Vital Records Online Reviews 4,902

Reply from Vital Records Online

Apr 29, 2026

Hello, Tammy.

We’re truly sorry to read about your experience and understand how frustrating this situation must have been—especially given the importance of receiving your birth certificate for a job application.

After carefully reviewing our system, we were unable to locate any order associated with the information provided in this review. Additionally, our team previously attempted to request further details in order to investigate your case, but unfortunately, we did not receive a response. Without key information such as the order number, full name, or email used at the time of purchase, we’re unable to access or verify any order in our records.

We would also like to clarify that expedited service refers to prioritizing the preparation and handling of your application. However, once the application is submitted to the appropriate Health Department, processing and delivery times are determined solely by that government agency and may vary depending on their workload and policies. Shipping methods, including tracking availability, are also subject to the issuing office’s procedures.

That said, we genuinely want to help clarify what may have happened in your case. If you did place an order with us, we kindly ask that you contact our support team at support@vitalrecordsonline.com with your full name, order number (VRO#), and the email address used during your purchase. Once we have that information, we will be more than happy to investigate thoroughly and provide you with accurate updates.

We remain committed to assisting our customers and resolving concerns whenever possible.

Reply from Vital Records Online

Apr 28, 2026

Hello, Christina.

We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.

After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.

We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.

Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.

If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.

Reply from Vital Records Online

Mar 16, 2026

Hello,

Thank you for sharing your experience. We’re glad to hear that you successfully received your marriage certificate.

Vital Records Online is a third-party document preparation and assistance service. Our fee covers preparing the application, reviewing it for completeness, and providing step-by-step instructions to help applicants submit their request correctly to the appropriate government office. The government’s vital record fee is separate and set by each state or county.

We always strive to make this clear throughout the ordering process so customers understand they are using a convenience service rather than purchasing the record directly from the government agency.

If you have any questions about your order or the services provided, our support team is always happy to help.

Best regards.

Reply from Vital Records Online

Mar 24, 2026

Hello!

We’re truly sorry to hear about your frustration and understand how important it is to receive your documents in time, especially when it impacts your ability to work.

After thoroughly reviewing our records, we were unable to locate any order or account associated with your name or the review in question. Additionally, our team attempted to reach out multiple times to request additional information, including an updated form of identification; however, we did not receive a response. Without accurate or updated documentation, we are unable to proceed, as we must comply with the requirements set by the respective Health Department.

We also want to clarify that our agents work diligently to provide professional and respectful service, and we take customer feedback about their experience seriously. Our support team, based in the U.S., undergoes continuous training to assist with a wide range of order-related questions. Any request to speak with a supervisor is always noted and escalated when appropriate.

Lastly, we are not the government agency that issues certificates. We assist with the preparation and submission process. If you prefer to apply directly through your state’s Health Department, that is always an available option.

If you believe you have submitted an order with us, we would like to assist you in resolving this issue. Please email us at support@vitalrecordsonline.com with your full name, order number, and the email address used during your purchase so we can locate your record and assist you properly.

Reply from Vital Records Online

Mar 5, 2026

Hello, Caren.

Thank you for bringing your concerns to our attention. We understand how frustrating it can be when you are waiting for an important document, such as a birth certificate.

After reviewing Order VRO1978475, we can confirm that your application is currently on hold because the notarized form submitted is missing the date on which it was signed. Unfortunately, the issuing agency requires this information in order for the application to be considered valid. Without a complete notarized document, we are unable to submit the request to the Health Department for processing.

Once your payment was completed, you received an email with a link where additional information and the required documents needed to be uploaded in order to finalize your application before it could be sent to the issuing agency. Our records show that the application remains incomplete, which is why the status continues to appear as “under review.” Since your order was placed, several emails have been sent requesting that the missing information be provided so we can proceed with submitting the request.

To complete your application, please log in to your customer portal here:
https://www.vitalrecordsonline.com/login

Once logged in, you can access the Support/Application section and upload the corrected notarized document and any remaining information needed. As soon as the required details are completed, we will be able to move forward and submit your request to the Health Department.

We are committed to assisting you and resolving this matter as quickly as possible once the missing information is provided.