Vivienne Westwood Reviews 

Returned my package over a month ago still no refund and have emailed and called 15 times each and nobody will contact me. The necklace I ordered also came knotted and looks like a 13 year old made it

Would give ZERO stars if I could. No response to several emails and phone messages chasing order that has not arrived.
Love the brand, but I will never buy from this on-line store again.

If there was a zero star I would have picked that option
I have emailed customer services 3 times and made an official complaint but still have not had a reply
I bought the necklace which has broken and I want a repair. I do not live locally to any stores so this was my only option.
Zero response. I would not order from them again, extremely poor after sales service

I only gave one star as I was unable to give zero!! I contacted them after the earrings my daughter had for ONE YEAR and had worn only a handful of times, just fell apart one day. Firstly, and for many emails over almost two months, they just kept trying to fob me off with “the guarantee is only for a year” - considering none of their jewellery is what I would call affordable, falling apart after a year is not acceptable. I finally managed to be passed on to the operations manager whose attitude was equally as dismissive (and quite frankly, rude) he wasn’t interested, and ended up just ignoring my emails. Then, I managed to find the email address of the CEO - who totally ignored my emails too!!! This company has no idea whatsoever about customer service and obviously couldn’t care less about their satisfaction, as long as they are taking their money. Vivienne would be disgusted to have her name associated with staff who claim to be representing her talent.

Does this company/website exist? No answer, not possible to order but the amount is reserved on the credit card. Don't buy anything from this "company"

The ring arrived in Ukraine in about 6 days. DHL handled the transportation. Good service, excellent quality👍

Vivienne Westwood informed us by mail that Theydo Will send us a refund. Three wikkes ago we informed them our bank account nummer. We stil didn’t receive the refund. And now They don’t respond our e-mails. Hoe long do we have to wait.

Despite what they said before you order, NO return information and forms are provided with the order. No operators on the helpline, and calls never returned. Emails not responded to.
Enlisted the help of a consumer watchdog with no success with getting help with a refund due to sizing issue.
Even resorted to reaching out via their social media (which is very active), but I've been ignored like many other customers experiencing the same situation.
AVOID VIVIENNE WESTWOOD LIKE THE PLAGUE. There is something very insidious happening with so many consumer rights violations. They ought to be investigated.

NO stars! My son bought me a bracelet for my birthday/Christmas present, when I opened it there was a knot in the chain and it's too tight. There was supposed to be a Returns Form and label in the package but there was neither. I have sent numerous emails and phoned so many numbers, either no reply or I leave msgs and do not get a reply. I am now left with a bracelet that I can't wear and can't return. Horrendous service and totally unacceptable from such a well known company.

I ordered a top and had notification that it had been delivered. Was told it was handed to me. This was impossible as I was at work. No photo proof from dpd delivery company. I have emailed over 25 times and I have called over 20 times. Nobody picks up. Just goes to answer phone. It was an expensive top. Shocking customer services.

Terrible customer service they never get back to you via email/phone nothing. AVOID AT ALL COSTS.

I would never buy directly from them ever again. I’m owed a refund and they have not responded to a single message in coming up to a month.

If I could give zero I would. Ordered a necklace ,I clearly stated my correct address including apartment number but they decided to not include the apartment number so when it was supposedly delivered it wasn’t even delivered to me. It said they gave it to a neighbour although it clearly states on their site they need a signature and I did not accept for it to be given to a neighbour. I’ve emailed them around 5 times and talked to the delivery company, Vivienne Westwood have simply decided to not respond. Appalling customer service. Lost my money and haven’t gotten my item.

Please can I get a reply from your customer service. Have returned some earrings 2 months ago. No refund. No answer to 4 emails and several answering machine messages. Terrible customer service!

Appalling customer service! If I could give them NO stars I would do!
My daughter had a pearl choker bought by my elderly grandma for Christmas last year, the orb lost several diamonds so arranged a return. Returned the £150 choker and they have received, within 2 days, I had to pay £10 to return it and 6 weeks down the line we are now without the choker and still NO refund. They have messed me around no end with promises of refunds in 10days, what an absolute joke! Even wanted full card details that speaks volumes at what sort of company this is! I've sent dozens of emails and the last on Sunday and they cannot be bothered to respond! If I hadn't chased this they would not have even contacted me for "updated" info apparently needed. For the alleged refund!!

Vivienne Westwood would be turning in her grave!!

Well you have messed with the wrong person, as I will be contacting trading standards and I will get my grandmas money back. Absolute scum of the earth! Clearly fraudulent and I will not let this lie! Disgusting!!!

Really bad customer service no reply or response from mails don't answer phones I'm sure if the creator was alive things would not be running so badly.

I will NEVER be ordering from here again!!! I ordered 2 items weeks ago, I later found out one of the items had been cancelled so was expecting a refund for the item, 3 weeks later I’ve received nothing!! I’ve sent multiple emails, called them and tried to find out what’s going on and they just don’t get back to you.. worst customer service team ever!! They take your money, cancel your order then never refund you

Ordered some earrings and a bracelet, the order confirmation arrived, money taken, 30 mins later had an email cancelling my order, 2 weeks later no refund. I'd tried numerous times to contact customer (non) service via email and phone with no success. In the end I contacted my bank and had the transaction reversed. The sad thing is the items VW said were out of stock are still for sale on the web site, so other people will be caught out by this too. Absolutely dreadful - avoid at all costs!

I ordered two necklace from them and when I had to confirm the payment it has said error. And when I checked my bank balance. They debit me. But I haven’t received confirmation email. And when I call the customer service they don’t respond. And they don’t reply to my emails. I’m very disappointed of my first order.

Terrible experience I will not order from their website ever again!
The same thing has now happened twice, this Christmas and last Christmas. I ordered a necklace, it allowed the order to go through and 5 mins later I received an email to say the item is out of stock and they’ll process a refund. 15 days later I have still not received a refund. Absolutely ridiculous when they should never have allowed the order to go through in the first place.