Vivienne Westwood Reviews 

Poor quality jewellery. Purchased a Vivienne Westwood necklace from Selfridges. After 7 months the stone started to falling out. Neither Selfridges nor Vivienne Westwood will do anything to rectify the problem. Do not buy Vivienne Westwood jewellery

I got a bracelet for a gift and it tarnished and i only had it a few months !!!
It’s basically nothing they can do it’s your fault not their fault! Very disappointing as the stuff not cheap will never purchase this brand again
They are happy to take the money !!

I purchased an item online in Australia and it was too small for me. I called Vivienne Westwood in London and spoke to the Manager Sandra. I explained my predicament to Sandra and she was incredibly helpful. She went out of her way to help, she called me in Australia twice, she emailed me and she rectified the situation in the matter of days. Just over a week later I had my item and it was perfect.
I am so grateful to her for organising everything and going above and beyond to help. Sandra’s level of communication was superior and the manner with which she approached the situation was outstanding.
She is a massive asset to the Vivienne Westwood brand.
I will definitely be buying more!

Bought two Megan Kilts in two different colours. The black arrived with what looked like a button had been ripped off and missing. Called customer service who asked to see a photo via email. They don't offer exchanges. But, will accept a return. The issue is that I don't have the time to arrange the return, and they don't have my size in stock anymore. I'm not sure if I was sent an already returned item by another customer. But, you'd expect they would have some kind of quality control before sending out items. If it wasn't £600 I wouldn't be that bothered. The other skirt, in good condition, was £700. So, do I keep the skirt and replace the button with spare supplied, try to hide the damage, and simply learn from the experience never to purchase again? Or, what!!!?

Excellent, Thanks very much.12-3-1990.

Jewellery is absolute tat, didn’t even last 3 weeks before tarnishing. Made a complaint and was told it was my fault it had tarnished, worst customer service ever!!!!. Whatever you do, don’t waste your money, all their jewellery is of very poor quality.

Another bad experience this will be my last purchased a bag just over a year ago that I only use for occasions and it’s broke
Same had with my daughters bas choker and they don’t want to know I’ve had jewellery and handbags from primark that have lasted longer

Don’t buy a watch from this company bought Vivienne Westwood watch 6 months ago stopped working strap colour almost faded and falling apart , told watch was to old to replace and I would have to pay for repair from the company they sold it too,the WATCHSHOP on line company Vivian Westwood, we’re not interested contact the company you bought it from online, even though it is one of there watches

I purchased a pair of $400 earrings in Oct, one of them was missing a back so I reached out to customer service, it took them until after Christmas to get back to me and I was told they couldn't send a single back. It took me another 2 weeks of being passed from 1 person to another to be told I had to return the earrings so they could see what was wrong and then they would let me know what they would do. I sent the package (they did cover that cost) and heard nothing. I was about to start a dispute via Visa when I received the box I had sent, fortunately the earrings were there and both had backs. Unless I can purchase VW items in a physical store I will never ever purchase directly from them again. Terrible customer service.

Bought Lucrece Pearl Necklace for £185 (!) The metal coating wore off after a few months and the the string of pearls snapped. I took it to be repaired (£25). I asked for this to be reimbursed as it was well within the year warranty and they just said no! What is the warranty for if not things like that?!!! Biggest waste of money - cheap and nasty rubbish at stupid price just because of the name.

Partner bought me earrings and necklace for Christmas. Just noticed last night the necklace has TEN stones missing. For the price of the necklace and for how long i’ve had it is a disgrace. And been told can’t get a refund or exchange.. shocking. This is the first and last we will be buying from Vivienne Westwood unfortunately. Seems we aren’t the only ones not happy with the quality or service. Avoid avoid avoid !!!

0 stars !!? as im sure youve seen, the customer service is awful, reached out on email once, no reply. then again and every email is 5 days+ apart. I ordered a ring and within a WEEK!!!! the gem fell out?? i never hit it against anything, messed with it, showered with it on etc. still waiting on any solution. rings out of stock so can’t even order a new one. for a luxury brand to last a week??? absolutely ridiculous! never will buy from again.

I ordered a Necklace, it is 11 Months old & has Broken. I E-Mailed them & was told to send over Order Number & Photos which I did. I have since E-Mailed 4 Times & No-One is getting back to me, very Frustrating.

I bought my 15yo daughter a pair of earrings she had wanted for christmas, only to open the gift and see they were far too big and gawdy for her.
I started sending emails to their customer service requesting a return label on Dec 27th and had to send four email in total without any response. I finally ended up calling their customer service which also took three calls to get through. There was no mention that the earrings would not be accepted as a return, so I sent them back. I learned this morning, they would be returning them to me as they won't accept earrings for hygiene purposes. While no one wants returned under garments or bathing suits, the earrings argument is lost on me. Here's my issue:
1. They weren't worn.
2. Were fully tagged
3. If they had any concerns about hygiene, they could easily set them under some UV light or use any cleaning solution and would solve that issue.
So between the non-existent customer service and then their unwillingness to accept goods the customer does not want and were not what as expected, this has been a terrible customer experience.

Buyer beware - Viviennne Westwood does not respect their clients and makes you keep their products even when you don't want them.

Ordered a watch for delivery in 3-5 days. 8 days in I e mail them and get a computer generated response saying an agent would get back to me. No agent responded so 11 days in I e mail again, same response.
Today I phoned them I was given various responses from the agent who clearly had no knowledge of their systems or what customer service is about. I ask to speak to the manager, she isn't available and 20 minutes later I got more reasons. I was then offered a 20% discount if I reordered the watch, apparently their dispatch had cancelled the order my money had been refunded this morning after my first call. I asked if it would be delivered tomorrow and got the standard response of we aim to deliver in 3-5 day under normal circumstances and they would give a 12 month guarantee, I agreed I would re-order if they guaranteed delivery tomorrow. It was a gift for an 18th birthday that had been and gone. I've now ordered it with a well known jeweller with delivery tomorrow at no extra cost and a 2 year warranty. They wouldn't confirm anything in writing.

My god I wish I had read the reviews before handing over my money here!!! I love Vivienne Westwood but I'll only be buying vintage from now on, what a disgrace to her legacy their online service is. Order never sent, no updates, impossible to talk to anyone and zero response after weeks of trying!

Many of the people on here have suffered, from what I myself have now encountered as absolutely atrocious "customer service" (and I use that term loosely in this instance!) provided by Vivienne Westwood online.

I purchased 2 items a granny frame purse and orb necklace for my partner for Christmas.
Everything up until the point of opening the gifts was fine, the purchasing, the delivery even the goods themselves are good quality. Unfortunately there was a strap missing for the granny frame purse, - as these are meant to be high end goods I was very disappointed in this - but thought it would be rectified quickly (little did I know this would not be the case).

I contacted customer service on the day and received an automatic response back claiming that an agent would be in contact within 24hrs. It was the festive period so when I didn't hear within 24hrs I gave it a bit of flex as obviously things are a little slower around this time, but 5 days later and I still hadn't heard anything. I then contacted them again both, via email and phone this time, but this just rang out and went to an automatic recording stating "none of the customer service agents were currently available".

It is now 17 days later and I haven't heard a peep. I won't let this lie though, as when you purchase high end goods you expect the customer service after to match considering you are paying for premium goods.

To anyone reading these reviews DO NOT USE the online version of this company (I can't speak for the physical shops, which I would hope provide a much better service) if you want to have any semblance of decent customer service after you have purchased goods.

Wrong ring size sent. Can't return in store. If you buy something in store it's exchange only, even with a receipt ! Have called and sent numerous emails, no response. I agree with previous reviews, this company does not deserve your custom.
I won't be buying from VW again.

A few friends of my daughter had a whip round and bought her a ring for her 18th. It didn't fit and it took 4 months to get it exchanged due to complete lack of customer service. You cannot even exchange in store. The new one arrived in July. It cost £85 and was a gold ring (but over a silver base). She's barely worn it but it had tarnished very badly within 3 months and is unwearable. Wrote loads of emails and no response. Finally got through to them on the phone only to be told the silver has oxidised and basically told me to go away. Might as well have bought a knock off from Shein for a couple of quid!

This company has probably the worst customer service i have ever seen. It is impossible to get in contact with them. I have been waiting for a return label for nearly two months. Got Paypal involved and still waiting for my refund. Do not use viviennewestwood.com! They don't deserve customers.