Vitaly Design Reviews 322

Amazing service, immediate response, quick and easy returns and refunds. Amazing customer service

Price dropped by over 54euro just 2 days after my first purchase(total order was 180euro . I sent a polite email asking for a price adjustment and was completely ignored. A disappointing first impression means I won't be a returning customer.

Great customer service the response time was impeccable

I come to them with so many problems, and they always come through for me. This team is so fast, so on top of things. They are just excellent. I’ve had so many questions, changes of address, or exchanges, and they always make it happen with ease, speed, and kindness! I appreciate them so much; they’re truly the best in customer service.

I’ve been an Vitaly customer for years now and they make it easy to stay loyal. Their designs are gorgeous, durable, and high quality. I also love their sustainability and that they don’t gender their jewelry. Just ordered a piece and was accidentally charged for shipping when it should have been free. I wrote their customer service team and the issue was resolved within an hour, truly excellent customer service as always

Customer service was helpful and answered my questions. The site is stylish and easy to navigate. The products are unique and truly show-stopping. I cannot wait for my purchase to arrive.

I've bought a couple pieces form this brand over the years and let me just say- they are my favorite. Whenever I've had to contact customer service they reply super fast and are very efficient and thorough. The product quality is amazing and I always get so many compliments on my pieces. Highly highly recommend!

I ordered the ambient earrings from them and the customer service is amazing they replied immediately I will definitely shop again :D

Super-happy with my necklace and grateful for the support I was given by Miguel from customer services - he couldn’t have been more helpful in locating my parcel. Will definitely be buying from Vitaly again!

I saw one of their rings on tiktok and I ended up getting one, I’m super happy with it! It’s so nice to finally have rings that are a bit original and still really pretty.
I also had two questions for customer service (both in the same day 😅), and they replied really quickly, kindly, and clearly each time. Really appreciated that!

Absolutely great experience with the warranty services of Vitaly! Great quality but if something breaks the brand provides great services!

Bought few pieces from Vitaly and Im very satisfied with my purchase. Items are as described and shown on website. Had to use customer service over an issue and they were really fast and helpful in resolving the problem quickly.
Still getting compliments on their pieces. Recommended

My daughter found this fabulous website and I purchased a necklace and ear cuff for her leaving school gift
Blown away by the speed at which they reached us in the UK (from Canada) unfortunately the ear cuff was uncomfortable and so had to return. The process couldn’t have been easier
Will be shopping here again! Fantastic jewellery and awesome customer service

I love this brand, I was lucky enough to find out about them when a stylist on a photoshoot of mind had me wear a bunch of their rings. I’ve bought a bunch of their stuff and one of the rings. A ring I recently bought was coming apart when I wore it and they do hold true to their warranty policy because they replaced it for me and it was a very easy process. Hands-down, my very favorite jewelry company. I’m so happy to support.

Products are great quality. When my strain bracelet broke in a freak accident they sent me a gift card for the full balance and were extremely helpful. Responded within minutes when I had an issue with my replacement order and had the whole ordeal sorted out in less than 30 minutes. Will definitely be buying from them in the future.

I purchased the "Randsom" Necklace & I must say I've never been more satisfied plus their customer service matches there 5⭐️ quality!! I look forward to more future purchases with them! Highly recommend!!

I purchased from them online. The payment was approved, the money came out of my account, but they decided it was "suspicious" and therefore would refund my money and not send the goods. Of course, the money has not yet arrived back to me, several months later...clearly scammers!

Nothing but positive things to say about VITALY as a company and staff are very pleasant to speak with. I purchased a necklace which managed to suddenly break after a few uses and I was utterly devastated about it as I truly cherished it and it had become my favourite everyday necklace and still will be when my replacement arrives. They were extremely helpful and quick to sort out a replacement order for me which I should hopefully get soon. I cannot sing their praises highly enough, really swift, quick, reliable service from an outstanding company. I plan to purchase a variety of new statement pieces from them over the coming months for presents now and of course for myself! Brilliant company with no flaws that I have seen. Big praises to Richard who sorted this out - thank you!

The pieces are of great quality and the designs are refreshingly stunning. After sales for one of my orders was just seamless and fast!

Amazing customer service response time