Vitaly Design Reviews 322

They responds quick and make the process easier. Amazing help

I own ceveral pieces, especially rings from Vitaly and I‘m super happy about the quality. I also had to contact costumer service 2 times. Once for a paying issue and another time because my parcel was missing. The helped always in a nice and quick manner. Like we say in german: I cannot complain!

I made a purchase for someone and turned out that they didn't like it. So I made a request for a return and refund. I immediately emailed Vitaly so I could have help, they responded very quickly and they were very cooperative. After about a week and a half I was refunded and everything went well. Great team work, quick to respond and they are very patient.

My husband and I learned of Vitaly through a commercial was saw during RuPaul's Drag Race and we were intrigued. Not only by the designs but by the fact they use repurposed metal when possible. Our first purchase was a faux pearl bracelet (an anniversary gift from him to me) and it was gorgeous but the wrong size. So we bought the correct size so I could have the bracelet and then began the process of returning the wrong size for a refund. I've worked in customer service for years and when I tell you I've never had a better experience than I've had with the Vitally team I truly mean it. They've shone brighter than the products themselves. Since our first purchase we've bought a duo of simple wedding bands (We buy new rings every few years on our anniversary instead of investing in expensive diamonds.) And my husband doesn't know this yet but I bought matching necklaces for his 45th bday. :-) As long as the designs stay as awesome as they are the Customer Service team continues to exceed expectations, Vitaly has a customer for life.

Recently bought the Horizon necklace, which seemed shorter than the 2 necklaces I bought earlier. After measuring it, I came to the conclusion that it was almost 2cm shorter than advertised.

Customer support told me the problem was my ruler, so I measured with a different ruler AND with their own product that was advertised to be the same size. The size difference was clear, but customer support won't do anything for me.

Still giving 2 stars because Vitaly their quality is good and I still think it's a nice piece.

Hopefully this discrepancy is a one time fail.

I have 2 chains and a bracelet from vitaly and only one broke. When it did they instantly gave me a voucher worth the same amount to replace it. The other chain I’m wearing for 5 years already and i swim shower and do all my activities with it and it looks impeccable. Quality and customer support is the best here. Always on point! Thank you guys!

I had ordered a wrong size of an necklace then I reached out to customer support and they answer immediately and sorted out the problem. Love the quick response and professional team

I bought the Scylla x CurrieGOAT chain from Vitaly and was told by the store staff that I could return or exchange it within 30 days. The chain failed on the first try — yet Vitaly refused a refund and claimed they “don’t offer refunds under any circumstances,” despite their website stating otherwise.

There was no mention at purchase that this was a final sale. No signs in the store, no warning — just policies hidden at the bottom of their site. That’s misleading and, under Ontario law, may be illegal.

Vitaly does not honor their 30-day return policy. They hide behind vague wording and refuse accountability even for defective items.

⚠️ If this happens to you, file a complaint with Consumer Protection Ontario and initiate a chargeback through your credit card provider. That’s the only way companies like this will learn to respect their customers.

What’s the point of a 30 days return and exchange guarantee if they fail on Day 1 and still deflect responsibility?

I had an issue with my order and reached out to have it resolved, the Vitaly team answered each of my emails within about an hour. They were very helpful in getting my issue resolved and have beautiful jewelry.

you’ll get what you pay for, as it’s presented. no surprises

Absolutely love all the jewelry I received. Super good quality and you can tell it’s made well!
I recently had to exchange something because I didn’t love the color and it was super easy and smooth. Very friendly helpful team. Highly recommend :)

This is the best brand that you can purchase beautiful excited piece of jewelry in the customer service Is incredible. I’ve been shopping with them for 10 years now I’ve never been disappointed with anything. Thank you, Vitaly for being such a standup brand.

Really great customer service.

I ordered two items from Vitaly for my son's birthday. He lives far from me and I planned to give it to him when he visited. When he visited it was past the 30 day return window and unfortunately the bracelet was a size too small. Fortunately, however, Vitaly stepped up and honored the return for me and I was able to get my son the correct size.

Customer service (Miguel, Richard, and Aimee) was VERY prompt, friendly, and supportive.

Thanks Vitaly for being such a stand up company.

Excellent customer service, beautiful jewellery!

My original shipment never arrived and the company refused a reimbursement of my order, sending me only 1 of 3 articles and giving the rest via gift card so I have to spend the money on other things and cannot return my wares. They claim it's not their fault so they take no responsibility and offer no goodwill. But of course they will get their money back from the carrier, and they want me stuck with a gift card so they don't lose revenue. I've never seen such bad practice for an online store, and I sadly cannot recommend buying there except you like endless discussions.

No pride in their products whatsoever. Bought from them many times prior, but this time around there was a quality control issue with one of the necklaces that I got. The necklace has a rough edge on the connecting ring which caught onto my sweater and ripped a hole in it. Reached out to them, and they simply sent me an automated email to file for a warranty claim. Clicked on the page they’ve provided, but it takes me to product return page instead. No more email response from them after that. This company is a disappointment, and I will not spend another dime on them.

Hey yes I wanna say thank you to Miguel the customer service agent that took care of my issue. Truly appreciate his prompt expertise and service. I give Vitaly the rate of 10 ⭐️. Ya’ll have some of the dopest unique Jewelry I’ve ever purchased. Nobody can touch Y’all. Keep being the epitome of excellence. Thanks from a loyal customer Schakita Johnson.

necklace warped out of shape after less than one month of wear. When I reported the issue I was told that "the warranty does not cover wear and tear". The whole experience was icky, poor customer service, and disingenuous communication, I did not get the impression they wanted to help me at all. I have no idea what warranty would cover if not something that breaks immediately.

Never ordering from Vitaly again.

The first time, spent $80 on a pair of earrings, and they arrived as such. Perfectly fine.

This time, I ordered WHAT I THOUGHT was a pair of earrings for another $80. When it arrived, it was a single earring. $80 for a single piece of stainless steel garbage. Nowhere on the site at the time did I see this being advertised as a single earring, nor was it any cheaper than the PAIR that I had previously bought. One would assume that a single earring would cost noticeably less than a pair. Hard Jewelry does this without issue.

When I went to return the earring that I had essentially been scammed on, all I was met with was a message that said this item is "final sale" and can not be returned. 80$ that I just flushed down the toilet. Never buy from Vitaly, overpriced pieces of metal. Buy from Bodyartform, the materials are exactly the same, the designs look good, and the pricing is far more reasonable for what you are given.