted review
Vitall logo

Reply from Vitall

Thanks for your feedback, we're sorry your kit took a while to arrive. Kits are dispatched immediately by Royal Mail 24 but occasionally get delayed in the postal system! Also barcodes are designed to be applied to sample tubes vertically, they're then easily read by analysers during your sample processing.

Rated 3 out of 5 stars

On a plus the service has a very quick…

On a plus the service has a very quick turnaround, however two consecutive samples were unreadable! The first one I was sent a complimentary retest but alas not so for the second unreadable test. I took the test correctly and posted immediately and am now £70 out of pocket. I emailed vitall around a week ago to see what could be done and despite getting the standard ‘thank you for your message, we will get back to you’ no one did!

May 18, 2024
Unprompted review
Vitall logo

Reply from Vitall

We’re sorry you had sample issues and even more sorry we missed your email! Please login to your account to see your free of charge repeat test options

Rated 5 out of 5 stars

Really great service

Really great service, easy to use, good range of tests. Website is really easy to navigate and the results are really clear to understand. I will be back to use again!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience and service

I highly recommend vitall, competitive pricing, great customer service and very quick results.

There are a lot of blood test companies out there and I think they can vary a lot. Certainly happy I used this company.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

Quick and informative advisors

When I was having issues with the finger test, the advisor was very quick to respond and gave me the full set of options available to help complete the test. Chose to go to one of the Goodbody clinics to get the test done. Process for booking could have been a little more straightforward (couldn't book it till the right link was activated, even though I could see the potential dates via another site). I also had to wait a month for my appointment date as there were no closer dates available. However this wasn't a major issue for me, and overall I had a very good experience. Bloods were also processed very quickly.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I was given a lot of information about how to perform and send the test properly and was kept up to date on the progress of my sample and test.

April 18, 2024
Unprompted review
Rated 5 out of 5 stars

Overall a good service!

Quick delivery of the home kit.
Fast responses by email to all my questions.
Results available on the 2nd day after posting. These were clear and explained well.

Good job you receive 3 lancets.
1ml blood is about 14 full drops and my fingers kept healing after about 4 or 5 drops.

The puncture was a little more painful than I expected, not to the point I would actually say it "hurt".
Though the puncture area did hurt afterwards and 2 of the 3 punctures did have small bruising which I was not expecting at all as i do not have this issue when I give blood or have blood tests at doctors.

Overall, the process is good 👍🏼

February 27, 2024
Unprompted review
Rated 5 out of 5 stars

Top class service

Top class service, very fast and cheap price compared to competitors, I had asked for a comparison as results used different units for measurement and they confirmed very quickly. Will use again.

February 19, 2024
Unprompted review

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