I ordered a couch. It was very nice and comfortable in the store, but what I received was not even close to it. And it was super shaky. Every time I seat on it I have to be careful as it feels li... See more
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Purchased a dining table that did not arrive in 5 months. After that the company said that unfortunately could not take new orders nor delivery to Germany. Since 6 weeks I'm trying to get the refund... See more
Poor quality, worst assembly parts ever seen, long lead time for supply of unit, mainly products produced and shipped from out of Europe. Not any more Vivense. They are just making Online Trade. No... See more
Company replied
My experience was both, two things ordered, a little table which was exactly as described, a chair which was sent with the wrong color, but good in function, so I asked for a lower price and got it. M... See more
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Company details
Written by the company
Vivense ist eines der führenden Möbel-E-Commerce-Unternehmen in Europa mit über 1 Million Lieferungen im Jahr 2020 und verfügt über ein einzigartiges Gaschäftsmodell, das Online-Erfahrung mit vielen Showrooms mit kostenlosem Innenservice kombiniert.
Contact info
Germany
- vivense.de
2.1
Poor
1K reviews
Hasn’t replied to negative reviews
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Good products, but worst Customer and delivery service ever
They have good product, but literally worst customer service ever. I bought a carpet back in February with expected delivery mid-March. Since during that time I would have been out of the country, I got in touch with their CS to postpone the delivery date. After several reassurance by an agent, I came back from holidays and found they attempted the delivery twice. I have been trying to contact the CS in the past 2 weeks, but no chance. They are completely ghosting my emails and no phone number. Their website says my carpet should be delivered in June (4 months for a carpet).
April 12, 2022
Unprompted review
Reply from Vivense Deutschland
Thank you very much for taking the time to share your experience with us.
We are saddened by your dissatisfaction with our products and services.
We apologize for the problems you experienced. We will do our best to ensure that it does not happen again by taking the necessary notes and actions on the subject.
Please send us detailed information about the problem you had for us to help you better via info@vivense.de
Thank you for choosing Vivense.
Vivense team
Extremely small ,definitely not double…
Extremely small ,definitely not double seat ,it’s a no ,but hey small people (like children) maybe like it !
April 6, 2022
Reply from Vivense Deutschland
Danke, dass sie uns kontaktiert haben.
Sollte Ihnen das Produkt nicht gefallen, machen wir Ihnen gerne ein Angebot. Kontaktieren Sie uns hierzu über unsere Info-E-Mail-Adresse. Unsere Kundenberater unterstützen Sie.
Bitte kontaktieren Sie mich hier für andere Angelegenheiten, bei denen ich Ihnen behilflich sein kann.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
The lamp looks insanely cheep and…
The lamp looks insanely cheep and totally different to the picture I saw in the internet.
I am very very disappointed.
The only reason I sent it not back is because it would be more effort than just keep it.
April 6, 2022
Reply from Vivense Deutschland
Danke, dass sie uns kontaktiert haben.
Sollte Ihnen das Produkt nicht gefallen, machen wir Ihnen gerne ein Angebot. Kontaktieren Sie uns hierzu über unsere Info-E-Mail-Adresse. Unsere Kundenberater unterstützen Sie.
Bitte kontaktieren Sie mich hier für andere Angelegenheiten, bei denen ich Ihnen behilflich sein kann.
Vielen Dank, dass Sie sich für Vivense entschieden haben.
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich an uns gewendet haben.
Zunächst möchte ich mich im Namen meiner Firma für das Problem mit dem Produkt entschuldigen.
Ich habe Ihre Bestellung überprüft. Ihr gesamtes Geld wurde Ihnen zurückerstattet.
Wir freuen uns sehr, dass Sie sich im nächsten Prozess für Ihren Einkauf für Vivense entscheiden.
mit freundlichen Grüßen
Complete garbage
Complete garbage. I actually never leave reviews but this product was so bad, I must. Very cheap quality. No instructions for how to put it together. Extremely flimsy. The lamp is put together but we can't touch it or it will fall apart. Will definitely not be purchasing from Vivense again. Sorry, but I can't believe people can even sell such products with a good conscience. At lease I didn't pay full price...
April 6, 2022
Reply from Vivense Deutschland
Thank you for reaching out to us.
First of all, I apologize on behalf of my company for the problem with the product. To compensate for your problems, I offer you a partial refund of 8 euros. If you accept this offer, please get back to us via trustpliot.
We are very happy that you choose Vivense again for your future shopping.
best regards
Poor service
The service is very slow, I bought a sofa on March 5, 2022 but I have not received it yet, as well as no information
my order number is: 982C329442
hope to get some answer
March 29, 2022
Unprompted review
Reply from Vivense Deutschland
Vielen Dank, dass Sie sich an uns gewendet haben.
Ich habe Ihre Bestellung überprüft. Ihr Produkt wurde Ihnen am 4. Mai geliefert. Wenn es etwas anderes gibt, bei dem ich Ihnen helfen soll, möchte ich Sie unterstützen.
Mit freundlichen Grüßen
Hi what is my order status…
Hi what is my order status Bestellnummer 98AB18FA7U. No response to mails or calls. Never ever I ordered again.
March 20, 2022
Unprompted review
Reply from Vivense Deutschland
DE
Vielen Dank für den Kontakt mit uns.
Der Versandprozess für Ihr Produkt hat begonnen.
Die Produkte werden Ihnen innerhalb der Woche ab dem 11. April zugestellt.
Für alle anderen Anliegen können Sie an unsere Info-E-Mail-Adresse schreiben.
EN
Thank you for contact with us.
The shipping process for your product has begun.
The products will be delivered to you within the week starting on April 11th.
For all other issues, you can write to our info e-mail address.
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