Vivid Racing Reviews 799

The product I wanted was a previous generation motorcycle exhaust system. All of the pictures showed that exhaust and not the newer generation, which I did not want, even though they have the same part number. I ordered although I was hesitant that I would get the newer generation exhaust. When it arrived I was ecstatic that I got the exhaust I wanted. The price was good and the shipping fast. I would definitely buy from them again.

I ordered an exhaust for my four wheeler with a jet kit the exhaust came but the jet kit was missing

Parts arrived fast and fit great. Made the job easy

Timely shipping with courtesy emails updating. A-1 in my book

Called them up to check inventory and had some questions on some seat rails I needed. Service was great and I ordered them later that day. Box showed up the next day, everything fit perfectly. Will order from Vivid again in the future!

Despite everything going on with shipping for my JDM car Vivid managed to get my order out to me without hassle. Their support was also on point when I had a question.

Received in in good order to PH approx 2 weeks after ordering and clearing customs, then local delivery in Leyte.
Thanks, GeoffA

This is the second Armytrix exhaust I have purchased from Vivid. The product and the customer service are both top-notch. Thanks, Guys.

Vivid comes through again with fast, dependable order processing! This was my 2nd order with Vivid Racing and they are batting 1000 so far. As a bonus, communication at every step of the process has been outstanding.

Item wasn’t returnable, even though it wasn’t designed for my vehicle

Vivid Racing is great to purchase from; products with great value, great price, great service! Thanks Vivid for carrying the exact product I needed at a phenomenal price!
Will be checking back for future parts purchases!

Bought a new hood for my 2005 mustang, the product was as described and looks better than anticipated. Delivery was slow but being from Canada it was expected. Did not expect the price for tariffs if you can buy Canadian do it. Great customer service, friendly and polite

Super easy, super fast shipping, great service, great price! Thanks!

Ordered a set of Recaro seats on sale and was contacted over a week later and told that they can’t get those seats from Recaro anymore. Wasted my time and tied up my money for nothing. If you don’t offer a product, remove it from your website.

Arrived on time great product,would buy again.very good quality.

Deliverd quick and on time got what I ordered nothing is damaged everyhing is great ready to install my new headlights

The parts I got were great but there should have been some type of warning it would take almost two months to get them!!

I'm kind of shocked reading the experiences many have had with Vivid. My experience was exceptionally good. I had them track down a new OEM window motor and regulator for my 1986 Mercedes 560 SEL. I literally looked everywhere for those, and these were the only guys who had them. They verified that they could put hands on them before I submitted my order. I had to have them fairly quickly before I took the car to the Pittsburgh Grand Prix show - and obviously needed to be able to raise/lower the driver's window. My order was placed on July 2nd, sent FedEx Saver the same day, and arrived Monday July 7th. Parts were correct and fit/work great. Saved the show for me. Hopefully this was a sign that they've corrected their past difficulties. I couldn't be happier with them than I already am. YMMV.

First off, all products did arrive as ordered. The website is "good enough" to get items found and ordering processed from a buyer perspective. The follow-up from customer service when I inquired about an item that was late/missing was okay-ish. This earned the 3 stars. From a very experienced customer support and parts manager, here are where things can be improved. The website needs to allow a customer to look up their order and know exactly where it is in processing to delivery. It appears you are a drop ship company by the way things arrived and who they were shipped from...that's fine, but order processing should be linked back to your ordering and fulfillment software so it doesn't feel messy on the consumer side...because it seems like a trainwreck. Follow-up to inquiries need to be owned and researched by the service rep and it shouldn't take extensive hours or days to respond or resolve issues. Properly trained, a service rep should be able to handle an inquiry in either minutes or at the most a couple of hours if calls have to be made to suppliers. A simple order processing email could be as simple as 'order received', 'work in process', processing shipment' and 'part shipped' with tracking info. If an ETA is presented from a supplier, this should be provided to the costumer as well...then a vivid representative should track those orders and start following up if results are not meeting customer expectations. In today's online solutions, there should be an expectation that the day the order is placed the clock starts, and by the time everything has shipped should be no more than 2 business days. Drop ship isn't that difficult if your ERP solution is good

Ordered a Diablo car tuner from Vivid. The shipped the order quickly and it arrived with no issues at all.

Happy to deal with these guys