Vivienne Westwood Reviews 

Brought my daughter the Lorelie stud earrings for Christmas. They kept falling out, they even fell out when she was asleep one night. The back of the earring doesn’t fit tight enough on the actually stud itself.
Sent a email but they requested a video of the earring actually falling out of her ear. How do I do that? when I’m unsure as to when the earring will fall out again.
Because I couldn’t capture it on video they refused to do anything about it.
Very poor customer service!

Poor quality, expensive costume jewellery, paid 100 pounds for a necklace which isn't even silver, turned my daughters neck green. Don't recommend

I bought the Warwick Earrings for my daughter for C'mas. She was over-the-moon, which was soon blighted by one of the clasps being faulty and not securing properly.

I can only assume that VW outsource their customer service. Whilst I did get a response, and sent a detailed video showing the issue, our only choice was to return with either a possible refund or if they did not agree with the fault, a return of the earrings to us. No replacement can be offered apparently.

So anyway, we've gone to the expense of having the earrings repaired ourselves independently - no thanks to VW.

This was a first time purchase, and will be the last. Incredibly disappointing, but I do wish I'd read the other reviews first. Maybe VW should take the time to read them too!

My experience with Vivienne Westwood’s customer service has been incredibly disappointing. When a necklace purchased from Selfridges developed a fault after just seven months, Vivienne Westwood refused to assist, stating that it was the retailer’s responsibility. This evasive attitude, paired with no willingness to stand behind the quality of their own products, is unacceptable for a premium brand. I expected Vivienne Westwood to demonstrate integrity and accountability, but instead, I was left feeling disregarded. I won’t be purchasing Vivienne Westwood again and will advise others to do the same.

Vivienne Westwood Orb drop earrings. £100.00 What a pile of junk! Not as per the picture on the website. Totally misrepresented. The picture shows delicate earrings with small bright crystals. In reality the earrings are clunky and heavy with ugly large cheap glass. Claire’s would provide better quality. £100! What a rip off! Customer services just ignore the emails. For such a reputable company it’s a disgrace. The earrings should be sold in a sealed bag to allow for returns after inspection. They put a caveat on the website saying no returns for hygiene because they would have 100% returned if they allowed returns once people saw the crap they were buying. There’s so many fakes out there, I bet they’re just as good, looking at the crap the so called “designer “ is churning out to the unsuspecting public. Seriously, keep your hard earned cash or buy the fakes!!! At least then you won’t be disappointed that you bought crap!!

Never seen such over-priced fashion-jewelry! Extremely expensive, cheapest materials and after wearing it for a while, I got an allergy! And the necklace turned black! Don’t buy this!

I along with a family member have been trying for almost a year to order a Water Bottle from Vivienne Westwood. It was originally ordered for Christmas last year - nothing arrived. When it was followed up was told that it was out of stock and a refund would be received (it was eventually). I then tried to order a few months later - it showed as being in stock - ordered - and then received an email to say it was out of stock. Contacted customer service who were woeful and very unhelpful. Tried again to order - all successful.......then received an email to say the water bottle was being returned to Vivienne Westwood with NO explanation. Contacted customer services again - took days for a reply which basically just apologised and thanked me for the feedback! Not helpful at all. I'm just going to keep emailing till I get a satisfactory reply. Absolutely dreadful.

Second time we ordered no problem at all earrings are beautiful my granddaughter will be happy thankyou

Have been given a ring which was not to my liking as it was loose, sent it back asking for a refund and being told I can’t get my money bsck even though it is been said that u have 30days to return the product, avoid this company! Support was horrid and just kept brushing it under the rug

I am disappoint with a recent purchase I made from your brand. I purchased a necklace for £130 and upon arrival, the chain was badly tangled. It was clear that inadequate packaging caused this issue, as the necklace was not properly secured. A simple solution, such as using a sponge or wrapping material, could have easily prevented this.

I am extremely frustrated because not only did this affect the overall presentation of the product, but I also risked damaging the chain while attempting to untangle it. Given the price, I expected much higher quality, both in terms of the product and its packaging. AVOID THIS BRAND!

They use BRAS!!!!!! DISAPPOINTED

Wouldn’t even give this one star , over £400 of jewellery that is not fit for purpose , all broken within six months , Vivienne won’t do anything or even offer to repair shocking . Decided it’s cheap tat they need to fix this !

I’ve only ever bought one garment from Vivienne Westwood, a button up cardigan. Firstly the sizes run very small, I got an XL and it’s more a UK size 12. After having it folded and in my drawer I’ve hand washed (as per washing instructions) and the colour runs out very easily as well as multiple holes appearing, one looks like a tear. I have had no problems with ‘moth holes’ in any of my other clothes. The overall quality and sizing of these clothes are ridiculous and not even close to the price they are sold for. For a few hundred pounds I’ve only worn this cardigan a handful of times and it’s pretty much ruined now. Never again will I be buying from this brand. Awful,
Don’t understand how it’s so popular and overpriced. You can find better quality in high street shops for 10% or the price!

Very disappointed with the quality!
I bought a necklace in November 2023, but it’s already starting to turn rose gold, it’s supposed to be gold. Emailed the customer service but they say “As previously explained, the warranty covers manufacturing defects but does not include wear and tear as wear and tear is not considered a manufacturing defect.” I understand, but it’s not suppose to happen after less then 8!!!!! Months for such expensive jewellery. I’m very disappointed.

I've just returned my 3rd VW watch. First one kept steaming up, second one kept losing time, third one the winder fell off! Not impressed at all!

Ordered an orb necklace at the end of June. After just a couple of wears, in August, the orb within the necklace completely shattered. It looks as though the cracks formed from where the necklace was adhered at the sides and certainly couldn't have been from impact based on the location (mostly on the top of the orb.

When I contacted support, they let me know that their jewelry is "costume jewelry" and that the 2 year warranty doesn't cover any cracks in the orb. Which makes me wonder what that warrarty even covers. It's unfortunate saying this as a lifelong VW fan (not anymore), but do not buy their jewelry. It is cheap and not worth the money.

Order a pair of earrings one broke 3 weeks later. Took it to a jewelry place to see if they could fix it and they said no. They said it would come out more expensive than what I paid for the earring to get them fixed. She said it would come out like $50 and asked you didn’t paid more than that for this earrings right? It was embarrassing to even say how much I paid and how expensive they came out. Never AGAIN will I purchase anything from here. I paid $200 plus tax for something so worthless. I also sent an email through the vivienne Westwood website and never got a response.

Ordered a Vivienne Westwood t-shirt from their online shop took two weeks to arrive and it arrived with hole in the neck . Customer service was awful product cheaply made and over priced avoid at all cost.

Bought a pair of designer frames from Specsavers and had prescription lenses. When collected the case provided by Vivienne Westwood company was a soft shell case, not fit for purpose to protect the glasses.
Upon requesting VW review this product I was informed the soft shell case was on purpose to meet the recycled target the brand aims to achieve. By producing a product not fit for purpose I now need to buy a second case, pretty ironic isn’t it!
Appalling product and customer services.

I ordered a piece of jewelry - "MINI BAS-RELIEF BRACELET", for such a price I expected it to be at least silver, but it is just brass... But it's ok, the bracelet itself is very detailed and overall looks solid, the recipient was happy with the gift :)

Price - expensive, but worth it.
Delivery - extremely fast! Props to DHL!
Packaging - ok, although (for the price) it could have been better.
Quality - solid, but don't expect it to stand up to harsh conditions, with proper care it will last... hopefully.

Overall experience - 7/10