Vivienne Westwood Reviews 

Placed an order and heard nothing. After 7 days I contacted them which prompted them to actually ship the order. Then UPS delivered the order to an address 220 miles from where I live. Emailed Vivienne Westwood with proof of wrong delivery, no response. Sent a new email two days later with all the information and they ask me to check whether my neighbours have received the parcel and to provide all the information again in a non-editable form, which I duly did. Three days later I haven't even received an acknowledgement, though my order has turned up (but I did also chase UPS). Really disappointing service, won't buy online again.

AVOID Went in the shop to get my daughter a thirteenth birthday present decided on some earrings which was the last pair so out of the display cabinet so in no protective packs never gave it a thought asked if they are not right will we be able to swap them was told explicitly YES that would not be a problem…. Went in with my daughter the other day and was told they do not exchange earrings due to them being sold in a sealed pack for hygiene purposes. Petty they don’t mind selling them not sealed….. Avoid no customer service

I am very disappointed with Vivienne Westwood. This really put me off to buy anymore products from them most specially in their website. Completely rip off. I bought a gift for my daughter last December 2022 but when the bag arrives my daughter didn’t like it and wanted something else instead. So I returned it. First , i tried to return it on their store locally in beverly hills but they said, since I bought it online, i have to return it back where i got it from and that’s in UK. I did what I supposed to do. I emailed them letting them know the bag is already shipped and already in transit. few times, they responded to me until the bag finally arrived in their location. I messaged them and they did responded and they said to allow them 14 business days (from the day they received the product) to complete the refund. I totally respect it so i leave them alone. And now, it has been over 14 days. I followed up and they never responded anymore. No answer or whatsoever. So disgusting the way they work or run their business. The bag I bought is very expensive and i really want my refund back.

If I could leave 0 stars for customer service I would!
I contacted customer service for the first time as a watch i paid £360 for was faulty, they asked for photos which i sent and now I am being ignored. No replies to emails sent. Such a shame about the disgusting customer service as i have quite a few Vivienne pieces and love them but this will put me off buying any more.

If I could have given them ZERO STARS, I would have. Completely unreasonable Holiday Return policy!!! I tried to return an item on December 27th, that I purchased for my daughter's Christmas present. I had ordered it early to ensure that it would arrive before Christmas (they ship from Europe). Horrible Customer service!!! Three unanswered emails. When I finally called, they refused to even let me escalate to a supervisor or give me the number of a supervisor. Please don't buy anything from this company! I wish I had read these reviews before I purchased.

I have ordered the pearl chocker as a gift for Christmas. Paid for 2 days express delivery. More than a month since and no communication from them regarding the chocker that I paid for. This is theft. Please, all of you in the same situation, report them to the Trading UK Standars. They CAN NOT fraud people like this. They are stealing from people and nobody cares.

DO NOT BUY…Wish I’d read some of these reviews before buying from these jokers…bought the mini bas choker for daughters 18th, she loved the necklace. Two years down the line a numbers of stones have fallen out of the pendant exposing yellow glue! Looks ugly & it is unwearable. Local jewellery shop couldn’t repair as they couldn’t source the stones so suggested contacting them for help. Well all I can say is Customer service is as bad as the product! Basically said it’s out of warranty & cannot & will not help. I was happy to pay but they have no repair or service in place. So basically if you buy anything only expect it to last as long as the warranty….

This is the worst customer service experience that I have encountered. I ordered some earrings on 27th December, using a gift certificate that I had for xmas. With the sad passing of Vivenne, the stores closed for 10 days mourning, so I did not query the delayed delivery straight away. Once reopened I called to chase my order, they said they would speak to the relevant department and get back to me. No body did. I phoned yesterday (16th Jan), so 3 weeks after placing my order. The lady said she would investigate and get back to me. I then received an email saying there was a technical glitch and they have had to cancel my order! I phoned to say that I did not want my order cancelled I wanted it fulfilled, they said they could not help and if I wanted the earrings I would need to reorder. I explained that I had used a gift certificate that had been disposed of, so could they tell me the reference number so that I could reluctantly reorder, and the guy said he could not. He would have to speak to someone else and email me the outcome. No email was received, so I phoned the next day to ask for an answer. The lady said all they could do was refund me in full. When I asked for her name, she said 'why do you want my name? and laughed at me'. When I asked how long the refund would take, she said up to 14 days! Never in my life have I been treated with such disregard and disrespect as a customer. I will never buy anything from Vivienne Westwood ever again.

DO NOT BUY FROM THIS VIVIENNE WESTWOOD OUTLET. FAKE PRODUCTS
The product was faulty. My daughter only wore the necklace a couple of times and the chain went black. When I contacted their customer services with a photo to show what had happened they told me "Anyway, the items are also nice and good would you like to keep them?" I said I would like a replacement and they told me all they could give me was 18% of the initial price and that is the best they can do. The products are fake so do NOT waste your money. Here is the website.
vivienne.zjspjewelry.com

There was no problem with my product. I received the package on time. But the packaging of a product… If I spend 300+ on one freaking bag, I would expect it to be packaged normally. Seriously. The bag was just thrown into the shipping box. Without any kind of protection. Sorry but when a buyer pays a lot of money for a product, she expects the packaging to be of exceptional quality. Not only be aesthetically pleasing, but also functional… I expected more from such a big brand.

I'm usually a big fan of Vivienne Westwood, I like her jewelry pieces the most. However, a lot of the times her necklaces are sold out, which is not their fault. However, if you sign up for notification emails, they will notify you when what you want is back in stock, when it actually isn't. I've gotten 3 emails saying an item I want is in stock and when I go to buy its not available. And then, come a chance they let you purchase what you want, they will refund you days later, saying it's still not in stock. I don't know if its a glitch on their website, but it needs to be fixed. This was very evident the past 2 months of trying to buy from their website.

Extremely disappointed. Worst shopping experience ever. Rude and unhelpful customer service. I requested information for an item that was not available at the store and the manager recommended to get it from their online store. I order it, as I have been advised, and paid for express delivery. Several days after the day I was expecting the delivery and the item was still in transit. I needed the item for a specific occasion and I tried to contact both Vivienne Westwood online and DHL since I was receiving messages that it will arrive soon. When I called customer service the line was cutting and they didn’t call me back. Went back at the store and the manager claimed that the store is not associated with the website. He was also unable to be in contact with customer service when I requested since they didn’t pick up the phone. The item did not arrive several days after and I requested cancellation of the delivery both contacting DHL and Vivienne Westwood online. Eventually they delivered it against my consent and left it at my home. I received a call from DHL customer service, they apologized but they could only arrange for return via VW. After more than 10 e-mail and 2 telephone communications with VW online and after their failure to collect the parcel leaving me waiting for it even though we had prearranged times for collection, they accepted and also suggested my initial proposal to return the unopened parcel at their store and to finally receive a refund. I returned the parcel myself and the rude manager opened without apologizing and acknowledging their terrible customer service told me that I will have my money back possible in a few days since he did the transaction online. I requested why all this happened and that I would appreciate an apology and explanation why it took them more than a month to find a solution and he become frustrated, told me to leave and that his store is not responsible for the online store. Now, why the address of VW man is on the website, why they recommend to buy from their online store and how he was able to eventually accept return of the parcel and refund at his store is self enigma. Or not… although I previously had very good experience both at the store and online, I suppose the current management is responsible for this disgrace to Vivienne’s legacy.

Absolutely disgusting customer service. Don’t waste your money with these con artists, instead put your money down the drain or burn it.
I ordered a purse last year, directly from their website, to come home one night to it sat, in clear view of everyone in front of my front door, on the path.
Contacted these clowns who couldn’t give two hoots and couldn’t see the issue I had ….. still winds me up now!
The icing on the cake is now my purse won’t close, the press stud won’t press in and stay shut & the response I’ve had is because it’s just over 12 months old, it’s out of warranty, so they won’t do a thing. Absolute joke. Talk about feeling ripped off!

I can't report anything negative. I used express shipping, it took 3 days until my jewellery arrived. everything was perfect. I reached out to customer service once and they were friendly and fast. would order again!

I adored the store until the last order. I had wished for a scarf for Christmas and it was ordered right in time (weeks before actually). But there had been massive delivery problems (tried to fix the issue, while sending emails back and forth). That’s fine, it happens.
Then a couple days ago I went on the website just for fun and saw that the scarf I liked was no longer available (already feared the worst). Now what information do I receive today? „Oh your product is out of stock, we can’t send it to you“? I get it, there can be issues, but why keep promising to send the product before Christmas or right after, only to then say it’s never arriving? And it’s not like it was ordered on a short notice (weeks ago, it had definitely been in stock). I’m so disappointed. This is meant to be a luxury brand!

I had a similar terrible experience with Vivienne Westwood's customer service as all the other reviews here. My partner got an item from them for me to celebrate our anniversary - unfortunately UPS just left it at his front door and it was almost immediately stolen (email said it was delivered just shortly before he got home). We were confused why it was just left outside as on Westwood's website and in the UPS email, both stated signature authorization would be required due to the value of the items.

It took weeks for the customer service team to get back to us and claim we authorized for UPS to leave it at the door (which we never did) and refused to provide a refund or send a new item. Not only were they lying (as you have to login to change the delivery authorization and my partner never logged in), their response also lacked any empathy, and was clearly just trying to shift the blame to avoid providing support. I've had small businesses resend lost/stolen items when it wasn't even their fault. Meanwhile, this "big" brand was not only unhelpful, but also went as far as to lie and try to blame us. Trust the other reviews as well - if anything goes wrong with your order, don't expect to receive any help.

Ordered items on 13th Dec. Website offering standard or express to guarantee Christmas delivery. Opted for 48hr express delivery and paid £8. Received email on 15th stating items dispatched and given tracking number. Tracking number not valid and items still not arrived 10 days later. Customer services could not be less caring or concerned if they tried. Told me they had warehouse issues because they have too many orders, they have no idea of dispatch date. No care or concern that through the whole 10 days I waited they were still selling guaranteed Christmas deliveries to others even although they know they can't fulfil. Won't cancel order despite asking nor have they refunded me my delivery charge despite asking. Can't do anything until dispatched (even although their system inaccurately says mine has been). Basically they are happy to hold onto my money until they can be bothered delivering the items. In summary, they are sending out inaccurate emails (?fraud), giving tracking numbers and the appearance of a courier involvement which is basically lying and the worst thing of all, showing no remorse for any of it. Also mis-selling a service online for most of December as a minimum. Raised with trading standards. I am appalled that a brand like this is not trying to rectify their problems. Avoid avoid avoid!

Absolutely appalling service waited 7 days for my order to be dispatched then once eventually collected by UPS there was a problem customer service is non existent!!! All you get off phone operator is please send a email then when do get an automated reply and wait days for proper reply. Thankfully I paid through PayPal and raised a claim through them to get my £265 back, would never ever use this company again

Absolute appalling customer service.
I ordered jewellery a week ago and now told it is out of stock.
This evening I received an email indicating that my order has been received at the warehouse and my refund is being processed. I received no jewellery so how could I have sent anything back for a refund
What a mess. How can you run such a business

Impossible to get in touch with Customer Service. Just gets the same automated answer. Ordre not shipped 5 days after order placed.

Do not buy from this site.