Vivienne Westwood Reviews 

Sadly I did not read these reviews before I ordered. I assumed Vivienne Westwood would be reliable, but I was mistaken. I placed an order on 28th August when it hadn't arrived mid September I emailed - no reply. So I rang to be told my order had been cancelled and they would refund in 7 days. Nothing! I emailed yesterday. The reply tells me they cannot refund to my payment card so please send bank details including iban and bic code. They now sound very much like scammers to me. My advice is DONOT order from the website.

Awful, awful experience as well as customer service! Strongly recommend not to buy online! 4 weeks ago bought orb necklace for daughter’s 18th birthday. Got confirmation that order is received. 3 weeks later - nothing. Sent mail - nothing. Then we started to research more, how to reach them. Found some Form online and submitted. Then we found some contact number next day and called them. Got this explanation: “your order was cancelled yesterday (probably when we submitted the form), your order did not make it thru the system when you placed the order (3 weeks ago, with received confirmation!?!?), it happened because of migration to new web platform (with great success obviously…), and you will get your money back within 7 days from now.” This is absolutely outrageous for the brand that is considered as “luxury”. Of course, we have not yet got money back. Never ever again.

DO NOT BUY FROM THEM!
I wish I had read these reviews! Please don’t buy from them! Ordered an orb necklace for daughter’s sweet 16 birthday. 3 weeks later, not shipped, 20 emails with no response, no one answers when I call. Finally, reached someone who told me it was a glitch and they will refund me! Opened case with PayPal. I still haven’t seen any refund. Time and money wasted and now no birthday gift. They should be ashamed of themselves! Also, a BS glitch answer as I see that in many comments so not a new system error like the woman told me just straight lies!!

Worst online shop I have ecperienced. I ordered a pair of earings over 2 weeks ago. No confirmation in my e-mail, no response from the service team, nothing. DON BUY FROM THIS SITE!!

Don’t buy from here, ordered item over 3 weeks ago, no correspondence at all, 1 email to say item ordered and nothing since, no reply to emails asking where my item is or if it’s even been sent, find a reputable stockist as this company is rubbish, opened a case with PayPal now!

these earrings are so fcked up. my ear pearcing holes started to bleed after wearing these for 2 days. the earring stick bends also!! do not buy.
95 pounds for what? to get my piercing holes to bleed?

Terrible customer service!
Although out of my 14 day period I was told by twice if I took photos of the product I could return. Unfortunately my email were never responded too. When I spoke to customer service for the third time talk from they just spoke off a sheet. I was told that there’s no customer face managers to speak too. I ended up being passed to customer “care” but they too also didn’t care and just emailed me off a sheet. All I wanted to do was to send a product back and exchange it for a more expensive on!! Madness

I’ll never shop with the online store again, massively disappointing for a premium brand.

Wish I had read these reviews first.
Absolutely the very worst customer service I have ever experienced.
Took my money and didn’t even get an email for over a week telling me the item was not in stock and my order had been cancelled.
It was a gift for my daughters 21st birthday.
Told my refund would take at least 10 business days to be processed and any issues longer than that I would need to take it up with my bank!!!!
No resolution dealing with customer service via email. Unhelpful. Long wait for replies.
AVOID AT ALL COSTS.

Sharing a review which was posted by somebody else 5 days ago and can only confirm by a similar experience with the same item bought from them, not only that but they have got the gut of basically accusing you for it to be bad quality. My advice do not shop from Westwood the moment there’s an issue you received entitled responses, please find below another feedback for the orb necklace . Shame we have to give them 1 star…
Rated 1 out of 5 stars
5 days ago
Very poor quality
We ordered the mini orb necklace and my daughter wore it once. The paint came off after only one wearing and this necklace was not cheap. We contacted customer service and they were rude and said it was “wear and tear”. Do not waste your money on this poorly made crap. You will be sorry as you will have paid several hundred dollars for something that is poor quality and not backed up by the company that makes them

Very disappointing

The clothes never arrived although the tracking info online says the package was delivered and signed for. I've been contacting them for an explanation and refund but nobody replies to me. They basically took my money and sent nothing. Very disappointing. I ordered these black clothes for a religious family event and now I'll have to go and find something else.

Wow... absolutely shocked at just how bad the service is. I ordered two weeks ago (both items showed as in stock) Called to chase today as I'd had nothing. The call centre is obviously nothing to do with Vivienne Westwood UK. I was assured that I would receive the order by the end of the week. I then received an email from Carl at Vivienne Westwood Uk telling me that due to a system error they were unable to fulfil the order. In other words they'd sold the stock to someone else... Very dissapointed. Sort yourselves out!

Customer service keeps giving fake reassurance that order is succesfully processed. Been waiting a month on “urgent issued” refund on a previous order and still waiting. Re-ordered a pair of earrings and it’s still not shipped. IT’S BEEN WEEKS!

Bad expiration and waist of time.
1) for confirmation of my order I wrote to customer support, because no response after prepayment during 3 days. They confirmed order.
2) after +1 week no information about delivery, I wrote again, that time they realized that item is not available, said me to wait 10 days for refund.
By the way, that item is still available on web site.

We ordered the mini orb necklace and my daughter wore it once. The paint came off after only one wearing and this necklace was not cheap. We contacted customer service and they were rude and said it was “wear and tear”. Do not waste your money on this poorly made crap. You will be sorry as you will have paid several hundred dollars for something that is poor quality and not backed up by the company that makes them

I placed an order for 2 pairs of earrings on the 14th of August . I emailed on the 24/8 and was told my order had been placed successfully but was delayed by volumes in warehouse. I chased on the 26/8 for a delivery date and was told it was referred to another department .
Today i complained about customer service and told my order had not been processed due to a glitch and that my order was cancelled and they would process a refund

So, i now have no gifts for my daughter birthday

Hey besties so… what happened to me wasn’t nearly as bad as some of these experiences but I purchased a necklace only for them to refund me a day later 🥲 so I definitely took that as a sign to not purchase anything from their website! When I called customer support they kept asking me to elaborate on the issue and made it seem like I was stupid…

Lovely products but the most appalling customer service. Order placed a month ago and still not delivered, can't speak to anybody that can do anything about it, no updates, refunds or any progress. I would advice NOT to order through their website at all.

My advice to anyone would be to use a well known, well trusted jeweller. I’ve purchased a few pairs of earrings over the last month. My worst experience was with the designer website! You’d think it would be the other way round.

My other issue is that a ‘man’s’ single stud isn’t half the price as a ‘woman’s’ pair of earrings in the same design…I don’t understand how they think this is ok.

Their website is a total SCAM!!! They charged my money and never dispatched. I have to call their customer service everyday and no one can give me update, every one is saying different things.. someone said it's not going to be charged and someone said I have paid for one of the items, and someone said the order is being processed. Now I have been waiting for ONE MONTH still no update!! NO UPDATE!!! THEY CHARGED ME AND NO UPDATE, ALL CUSTOMER SERVICE CAN SAY IS NOT ABLE TO HELP!!!!!! TOTAL SCAM!!! LYING AND SCAM CUSTOMER'S MONEY!! DISGUSTING!

Ordered an e-gift card which never arrived although they took my money. Customer service response times are very poor and lacklustre and they basically tried to fob me off by saying they have sent it but it must have gone to my spam folder. It did not. They will not engage with me at all so now I have to try and claim the money back through my credit card. Avoid at all costs