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Vitrin Clinic Reviews 563

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their ability to make patients feel comfortable and at ease. The service provided is frequently described as outstanding, with many people appreciating the seamless organization of treatments and the high quality of care. Consumers are particularly impressed with the modern equipment and the expertise of the doctors, leading to excellent results and beautiful new smiles. However, some customers also noted issues with pricing, mentioning that initial quotes sometimes increased significantly upon arrival or during treatment. A few other people also felt that the product quality, particularly for certain dental procedures like teeth whitening or crowns, did not meet their expectations, with some experiencing problems shortly after returning home.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, helpfulness, and caring approach.... See more

Service

Reviewers mention positive feedback about service. Many customers praise the professional and dedicated care... See more

Quality

Clients share positive opinions on quality, particularly regarding dental treatments, with many praising the... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers report significant discrepancies... See more

Product

Customers had ambiguous experiences with product. Many reviewers expressed immense satisfaction with their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

With my pleasure and happy I want to say Big Thank to Vitrin Clinic and all the Team! So professional and amazing job they are doing every day! Support and care about patients on every step! Wonde... See more

Company replied

Rated 5 out of 5 stars

Vitrin Clinic is the place where you can truly smile wide literally! 😁 The whole team is super friendly, the atmosphere is cheerful and stress-free, and everything is done at the highest level. Moder... See more

Company replied

Rated 5 out of 5 stars

I’d like to share again my experience from last month with Vitrin Clinic in Istanbul and say thanks to all staff assisting me ❤️ I’m going to see you in four months again!! If you want to smile then... See more

Company replied


Company details

  1. Dental Clinic

Written by the company

Vitrin Clinic was founded in 2007 in Istanbul - Turkey, to be one of the world's leading addresses in the field of dentistry and cosmetic dentistry, as it constantly strives to keep up with medical advancements and use the latest devices and materials to ensure that patients get the results they desire. Vitrin Clinic is constantly eager to supply its teams with the greatest and most qualified specialists in all fields of dentistry and cosmetic dentistry, so that patients may get everything they need in one location with the highest quality possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

563 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent service

Excellent service

July 27, 2024
Vitrin Clinic logo

Reply from Vitrin Clinic

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with us. 🌸😃

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

Dental implants

Dr. Nurdan, Dr. Nagehan Patient assistant Sara, and Mr Assad have all been excellent and have ensured I have felt comfortable as possible, I had 8 implants and a number of teeth removed with no pain whatsoever! Highly recommend Vitrin clinic!

3months on and no issues at all, implants seemed to have healed, no problems at all with the temporary bridge placed across the front top teeth. I can’t wait to go back and have the zirconium crowns placed! the clinic has also stayed in contact with me and also answered any questions I have had.

I have just completed my final visit to Vitrin clinic and have had teeth placed on my implants and crowns over my existing teeth, everything has gone well the dentists have been exceptional and the interpreters have been very welcoming and helpful, such a pleasant experience and highly recommended Vitrin clinic for anyone thinking about coming to Istanbul for treatment, I’m so glad I made the decision to come from Australia

August 13, 2024
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Reply from Vitrin Clinic

Thank you for sharing your experience! We're delighted to hear that our team made you feel comfortable and provided excellent care throughout your treatment. It's wonderful that your implants have healed well and that your overall experience was pain-free.

We’re glad you’ve had a smooth recovery and appreciate that you felt well-supported with any questions you had. We’re excited to welcome you back for the next stage of your treatment and are happy you chose to come to Istanbul for your dental care.

Thank you for recommending us, and we look forward to seeing you again soon! 🌸😃


Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

Top professional Clinic with the sweetest staff

I chose Vitrin Clinic because they are a clinic with their permits and certifications in order! Many clinics in Turkey cannot present the correct certificates with registration in the health system. The clinic is not the cheapest in Turkey, but I have felt well taken care of all the way through! Everything from hotel booking to daily pickup and return to the hotel has gone perfectly. Vitrin Clinic's staff have welcomed me warmly every day, with a smile and a good cup of coffee if desired. They are simply so sweet, and the clinic appears extremely professional with very skilled people. I am going through a BIG process with my entire mouth being reconstructed, so I will return to Vitrin in 6 months! I am looking forward to it, as I know that the final result will be fantastic with such skilled people at Vitrin Clinic. <3

Love from Sunny Spain / Malaga - Fille Kirstein

June 17, 2024
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Reply from Vitrin Clinic

Thank you so much for your wonderful review!😊
We are thrilled to hear that your experience at Vitrin Clinic has been so positive.
Our team is dedicated to providing the highest level of care and professionalism, and it's heartening to know that you felt well taken care of from start to finish.
We are especially pleased that our staff’s warmth and attention to detail made your journey comfortable and enjoyable. We're excited to continue working with you and are confident that your mouth reconstruction will yield fantastic results.
We look forward to welcoming you back in 6 months! If you need anything in the meantime, please don’t hesitate to reach out!😁🌹

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

Great service

They made me fell comfortable and always checking how I’m doing. I would recommend vitrin clinic

July 30, 2024
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Reply from Vitrin Clinic

Thank you for your kind words!🥰
We’re delighted to hear that you felt comfortable and well-cared for during your visit. Your recommendation means a lot to us.
If you have any questions or need further assistance, please don’t hesitate to reach out.
We look forward to seeing you again! 😁🌹

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

Amazing experience!

Amazing experience!! From the moment I walked in the clinic I was treated so kindly and respectfully. The staff is Amazing! Everyone is so polite and tend to your needs. Dr Nurdon was a true professional, patient and caring and so were her assistants! No pain what so ever during my surgery. I would highly recommend Vitrin clinic for all your dental work!

July 29, 2024
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Reply from Vitrin Clinic

Thank you so much for sharing your experience!
We're thrilled to hear that you felt so well cared for from the moment you walked into Vitrin Clinic. Our team strives to provide the highest level of kindness and professionalism, and it’s wonderful to know that Dr. Nurdon and her assistants made your surgery comfortable and pain-free. Your recommendation means a lot to us, and we're grateful for your trust. If you need any further assistance or have any more questions, please feel free to reach out. Thank you again for your kind words!🙏🌷

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

To be honest with this review I was…

To be honest with this review I was initially terrified when I got to vitrin clinic. I was immediately put at ease as I was greeted by the warm smiles of this professional team. Within minutes I had multiple x rays taken and a care package drawn up instantly. Overall I had a fantastic experience and can’t wait to go back for my forever smile… stop thinking about it and just do it 😬

July 4, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for your honest review! We understand that coming to a dental clinic can be intimidating, so we're delighted to hear that our team's warm smiles and professionalism helped put you at ease right away. We're glad you had a fantastic experience and that our thorough approach, including multiple x-rays and a comprehensive care plan, met your expectations.

We look forward to welcoming you back for your forever smile. Stop thinking about it and just do it – you'll be in great hands! 😬

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

Fantastic staff and treatment given

Fantastic staff.
Treatment was performed with great care.
Honestly I would recommend the dental team to anyone wanting the same procedure. Great care and empathy on the situation I was in due to bad trea6in the UK where I am from.

July 26, 2024
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Reply from Vitrin Clinic

Thank you so much for your wonderful feedback!😊
We’re delighted to hear that you had a positive experience with our team and that the care and empathy we provided made a difference. It’s incredibly rewarding to know that our efforts to deliver exceptional treatment have made an impact, especially given your previous experiences.

We truly appreciate your recommendation and are here for you if you need anything in the future. Thank you once again for your trust in our clinic!🙏🌷

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

The Clinic is so beautiful

The Clinic is so beautiful, had a very good doctors and crews which are very accommodating .

I had a unique journey and experience of an amazing people who worked it out for my treatment from a longtime suffering of teeth problems.

Thanks to you Vitrin Clinic and your personnel who made my journey with you great! Wishing you the best and even more help the people who has similar problems like mine and specially thanks to Mr Sami ( Medical Supervisor Executive) and
Catherine ( French Translator ) because they helped me and guided me in professional way and they were always available for me when I need
Thanks a lot and wish you all the best
carry on guys

July 20, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for your wonderful review! We are delighted to hear that you had such a positive experience at Vitrin Clinic. It’s great to know that our beautiful clinic, professional doctors, and accommodating staff made your journey enjoyable. We are particularly pleased that Mr. Sami and Catherine provided you with excellent guidance and support throughout your treatment.

Your kind words mean a lot to us, and we are committed to continuing to help patients with similar issues. Thank you for your trust and warm wishes.


Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

Very good service thank you

Very good service thank you

July 12, 2024
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Reply from Vitrin Clinic

Thank you for your kind words! We're delighted to hear that you were satisfied with our service. If you need anything else, please don't hesitate to reach out.

Rated 1 out of 5 stars

Baskaran

Hi
I was there first time management. Few things they are making mistakes.second time others management definitely despondent management before give price and new management triple time more and they did me bad job.
Any one plans to please my advice don’t go there please.
After few months later do you feeling. Please don’t go there.
Thank you,

July 9, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for sharing your feedback with us. We’re sorry to hear about your concerns regarding the management changes and pricing. It's important to note that during your initial treatment, you expressed no complaints and were satisfied with the results.

We value all our patients' experiences and take your concerns seriously. If you have any specific issues or need further assistance, please don't hesitate to contact us directly. We’re committed to resolving any concerns and ensuring your satisfaction.

Thank you for bringing this to our attention.

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509

Rated 5 out of 5 stars

I just finished my treatment…

I just finished my treatment Alhamdulilah, everything was perfect and the After care service was royal !! Thank you so much for your patience 🦷🥰

June 13, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you Hind for sharing your wonderful experience! We are delighted to hear that your treatment went perfectly and that you found our aftercare service exceptional. Your satisfaction is our priority, and we appreciate your kind words 🫶🌷.

If you need anything in the future, please don't hesitate to reach out. Thank you once again for your trust and for choosing Vitrin Clinic.


Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care russian : +905461767509


Rated 5 out of 5 stars

Betty the super hero

Betty went above and beyond to help and make sure I got what I needed .constantly rang to make sure I was OK... shes an asset to vitrin .the dentist are patient and try to makesure ur comfortable at all times

June 4, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you immensely for sharing your experience with us.🌷🙏 We're thrilled to hear that Betty and our team at Vitrin went above and beyond to ensure your needs were met. Betty's dedication to providing exceptional service is truly commendable, and we're grateful to have her as part of our team.
Ensuring our patients' comfort and well-being is always our top priority, and we're delighted that you found our dentists to be patient and attentive to your needs.

We appreciate your feedback and look forward to continuing to provide you with outstanding care in the future.🌟


Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care russian : +905461767509

Rated 5 out of 5 stars

Well all I can say is hats off to…

Well all I can say is hats off to vitrin, after having a problem with a failed inplant I had to go back they corrected the problem under my 7 year guarantee which I had my doubts but to be fair they were more than helpful I would recommend them to anyone

May 29, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for sharing your experience, Mr. Stuart! We're delighted that we could resolve the issue with your implant under our guarantee and that our team exceeded your expectations. Your trust and recommendation mean a lot to us. If you need any further assistance in the future, please don't hesitate to reach out.


The Vitrin Clinic Team 🌟

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care russian : +905461767509


Rated 5 out of 5 stars

Amazing service and staff at vitrin…

Amazing service and staff at vitrin…
Amazing service and staff at vitrin from being picked up at the airport to the 5 star Hotel nothing is to much trouble. My interpreter Asel the most kindest lady ever . Thank-you so much vitrin for giving me my life back . I can smile again .xxx

Came back due to issue with my bridge that was fitted last year . And was met by a lovely young lady called ilayda who looked after me from the start till finnish she was amazing . The doctors were outstanding in every way and so gentle i cant thank them enough
Thank you again for my smile xxxxxx madaline

May 21, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for your amazing feedback, Madaline! We're thrilled to hear that you had such a positive experience with Vitrin Clinic.

We're also glad to hear that Ilayda took great care of you during your recent visit to address the issue with your bridge. Our doctors strive to provide outstanding and gentle care, and we're happy that you felt well looked after.

Thank you again for your kind words and for choosing Vitrin Clinic. If you need anything in the future, please don't hesitate to reach out.


The Vitrin Clinic Team 🌟

Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care Russian : +905461767509





Rated 4 out of 5 stars

A really good service and quality work…

A really good service and quality work offering the best alternatives and solutions for your dental needs with very reasonable prices. Aftercare fantastic

May 10, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for your kind words! We're delighted to hear that you were pleased with our service, quality work, and reasonable prices. Providing the best alternatives and solutions for your dental needs is our priority, and we're glad you appreciated our fantastic aftercare as well. If you need anything in the future, please feel free to reach out.

Best regards,
The Vitrin Clinic Team 🌟


Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care russian : +905461767509

Rated 5 out of 5 stars

Finally a solution for all the pain and teeth problems we lived with.

I came to vitrin clinic from NY with scared guts and alot of worries of the outcome of this big trial (my husband changing the whole teeth formulation top and bottom), but this all changed once we came to vitrin clinic starting with the warm hospitality till the end results that went beyond our thoughts going through all the questions and worries we kept throwing at them and came back with all the patience, sufficent answers and convenient time we spent there.
They fulfilled every single word they mentioned during the visit including the time frame, the dental service, the meetings, the hotel excellency and of course the financial budget that they worth every single penny of it and not to mention the after service followups.
I'm talking out of personal experience, they gave a whole new life for my husband away from any pain and teeth problems.
Thank you so much.

May 13, 2024
Unprompted review
Vitrin Clinic logo

Reply from Vitrin Clinic

Thank you for sharing your detailed experience! We're thrilled to hear that your visit to Vitrin Clinic exceeded your expectations and alleviated your initial worries. It's wonderful to know that our warm hospitality, thorough answers to your questions, and professional dental services provided comfort and satisfaction throughout your stay. We're also glad that our time management, financial transparency, and aftercare follow-ups met your needs.

Your kind words about giving your husband a new, pain-free life mean a lot to us. Thank you for trusting Vitrin Clinic, and if you need anything in the future, don't hesitate to reach out. We appreciate your recommendation and look forward to serving you again!

Best regards,
The Vitrin Clinic Team 🌟


Aftercare department English :+90 545 104 60 00
After care French/Arabic:+90 546 161 83 50
After care russian : +905461767509

Rated 5 out of 5 stars

Great location opposite the Hilton…

Great location opposite the Hilton hotel and mall of Istanbul. The clinic is first class. The staff are all very nice and kind. The end result was aesthetically pleasing, my overall rating is 9.5 out 10

May 3, 2024
Unprompted review
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Reply from Vitrin Clinic

Thank you for your fantastic review! 😁🌹 It's wonderful to know that our staff were all very nice and kind to you. We're delighted that you found the end result aesthetically pleasing.

If there's anything else we can assist you with, please don't hesitate to reach out.

English aftercare department: +90 545 104 60 00
Aftercare French/Arabic:+90 546 161 83 50

Rated 1 out of 5 stars

WENT FROM LONDON: Vitrin aftercare is disgusting

This is a direct message to Vitrin. My Husband has tried to reach out to you through various channels of communication - WhatsApp, email, and telephone.

He had implants at your surgery just over a year ago, and one of these has become loose. His warranty covers having this checked and fixed, but your team have been stringing him along in irregular communication since last July (2023). It is now January 2024! False promises of being called back, speaking with a Dr etc. It's enough now!

I work as a Dr in the UK and know very well that your service will be regulated by the Ministry of Health in Turkey. I absolutely do not want to pursue this matter at a legal level with your regulatory body, but I will have no choice if someone does not respond to his query as a matter of urgency.

One of his implants has become loose. He absolutely does not want this tooth to fall out!

We await your PROMPT reply, and will be keeping a record all of communications should we need to pursue this matter legally.

I have send you this message via email, google reviews and Instagram too.

January 23, 2024
Unprompted review
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Reply from Vitrin Clinic

Dear blue Pink,

We are truly sorry to hear about your experience. Your feedback is important to us, and we are committed to making things right. Could you please provide us with your contact information so we can address your concerns personally?

We believe that there is always a solution to any problem or misunderstanding through explaining the issue and working on resolving it. We, as a Vitrin Clinic, are ready to solve all the problems facing our clients.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

I am great full🙏🏻

I was nervous to get my teeth done in Turkey (so many story's about how it went wrong) but Vitrin Clinic have been absolutely perfect!

They put me at ease before my trip and gave me information for my trip (driver, hotel ect)

When I arrived at the airport, I followed the video sent to me with guidance to the pickup point (very helpful)

Here I was picked up in a Mercedes VIP car waiting for me, the trip took around 40 minutes (pleasant trip) the driver brought me to my 5 star hotel, I was already checked in, only needed to say my name and received my key card.

Hotel was nice and there food was great (remember to eat alot before Dental treatment)

Vitrin Clinic texted me about my appointments throughout the week, got picked up by their private drivers to the clinic and back.

First felling when I saw the clinic was Wauw , it's a great location, really beautiful interior and a wonderful staff welcoming me with a big smile.

The staff at Vitrin Clinic is top notch, really professional, kind and thoughtful people, you can feel/see they have a pride in what they do.

Every time I was waiting for my appointment, there would come a person and offer us something to drink water or tee (I liked that)

The Vitrin Clinic dentist are awesome. First of all they did a great job, they was very good and clear in their communication (all the staff I spoke with, spoke perfectly English)

Vitrin Clinic dentist performed a great job and made sure that the quality of their work was 100 procent.

I came to get my teeth fixed, but got so much more.

Vitrin Clinic BIG 5 stars ⭐⭐⭐⭐⭐
The staff at Vitrin Clinic BIG 6 stars ⭐⭐⭐⭐⭐⭐

November 24, 2023
Unprompted review
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Reply from Vitrin Clinic

Dear Josva,

Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with us. It's truly our pleasure to provide excellent care, and we are grateful for your kind words. If you ever need anything, don't hesitate to reach out. Wishing you continued health and happiness!

Vitrin Clinic .


Rated 5 out of 5 stars

Nothing is more important than a…

Nothing is more important than a Beautiful smile and you guys gave to me thanks alot

October 28, 2023
Unprompted review
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Reply from Vitrin Clinic

Dear Moumen,

Thank you for choosing us and for taking the time to share your feedback. We're here for you anytime you need us!

Vitrin Clinic.

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