If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to... See more
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I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certifi... See more
Company replied
The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my... See more
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I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-li... See more
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Company details
Written by the company
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Contact info
PO Box 13471, 33101, Miami, United States
- reputation@vitalrecordsgov.com
- vitalrecordsgov.com
2.8
Average
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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It’s so easy …
I received the requested application and self paid return envelope very quickly after requesting it. I included my check for state of Virginia to make copies of the document and look forward to obtaining it within a week or two.
July 1, 2022
Reply from Vital Records Gov
Hi Susan! Thank you for taking the time to review your experience with us. Rest assured that we will keep improving our services in the future to maximize customer satisfaction.
I will not be recommending you
I will not be recommending you to anyone - lesson learned. Your link makes it look like you are the official avenue to use to get a copy of a birth certificate. Discovered when you sent me the packet that you are just an expediting service. Paying $90 for services I could have done for myself for about $15 is not my idea of a good deal.
July 1, 2022
Reply from Vital Records Gov
Hello, Allen.
We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
We apologize that our service did not satisfy your expectations.
Thank you for your comment.
I think it’s a little over priced and I…
I think it’s a little over priced and I have to pay another $10 easy enough process though
July 1, 2022
Reply from Vital Records Gov
Hi Aaron! We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
You guys misspelled my middle name.
July 1, 2022
Reply from Vital Records Gov
Hello, Angelia.
We appreciate the time you have taken to leave us your feedback.
We sincerely apologize for the service you claim to have received. With your comment, we realize that we are not perfect, and your comment helps us to continue improving.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
We want the opportunity to talk and investigate your feedback further.
Thank you!
I was very happy with the quick…
I was very happy with the quick delivery of my document. The price was reasonable, and the packaging protected the item very nicely.
July 1, 2022
Reply from Vital Records Gov
Hi Victoria! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
The Deception
For $89 I completed the form and expected to receive my birth certificate. Approximately one week later, I receive documents to ‘again’ complete the order request for additional funds. I sent an email requesting at least $70 in refund, you did send paperwork, but the request went unfulfilled. Would like some form of reimbursement, since the forms can be downloaded for free. Will see what response, if any, is provided after the review.
Kind regards
July 1, 2022
Reply from Vital Records Gov
Hi Louis! We provide a ready to use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time on trying to figure out confusing paperwork, and we make sure your application is error free.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I gave a four star review because it…
I gave a four star review because it takes so long to get the document.
July 1, 2022
Reply from Vital Records Gov
Hi SB! Thank you for taking the time to review your experience with us. Rest assured that we will keep improving our services in the future to maximize customer satisfaction.
the date of delivery for my birth…
the date of delivery for my birth certificate keeps getting pushed back with no communication about it and with vague or inapplicable reasons why
July 1, 2022
Reply from Vital Records Gov
Hello, Richard.
I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark.
Our apologies for the problem delay in your delivery.
Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them.
Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future.
Thank you!
You are A LIE!!!!
I thought what i provided for you and my personal information would be a DIRECT RESULT OF MY BIRTH CERTIFICATE!!!!!
INSTEAD I GOT A FORM TO SIGN!!!! and please send $20 and signature to ANOTHER COMPANY
TO SEND HOPEFULLY MY BIRTH CERTIFICATE!!!!!!
July 1, 2022
Reply from Vital Records Gov
Hello, Leo.
We appreciate the time you have taken to leave us your feedback.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
We apologize that our service did not satisfy your expectations.
If you have any questions, do not hesitate to contact us.
I never received the birth certificate…
I never received the birth certificate I requested. They sent back the request back to me requesting other documents. This service is too pricey for just printing out a form and sending you an envelop to mail to the correct appropriate office your self. I thought the request included the submission to the correct vital statistic office. Instead this prolong the process and cost $89 in addition to what is to be sent for the copy on your own.
Never again,
July 1, 2022
Reply from Vital Records Gov
Hello, Marilyn.
Thank you for leaving a review. We take feedback very seriously.
Application processing is an internal process performed by the Health department over which we have no control.
On many occasions, they request certain external documents as part of their identity verification process.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home.
Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
We sincerely apologize for the service you claim to have received. With your comment, we realize that we are not perfect, and your comment helps us to continue improving.
Thank you!
Quick and easy.
July 1, 2022
Reply from Vital Records Gov
Hi Shawn! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
I thought when I paid $89 it's was for…
I thought when I paid $89 it's was for everything now I have to pay a separate fee of 34 dollars wasted My money
July 1, 2022
Reply from Vital Records Gov
Hello, Yakini.
Thanks for the thoughtful feedback.
I am very sorry that you were not happy with the service provided this time.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home.
Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
If you felt that we did not comply with something or you are dissatisfied in any aspect, please contact us for more details.
Our goal is to grow more every day and that is why we like to improve in all aspects.
Thank you!
Not worth it
I don’t really feel that I needed to go through this service because I could have just mailed it directly to Louisiana and gotten it at the same speed. I thought this would make it easier and faster, but that was not the case. I still don’t have the birth certificate even after paying and following the directions on how to get it.
July 1, 2022
Reply from Vital Records Gov
Hello, Consuelo.
Thank you for leaving your comment. We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
If you have any questions, do not hesitate to contact us.
Reply from Vital Records Gov
Hello Harold,
We appreciate the time you have taken to leave us your feedback.
If you feel dissatisfied in any aspect when using our service, please sdo not hesitate to reach out to us at 1- 844-218-4825 so we can learn more about your problem and seek a solution.
Thank you!
Very easy to use the website
Very easy to use the website.
Quick response time. They basically did all of the work.
July 1, 2022
Reply from Vital Records Gov
Hi Jody! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Poor Service
I still haven’t received the death certificates that I paid for months ago.
Very poor service!
July 1, 2022
Reply from Vital Records Gov
Hello, Katherine.
Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them.
Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future.
Thank you!
Very expensive
July 1, 2022
Reply from Vital Records Gov
Hi Judy! We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case and a detailed notice to make sure your application will be completed without errors. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Glad I used your co to get my records
Glad I used your co to get my records. I liked seeing were the process was at all times. Highly recommend!
July 1, 2022
Reply from Vital Records Gov
Hi Cathy! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Not even 1 star..You suck
Not even 1 star..You suck
I paid 89$ for an APPLICATION FOR BIRTH CERTIFICATE
July 1, 2022
Reply from Vital Records Gov
Hello, LaDonna.
Thank you for taking the time to provide us with your feedback.
The happiness of our clients is extremely important to us, and that is why we are proud of the evaluation that our clients usually give us since most value us as an “Excellent” service, and we greatly regret not having been up to date live up to our reputation this time.
We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without error
I’ve purchased two of the packets and…
I’ve purchased two of the packets and the amount of money spent on the package I really thought I was paying for my birth certificate already completed.
July 1, 2022
Reply from Vital Records Gov
Hello, Tamika.
We are sorry our service didn't reach your expectations. We do offer the best vital records document preparation service to get your vital records from the comfort of your home. If you are living in the state where the person on record was born, you will definitely get faster service by going to the state office but you will have to physically go there and spend time in line. With any online vital records service, your application will have to be mailed to the corresponding health department and each health department has its own processing time and state fees. Our service fees are one of the cheapest and include a fully prepared application, pre-paid shipping label filled with the best location for your case, and a detailed notice to make sure your application will be completed without errors.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our company.
Thank you for your comment.
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