Vivienne Westwood Reviews 

Avoid at all cost fake fake fake made my daughters neck black and loads of gems come out
Wot a rip off

I purchase the Aleksa Necklace, ALEKSA NECKLACE, Female (8050889278542) 63010111, Woven, for $305.00. I received the necklace approximately two weeks later I began to have discolorations on a pearl-colored necklace which is obvious. I contacted the merchant on February 20, 2023, regarding the defective necklace. I have been communicating with the merchant, providing additional information such as the receipt, picture of the necklace, picture of the packaging, each time it was a different request for which I provided. Finally, today, May 25, 2023, I am informed by the merchant that it will not assist me due to numerous reasons, insinuating I did not care for the necklace properly. I have numerous costume jewelry which has not faded over the years. BUYER BEWARE!

Jewellery flimsy and overpriced. Second necklace I have had that's broken in under 6 months. The pieces are glued together and rubbish. Avoid.

Beautiful piece of costume jewellery. I received the Vivienne Westwood 'mini bas relief choker. I love the pink rose gold tone of the orb. The pearls are simulated high quality Swarovski and have a lovely cream tone and lustre. Looks stunning on Looks darling with black and lavender colour clothing. Dresses up smart casual outfits, and will be a true statement piece when wearing evening wear. Arrived quickly. Cute box and little bag. Thanks viviennewestwood.com

I bought a necklace from the online store for my daughter's 16th birthday. Within five months one of the "crystals" fell out. I contacted customer service and was offered a credit note but was told I would have to pay to return the item. Unfortunately, the same necklace was no longer in stock. I asked for a repair or a partial refund to cover the cost of a repair because my daughter had attached significant sentimental value to the necklace and didn't want to return it. I was offered a 20% refund - £24! I have effectively paid over £100 for a faulty necklace.
I took the necklace to a reputable jeweler to be repaired. He said that the "crystals" are not crystals, they are paste. It is a poorly made, poor quality piece of jewellery. He said that he is frequently asked to repair VW jewellery as it tends to break. Earrings are particularly bad.
Avoid jewellery from this company at all costs. Poor quality, poor customer service.

My family have used Vivienne Westwood online store quite a few times. We have found them good. We have sent items back and found system easy, receiving refunds in a timely manner. Recently had an issue with a stone falling out of a ring. Emailed Customer Service, got RAN quickly and free to post back. Got full refund really quickly. Cannot understand negative reviews. Love VW online or in store. Favourite store is Worlds End.

Shocked to see such a poor rating here, hope this is the right link. Ordered a leather purse recently from the Vivienne Westwood website and never reviewed so here I am! The item arrived in great time and perfect condition. Very happy. I also ordered a leather handbag about a year earlier and was also perfect condition and arrived early if I remember right. I will definitely be back. Thanks.

I ordered 2 bags from this site, only one of them was in the parcel. Now I'm the one that has to try and prove that it wasn't sent to me. It has been about 3 weeks and they havent offered me a refund or told me if they are even going to. Customer service is terrible. DONT order from here if you don't want to be scammed.

EDIT: after almost 4 months they confirmed that they never packaged the item and I received the refund.

I am a massive fan of Vivienne Westwood jewellery and have amassed quite a collection of her products over the years. I too have had trouble purchasing from the online store. Customer service response times are slow to non-existence. There are very long delays in preparing and shipping of deliveries, and there has been a few times where I have purchased an item only to be informed that it is not actually in stock and they made a mistake. When this happens, it can then take up to a week to receive your refund …. and that is only once they finally contact you to provide you with an update on your order which can also take in excess of a week.

The VW online store feels like a family run business where everyone’s job is secure despite a complete lack of ability or competency to perform in a role.

However, there is a beacon of hope! I have quite regularly purchased from one of VW’s flagship stores at Worlds End in the UK when the online product has either been sold out or unavailable online. Where you may have found the VW online staff to be overly formal and impersonable, slow to respond or just simply inept at the task, then I can say that the Worlds End staff are lovely, very helpful and also offer an excellent delivery service. Although admittedly because I live in Australia, I do have them send my purchases to a forwarding mailbox that I use in the UK.

My advice to anyone wishing to purchase a Vivienne Westwood product from any online store other than at viviennewestwood.com is to always try to purchase from an authorised retailer, or be familiar enough with the brand to be able to identify a fake product. As a backup, purchase through PayPal for an added layer of protection so that you have additional assurance of being able to recover your funds if you are not fully satisfied with the authenticity or the quality of the product. If you buy the real thing, you should not be disappointed. Some of the designs can even appreciate somewhat in value over time so it is always recommended to look after your pieces very carefully and keep them in a good condition.

Good luck

Again I really wish I had read these reviews before ordering. Item was canceled without telling me, no opportunity to place on backorder & 2 weeks later - still not got my refund! AWFUL. So disappointed as I love this brand and it was a treat for me to purchase a much-coveted piece of jewelry :(

I wish I had seen the reviews before ordering. I didn't check reviews as I thought I was dealing with a trusted and well known brand. Placed an order two weeks ago, no updates, items not despatched, rang customer services to cancel the order only to be told that they 'customer services' could not cancel the order. I have opened a case with PayPal and now have to wait a further two weeks to see if they cancel the transaction. They are an awful company, If you want any Vivienne Westwood items I suggest you go to Selfridges. The service I got there was superb. DO NOT BUY FROM THIS COMPANY YOU WILL REGRET IT.

Avoid their online store!! I ordered a £400 bag which never dispatched - had to chase it up just for them to tell me that they’d miscounted stock so they would cancel my order.
I was promised a refund within 3 days, however I’ve been waiting a week and still nothing. I got in touch with them again just for them to tell me that the order was “successfully” cancelled. I get the impression that they’re just clueless.
I’ve opened a dispute with PayPal so I’m praying they can do something.
Absolutely disgusting company - I can’t believe the audacity for them to cancel my order through their own fault, and then make it extremely difficult to get a refund!
I wish I’d read the reviews before buying from them, never again.

STAY AWAY! worst online experience ever. I purchased a set of earrings for my daugther as Christmas present. They inform you that they shipping from the UK after ordering (extra cost, taxes and very difficult to do returns). But my surprise when I unpacked the box to put it in Christmas wrapping... ONLY ONE EARRING! I called Customer Support, I send pictures, I wrote emails. I chased them for THREE months to obtain their final reply: PISSOFF.
Then I tried with Paypal that told me Vivianne W's Staff had already managed. In short: THEY ARE SCAMMERS.

Bought a online gift card 5 days ago to be delivered via email on Mother’s Day - it didn’t arrive on the day,chased it up with a very nonchalant customer service rep to be told they had no explanation why it hadn’t arrived - it eventually arrived two days later. How an online gift card could arrive late beggars belief.

It is true that the customer serivce is completely useless.
I wanted to order a white HEBO top, but I knew that there are 2 versions of this top on the market - one with a logo on the chest and one without the logo.
I sent an email with a question to VW customer service and I received quite an arrogant reply "as you can see in the photos of the product there is no logo".
So I made an order and when I received the top it had a logo on the front.
I don't understand what is the point of having such a useless customer service. They are not very polite and they know nothing about the products. Even the photos on the product page don't show the real product.

I bought one of these for my daughter's 18th birthday. She chose it herself. Within a week it had fallen off her wrist at school whilst wearing it so it disappeared. She was devastated and I was furious as it was not cheap and it had sentimental value being an 18th from me.

I had a very unsuccessful battle with Customer Services who said they would not refund or replace becuase it was "lost" (it broke and it fell off! She didn't put it down any where). I would not bother with this company, sadly. The quality is bad. I am not sure what VW would have to say about this treatment....

Absolute cowboys. I would not touch with a barge pole.

Absolutely the worst eshop with the wortst customer care ever. Never I have seen unconcer, incompetence and nonprofessional. We are waiting monts staitmenst of reclaim!!!

Never shop in e shop Vivienne Westwood!!!!

I dont understat, that I this days can exist eshop liky Vivienne Westwood. Without rules of bussines.

Purchased earrings online for my 14yr old, using her Xmas money. Delivered on 4/1/23 in a clearly damaged/tampered with package. I immediately logged a complaint with the courier (UPS) who advised I had to complain to the merchant - Vivienne Westwood. Called their Customer service team who said they would send a claim form. On receipt I sent all of the info & photos they asked for on the same day. They would take 7-10 days to reply, several times asking for the same information I had already sent. Finally on 25/2/23 I got an email advising they could not refund or action our claim for missing goods as it was now outside of their period of liability! The only delays were ever from their ineptitude and tardy response to emails. Absolutely disgusting. They also had the cheek to thank me for my understanding & "wish to have me in their long list of satisfied customers" - WHAT A JOKE!! AVOID BUYING ONLINE FROM THESE SCAM ARTISTS AT ALL COSTS!

Terrible customer service never been so disappointed. Bought myself earrings and a bracelet for my birthday the order came to just under €300 and within 2 weeks the colour started chipping off I emailed and sent all photo proof but I’ve been ignored over email and calls as they have classed it as wear and tear which is disgraceful. Customer service is no help and nowhere to leave a complaint