Viva Naturals Reviews 886

TrustScore 1.5 out of 5

1.5

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Rated 1 out of 5 stars

This is a Canadian company and although I live in Canada, the order ships from the U.S. After more than a month, I still hadn't received my order, and the Shop tracking was not updating. After they ad... See more

Rated 1 out of 5 stars

Went back and forth 4 times about shipping and Karen refused to answer a question regarding shipping information. They use Shop/Shopify that wants access to scan your email. I was asking if there was... See more

Rated 2 out of 5 stars

i ordered the triple strength omega 3's 180 count and take 2 a day, they lasted just over a month. i wasn't paying attention on the length of time between ordering. 2nd time i ordered viva naturals tr... See more

Rated 1 out of 5 stars

I havent received my package after almost 2 weeks. i got 2 tracking numbers and both don't work. I didn't get much help from the stuff either who seems not to understand or may be not care about the... See more

Company replied

Company details

  1. Natural Foods Store
  2. Pharmacy
  3. Wellness Center

Information provided by various external sources

We believe ingredients are perfect just as Mother Nature made them. Discover organic food, supplements, beauty & essential oils just for you.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

886 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best product: Viva Natural Coconut Oil

I really like this Viva Natural Coconut oil: bright white and beautiful texture. The see-through jar is another plus. I like it better than Nutiva Organic, Unrefined, Virgin Coconut Oil. The service is outstanding. I bought the product through Amazon, but the Viva company stands behind its product. Thank you so much for offering such a great quality product!

December 19, 2019
Unprompted review
Rated 1 out of 5 stars

I've received a deluge of follow-up…

I've received a deluge of follow-up marketing spam since I directly ordered from them. Including this request to review them on TrustPilot.

December 18, 2019
Unprompted review
Viva Naturals logo

Reply from Viva Naturals

Hi Julian, thanks for taking the time to leave your review! We are so sorry to hear that you've had a negative experience, and we're curious to understand more about your experience. If you signed up for our newsletter and wish to unsubscribe, there is an unsubscribe link at the bottom of each email. Alternatively, you may contact us and we may manually unsubscribe you.
Please feel free to contact us at customercare@vivanaturals.com if we may further assist you. :)

Rated 5 out of 5 stars

A Krill oil that meets expectations

Unlike other krill oil pills I have tried, this one does not taste terrible when taking and I have not had an after taste. I do not feel any different, but this with two basic changes have lowered my cholesterol. Years ago when first taking, I researched, and this brand met the criteria for what was needed to be one of the best. Pills are no longer messy like years past. Clean and neat capsules carefully cushioned in cotton and bubble wrap for shipping. Product is expensive so I only purchase during a promotion.

December 18, 2019
Unprompted review
Rated 5 out of 5 stars

Revision to My Previous Rating

I initially gave rating of 2 stars based on my two issues but received an email from customer rep Katrina the very next day offering me solutions for both of my issues. This was the quickest ever response and solutions I have ever received from a business.
The email she sent to me was polite, professional and to the point. Katrina solved my issues to my satisfaction in just two days. It is a good feeling knowing that as a customer, I can purchase products from Viva Naturals with confidence knowing that the company stands by their product and have the best qualified personnel to make things right if ever there is any issues.
I am a happy customer. Thank you.

December 14, 2019
Unprompted review
Rated 2 out of 5 stars

Very slow shipping process & no proper updates

it's take 12 days in shipping & still i received only one item of my order still waiting for otherone. When called the company & ask regarding order not receiving satisfactory answer only update is it's onthe way. very disappointed with service.

December 13, 2019
Unprompted review
Viva Naturals logo

Reply from Viva Naturals

Hi Parshav, thanks for taking the time to leave your review! We're so sorry to hear of this experience.
Please note, international orders take 10-15 business days to arrive and we apologize for any inconvenience.
We only want you to have the best experience when shopping with us. Please contact us at customercare@vivanaturals.com if we may further assist you. :)

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