Vivienne Westwood Reviews 

10 days since I placed my order. No update from them. I wrote twice to the customer service and called. No answer.. and apparently I’m not the only one this happened to. Very disappointed

Although it says that your order will arrive after about 2 weeks and you cannot reach customer service by calling or emailing, my bracelet finally arrived after 1.5 months. But after wearing it for a month, it is already discolouring. I immediately sent several emails to return the bracelet and get a refund, but after 3 weeks I still had no response. Don't buy anything here!

Brought ear rings from vivienne W. range. They lasted 4 months. I have been trying to make contact but no one has got back to me.

Pendant showed sins of wearing silver plate after only a few months.
Their customer service failed to respond to my message
Avoid purchases, wasted circa £200.00

Ordered the bracelet and pearl bracelet for my daughter fir doing well in her exams. After 1 month the 'silver's bracelet tarnished. Took it to 2 jewellers to be told it could not be made good or cleaned and that it was worth, £5 max, I knew it was costume jewelry but omg....
2 months later pearl bracelet tarnished also. You are paying for the name only NOT quality. Utterly disappointed.

Absolutely terrible experience and customer service. My purse came without the strap so I called four times for a replacement strap and no response. I then returned my item and they have not refunded me and wont answer my emails or calls. Vivienne Westwood stole $600 from me. Absolutely terrible company do not buy from them!

Ordered Broken Pearl Earrings from their online shop - took them 2 days to process and 5 days to arrive (I'm in Western Canada).
They arrived alright but the packing was terrible, zero cushions to absorb the damage inside and keep things in place. The earrings were placed in a small pouch together without extra packaging, which ended up chipping one of the glass pearls.
Currently waiting to hear back from the customer care.

Terrible customer service!!!

I requested many times about sending the invoice of my 4 orders:
VW-EU-01605442
VW-EU-01605444
VW-EU-01605445
UK-UK100003765

But no custormer service, no response...
Give 1 star everyday!!!!!

AVOID AVOID Let’s hope you don’t any problems - I returned a faulty item! Went well at first - they Issued me a gift receipt and I can’t use on their website to replace the item!
2 months later I’m still awaiting my refund WILL NOT RECOMMEND BUYING ONLINE

If you want to buy anything from here I strongly suggest ordering from selfridges or flannels rather than directly from the vivienne website. I ordered two items and after I ordered I received an email that my order had been cancelled due to the items being out of stock. However it has been quite a few days since then and it still says the items are in stock on the website??

I have sent emails asking them about this, they supposedly reply within 24 hours but I have received no reply and I'm not even sure if I will be receiving my refund from reading other reviews on here. For such a big brand this service is appalling and it's put me off buying anything vivienne westwood!

it’s a beautiful bracelet. however, i paid £90 for it and its turning my skin green! the same as my old viv necklace! for the extortionate price it should at least not turn me green. absolute joke i dont know what to do with it now !

I ordered a pearl choker necklace four months ago and it still HASN'T came, I send them an email 2 months ago regarding the situation and I never got a reply

I’ve been waiting for my money for months. I sent couple of emails and messages and nobody answered. I ordered a necklace but they sent email that the item is no longer available and that they will send me my money back. I ordered a different one and it’s gorgeous. So I payed for two and have only one:) my favorite designer and that bad experience. I’m devastated.

Ordered from their website, product wasn't what we expected, so returned it with the correct documents. According to UPS They received the product. After and almost a month has past without a refund. they are unreachable by phone and do not respond to emails. I usually look at trust pilot for websites but i though because of the name i didn't have anything to worry about.

Ordered from their website, got a cancellation confirmation right after and almost a month has past without a refund. They are not only unreliable they are also scammers. I usually look at trust pilot for websites but i though because of the name i didn't have anything to worry about. They are scammers and they need to get sued, take down their website and give up their online store.

No product, during payment the website showed and error. No customer service, no response to emails, no ref ids for complains, phone is either off or temporary unavailable - still they blocked my account with 123 EUR - money gone.

Ordered earrings which have been delivered to a different address as they had put a wildly different address on the package, tried frantically for 2 full days to get in touch with the company to no avail.. 3 days later still no contact and believe me I've tried extremely hard to get in touch in any platform they have, it was torture trying to get the delivery company who eventually got back to me with the reason..customer support from vivienne westwood was and remains.. nothing.
Disgusted with this treatment to paying customers and i couldn't wear anything to do with them in the future.
Unbelievable.

My wife and I were in Cardiff, and decided to look for a skirt and pair of jeans she wanted from the Vivienne Westwood shop. We were greeted into the shop by a very friendly and accommodating sales person (Ben). We found the items but unfortunately neither fitted correctly so Ben phoned around other stores and a central depot in an attempt to find the aforementioned items. His search proved fruitful , but they would not have reached the Cardiff store before we left the city. He wrote down the store which had the clothes and informed us how we could order by mail straight from that boutique. Ben could not have been more helpful.

Horrible company. Never responded to my emails once. Finally got item and it came empty, packaging all included like there was something in there but nope. $220 AUD down the drain. Giving it one more week before I escalate to my bank. Very very upset.

If I could give a negative 100000 I would!
I bought a ring (xl) They sent me (xxs).
I returned the ring and they did not refund me the whole amount,
I emailed and I called numerous times. No answer, no response.