Vivienne Westwood Reviews 

Ordered a necklace for a birthday, it came thrown in a box too big and completely knotted to the point you couldn't untangle. Looks cheap and nothing like the website makes out to be. No care or no class.

Terrible quality items. I have a necklace from them that I have worn a hand full of times, and today the pendant fell off the necklace as it turns out it’s just glued on? Crap quality, not worth the price at all, I’m speechless this is a “designer” brand? I have cheaper necklaces that feel more expensive and sturdy. Won’t ever be buying anything from VW again.

Ordered a necklace for a special event from online store on 2 Aug. After 10 days, except an order confirmation email I don’t receive anything about delivery schedule. Phoned the customer services and heard only “goodbye” and before line was dropped. It has been such a bad experience!

Absolutely appalling customer service online. Ordered a bracelet as a birthday present for my partners 40th birthday. It arrived damaged. I now have to arrange the courier pick up myself, they’ve not apologised once, not offered anything as a gesture of good will, you can’t speak to a manager on tbd phone, attempting to get a RAN is virtually impossible and I have to wait up to 14 days for a refund.

Do not go anywhere near the online shop. Disgusting service and they couldn’t be less bothered.

Unfortunately, my significant other likes the stuff.
Very strict returns policy, if you buy something as a gift for more than 2 weeks into the future, then you will not be eligible to return anything which is faulty, incorrect or which does not fit.

Horrible support. I purchased a gift card online to be sent to my gf email and it never got sent. It's been 3 weeks and they just say "check junk mail". We checked everywhere and we don't see any gift card. I'm out $500 and they don't treat this as urgent at all. At this rate, they took $500 and just stringing me along saying they are looking into, and then just reply that the gift card got sent.... I want my money back!!!

I disagree with you all vivs team sorted out my mistake and was delivered next day and I missed the door however they brought the T-shirt following day A+ 🤩x

HORRIBLE SHOPPING EXPERIENCE!!!!
I have now placed my order TWICE and waiting over 3 weeks and my order kept being cancelled and refunded! If you can’t provide a product, mark it as sold out online. It’s really not that hard. I received NO email confirmation of my purchase and tracking using the order status under profile is USELESS because mine has been marked as processing for almost 2 weeks now and today I received a refund with no explanation.

I wanted to support the original designer but I will just go get a knock off now since Vivienne Westwood doesn’t want my money.

Oh I should read this before. I've got the same problem. No response, no confirmation email. Awful online service!!

Awful, awful service - the worst I have had in many years.
Bought £100 earrings - they lasted 1 month and the stem broke (other reviews of the same issue!!) and have spent 2 months trying to get a refund / credit note.
Even provided proof of postage but still they refuse.
Avoid this awful company - who can't even get their own email address correct as its @vivenwestood - notice the spelling mistake!!!

i live in canada toronto, bought something on the 22nd , came in on the 26. although received my receipt like 8 hours after purchasing which made me worry a bit but customer service replied to my email asap which was good. good experience.

Their website has serious problem with security system which is their problem for real. My friend wanted to send me gift card . They took money from card but I never received it. We had to contact with customer service they said they blocked. And we tried one more. Same thing happened. I mailed again. They said it was about security system and this time it’s gonna work. It’s third time we tried. It’s been 3 days I haven’t still received the gift card code to my mail. Such a bad experience. I don’t recommend. I don’t even understand why two different customer service employees sends me different messages about it.

Great experience. I had to send a bag back because it was faulty and costumer service was great. Got a refund in two days.

First time experience, I bought a necklace and earring set for my daughters16th birthday. I ordered it on July 1 and waited about five days because I never received a confirmation so then I emailed customer service and they regret to inform me that there was a glitch in their system, and my order didn't go through that the best thing I should do is re-order the item so I had to re-order the item on July 11th knowing that my daughter wasn't going to get her birthday gift in time because her birthday was the 13th. so it's now the 19th and I did contact Vivian Westwood store because I haven't received a confirmation email still. I talk to their customer service and she was like I don't understand what's going on I'm gonna send another request to figure out what's going on. Never heard back from them. so today I'm checking my email going on the store to check my status and it says my order has been canceled, why I don't know. I sent another email to ask why no response. I saw this website and I wish I would've saw this before I even ordered and put myself through this. For Vivian Westwood to have amazing jewelry "supposedly" her team , her website is trash, horrible customer service And in all honesty the knock off is just as good as the real one because the real one it's not even real anyway and the knock off it comes from Etsy with no issues for less then half the price

Oh no, I wish I'd looked here too. I have just had the exact same problem as another customer here. I was trying to order some earrings and a necklace for my daughter's 18th birthday, they took the money for both but only the earrings came. Customer service wouldn't help me and just told me to order online again. When I did so I asked (by email) that they refund the shipping fee as I'd already paid it. 4 different people replied to my email saying different things but in essence all they did was cancel my second order and said there had been a 'glitch'. It is now a few days until my daughter's birthday and when I tried to call I was cut off. They have had the money for 2 necklaces that weren't delivered and I won't be refunded for 10 days (if I'm lucky).

Ordered a necklace for my Granddaughters birthday, which was over a £100, it came in a tatty box, when I looked at it the chain was all knotted up, took ages to untangle, and not even silver, rubbish.

I ordered a necklace, my order kept being pending. I contacted the website, the said they had a glitch, I can cancel my order or wait for the order to process. I cancelled and I thought it was an issue with my bank account.
I ordered again the same necklace from a different debit card, same situation
terrible service

website hard to navigate, I saw some items which I liked, wanted to add to the bag, but they were not available. I messaged the customer service about a bag which I liked and they informed me it was sold out-why was it still on the website then? why it didn't have any sold out sign?

This company is a JOKE! Be careful when buying gift cards. I purchased a gift card on June 8th. Today is the 21 and they still didn't send the gift card and according to the company rules, they can't give my money back either!

I am absolutely disgusted with my experience of customer service at Vivienne Westwood. I purchased a necklace from them worth £190 and after a couple of times wearing I found that the jewellery repeatedly fell off. I took the piece to a jeweller where they said all they could do to help was to restring the whole thing but told me to return to the company. After returning it I was told that there is no fault with it and that’s the design so they are returning it to me. I said I didn’t want the item returned as I can’t wear it without it falling off and they emailed back to say there’s nothing they can do, no refund, no credit note either and there’s nothing more they can do. So I called their customer service phone number, explained what had happened and they also told me there’s nothing they can do, they can’t put me through to a manager even. I’ve been buying Vivienne Westwood for years but I am totally shocked and completely disappointed with the total disregard for my situation. So now I am £190 down with a useless necklace that I cannot wear and refusal of help from multiple avenues of their “customer service” team. Will never purchase from them again.

Had some large earings ,only worn 4 times and the stem has snapped off on one and is about to do the same on the other. They are too heavy for the stems, hence why i idly wore them. When i contacted customer service my order was just over the yr warenty so their responce was we dont fix faulty goods, take them to a jewlers.
At £95 a pair warenty or not i shouldn't be paying to have them fixed. BE WARNED IF BUYING THE BIG ONES !!