Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more
Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more
Easy, quick, and less expensive than other sites where I was charged $100 just for an application fee
Company details
Written by the company
We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.
Contact info
PO Box 13471, 33101, Miami, FL, United States
- 844-387-0200
- support@vitalrecordsonline.com
- vitalrecordsonline.com
4.4
Excellent
5K reviews
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Disappointed in this government office
Needed to order a copy of my child's birth certificate as she is being trolled by this very office and is delaying their process of ordering of which they paid an expedited fee to avoid. This is very disappointing. I had higher hopes of a government office. My process of ordering seemed to be easy. However, I should not of had to be put in a position to do this. I expect my copy within the time frame I paid for. Thank you very much
April 29, 2026
Unprompted review
Easy application process
April 28, 2026
Unprompted review
Very easy to fill out application
April 28, 2026
Unprompted review
Good information
April 28, 2026
Unprompted review
Quick
Quick, i understand the instructions. This is my second time.
Thank you
April 28, 2026
Unprompted review
Easy to use
Easy to use. I was able to fill out the application very fast, too.
April 28, 2026
Unprompted review
easy to navigate
April 28, 2026
Unprompted review
Fast and easy
April 28, 2026
Unprompted review
Don't know how to rate it yet!
Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't accept my second one because it wasn't angled properly or something, I guess. They sent me an example of how it should be which exactly what I sent, it was on a black surface with no glare lighting but still wasn't acceptable so had to do 3 different pic takes to make sure they would accept it AND they did finally! So just make sure you do it correctly when having to upload your photo. Any way AND now after reading some very recent reviews AFTER I applied online and paid all the fee's etc I am very truly un at EASE. Maybe a little anxiety, possible nail biting. I just pray I don't get ripped off after I did the extra work and money to get sooner delivery :(... Soo crap.. I don't know how too rate this yet.. It's been 2 days since my application, which they did say it would take 1-2 days after the review and I would get an email to continue the steps 1-4, Soo now it's a wait game. But I can say I will never do online again if I ever had to get another copy. NOT worth the extra money or anxiety. :):)
April 22, 2026
Unprompted review
the process was easy and fast
April 28, 2026
Unprompted review
Easy to use.
April 27, 2026
Unprompted review
Easy
Easy, quick, and less expensive than other sites where I was charged $100 just for an application fee
April 27, 2026
Unprompted review
Very easy to navigate.
April 27, 2026
Unprompted review
quick and easy to use
April 27, 2026
Unprompted review
easy to navigate
didn't have any trouble navigating and finding what i needed
April 26, 2026
Unprompted review
Very helpful and saves a lot of…
Very helpful and saves a lot of headaches thank you
April 24, 2026
Unprompted review
Easy to manipulate and understand.
Easy to manipulate and understand.
April 24, 2026
Unprompted review
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