If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to... See more
Company replied
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I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certifi... See more
Company replied
The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my... See more
Company replied
I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-li... See more
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Company details
Written by the company
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Contact info
PO Box 13471, 33101, Miami, United States
- reputation@vitalrecordsgov.com
- vitalrecordsgov.com
2.8
Average
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Vital Records Gov
Hi William! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Complete waste of time and money I…
Complete waste of time and money I requested a birth certificate and somehow they canceled my request and changed it for custody claim which was not what I asked for...it felt like a scam at the end of the day.
July 2, 2022
Reply from Vital Records Gov
Hello, Herguesth.
Thank you for your comment.
We provide a ready-to-use application package with instructions on the correct document to provide along, with a pre-paid and trackable envelope to make sure your application package and documents arrive at the destination. We save you time trying to figure out confusing paperwork. Customer satisfaction is our top priority, and we are responding to every request made. Our services have a satisfaction guarantee and refund without any questions for all unused applications. There are instructions in the package you received detailing all of the information you need to send to the Health Department. It seems you have not yet forwarded your package to the health department. We have processed a full refund.
Reply from Vital Records Gov
Hi Rebecca! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Getting birth certificate was fast and…
Getting birth certificate was fast and easy. I always received a text when stuff was received and mailed to me. Down side was the cost but worth it.
July 2, 2022
Reply from Vital Records Gov
Hi Shirley! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
They said I would receive end of June…
They said I would receive end of June and I have not received it yet.
July 2, 2022
Reply from Vital Records Gov
Hi Randall. Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
We are looking into this issue and hope to resolve it promptly and accurately.
Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
Never received birth certificate nor…
Never received birth certificate nor did anyone ever communicate with me
July 2, 2022
Reply from Vital Records Gov
Hi Charles! Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
Still have not received my birth…
Still have not received my birth certificate. It is hard to give a good review when you're unsure if you've been scammed. Ask me when the contract is completed.
July 2, 2022
Reply from Vital Records Gov
Hi Larry! Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
Slow to respond never answer phone and…
Slow to respond never answer phone and still waiting on my birth certificate
July 2, 2022
Reply from Vital Records Gov
Hi Timothy!
Thank you for taking the time to provide us with your feedback. Here at Vital Records Online, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
I was disappointed and won’t be using this service again
I was disappointed with what I ordered and what I received. I still had to pay to state I. Addition to the 80!!$ for basically something i could literally have done simply by myself. So I feel very mislead and taking for a “$ride””
July 2, 2022
Reply from Vital Records Gov
Hi Jacqueline E.! The process required by the Health Department to obtain a certificate requires state fee.
This process is internal to the health department and we have no control over them. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Have not received anything
I have yet to receive anything and I am being asked for a review? I am currently panicking that I provided sensitive information to an organization that may not be trustworthy.
July 1, 2022
Reply from Vital Records Gov
Hi Heather!
Thank you for taking the time to provide us with your feedback. Here, transparency and reliability are paramount to the overall customer experience. We apologize if our verification process lacked timeliness and communication. Our goal is to use our customers' feedback to continue to improve our underwriting/verification process. Vital Records Online holds customer satisfaction to a high degree, and hope we can repair this relationship with you. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you.
Reply from Vital Records Gov
Hi Bruce! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
Everything was easy.
July 1, 2022
Reply from Vital Records Gov
Hi MS! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
It has been since April and I still…
It has been since April and I still have not received my moms birth certificate !
July 1, 2022
Reply from Vital Records Gov
Hello, Mary.
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
We are looking into this issue and hope to resolve it promptly and accurately.
Please contact us by email to offer further details, so we can address your concerns and do our best to help resolve them.
Thank you.
I got emails for every step that was…
I got emails for every step that was made so far. I appreciate this
July 1, 2022
Reply from Vital Records Gov
Hi Sarah! Thank you for your positive rating. We are grateful to hear that you are satisfied with our service. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
The website is easy to navigate
The website is easy to navigate, but to get a copy of a marriage certificate was expensive. I received the copy of my marriage certificate Quicker than expected.
July 1, 2022
Reply from Vital Records Gov
Hi Lara! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
Considering that I am still waiting for…
Considering that I am still waiting for the death certificate I requested and am being told it may take 10 to 12 weeks or more to get it, I am very unhappy. I am frustrated with the delay. I provided all the information as well as my dad's Social Security number and do not understand why it takes so long.
July 1, 2022
Reply from Vital Records Gov
Hi Irene!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I paid eighty something dollars for you…
I paid eighty something dollars for you to fill out a free form and send it to me to mail in!!!! I was under the impression I was ordering to actual birth certificate. Now I have legal documents that are invalid due to time constraints. THANKS FOR NOTHING!
July 1, 2022
Reply from Vital Records Gov
Hi Amy! I am very sorry that you were not happy with the service provided this time. We want to help you and know what happens with your order.
Please send us your phone number or email address provided in your application to our email and we will follow up. we’re really sorry we’ve not been able to meet your expectations this time. We will be waiting to help you.
Reply from Vital Records Gov
Hi Taylor!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Reply from Vital Records Gov
Hello, Maryam.
Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We want the opportunity to talk and investigate your feedback further.
We work very hard to make every customer experience an enjoyable one and we truly regret that we were not able to meet your expectations on this occasion.
Keeping our customers happy is our number one priority and I would like to ask you for another chance to retain you as a customer.
Please, contact us by email or call.
Thank you!
Thank you
The process was very efficient and everything worked as documentation described. I would recommend your services and use them again if needed. Thank you.
July 1, 2022
Reply from Vital Records Gov
Hi Barry! We are so grateful for your 5-star review. We really appreciate you being a customer and helping to share the word about us. We will share this with our team to inspire and motivate them to keep up the amazing work. Thank you again for your trust and kind words. You are the real MVP!
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