Vivienne Westwood Reviews 

the WORSE JOULLERY THAN YOU CAN BUT, WILL LAST 2 WEEKS
item buy from them will only last 2 to 3 weeks, is rubbish, and company the same, when you contact them about the guaranty they said is your fault

If I could log a minus 1 review I would.. Appalling customer service and after a number of purchases over the years I will never make another.

I made an order for the orb bracelet back in June as a prom gift for my son they sent me the necklace which he has, an weak apology was offered and to send the item back at my expense and inconvenience. They offered a 10% discount on my next order which I challenged we settled on 20% but I didn't not have a prom gift for my son. I reordered the orb bracelet on the 4th September for his birthday he has worn this bracelet approx 5/7 times and it's tarnished I got in touch with CS and they have the cheek to tell me iys wear and tear in less than 8 weeks.

Avoid disgusting customer service and poor produce that which is cheaply made

Order earrings and top. The top i returned. I then got an email stsyingvthe top was stained and not in condition sent. I challenged as I hadnt even tried the top on, they returned it refusing yo refund me. Once returned it has two tiny white marks, which easily brushed off (deodorant i presume) but they are refusing to accept back or refund. Hideous customer service, im just glad it wasnt a more expense piece. Will never buy from vivienne westwood online store again, this felt like total game play in order to not give refunds.

Terrible scam. Jewellery starting at 120€ or more being the lowest quality I’ve ever seen made of copper. I wonder if they have no guilt to sell it for this much. Same story with clothing. Wow… what a sh*t! And bags? 700€ for fake poliester leather. Lower you can’t reach.

I was given a "special age" Vivienne Westwood jewellery gift from a group of friends so excited as I love the brand. However it was a set of pretty hair clips that I just wouldn't wear. So I contacted the company to swap for exactly the same price and something I would wear - thoroughly aware time had passed over the return period due to me being away for my actual birthday and opening presents when back.
I had the online receipt, untouched product in its box, and a truthful explanation of my issue. Because the item was now over the return period they refused to even consider my request. I sent photos to show no damage and repeated the fact I only wanted a straight swap - something I could even do in my local store.
The customer service team were so unhelpful - refusing to exchange for the same price in matching earrings. I did not want a return but just a simple swap! Which begs the question of their Vivienne mantra for less waste. What on earth am I now going to do with a piece of jewellery I cannot wear?
Obviously their customer service team thinks nothing of customer service and only the basic policies - which means they have no creative service skills.
I have bought many items over the years from the brand and would now think twice.
Would not recommend this band for service.

I recently bought a Vivienne Westwood Orb watch. It's absolutely beautiful but it pinches the hairs on my arm and is so irritating. I have resorted to shaving the hairs on my arm but it still pinches.
I have had it altered and it couldn't be any tighter.
I'm persevering in the hope that it will eventually become more comfortable, but this is just a heads up to others who wish to purchase this watch.
I adore the watch itself. It is so beautiful.

Absolute rubbish! Spent £110 on a 'New Diamante Heart Pendant Necklace' for my daughters 18th. She wore it twice and it made her neck go green! Cheap, nasty, brass chain (you have to go to composition to find this out) and when I complained I was given such a long list of why this may have happened that they may as well have said its for looking at not wearing!! Customer service is appalling and I would NEVER buy from them again. This was meant to be a treat but I would have got better jewellery from Primark. COMPLETE RIP OFF - please don't buy from here!!
'

The worst jewelry company you can find. Over priced and expensive items for terrible customer service and quality. I received a studded necklace with missing diamonds all over it and wasn’t issued a refund because I didn’t know about their 48 hour notice period. Literally scammed me is broad daylight I wore the necklace one time.

I have bought jewelry before from Vivienne Westwood and I never had a complain about it. But however this time it was just not it. I bought a bracelet which was not cheap at all and I do expect good quality jewelry. I didn’t even wore it for more than 24 hours and I broke. I already sent them a mail about it, but they told me they couldn’t do anything about it. Which is absurd I payed a lot of money for this bracelet and when it broke they couldn’t fix it.

My package wasn't delivered even though they told me it was, when I made a complaint it took them a week to respond and they said they'd send me a replacement but didn't give me a new tracking number and completely ghosted me. Absolutely horrid customer service.

Bought a necklace from Fenwick - a stone fell out within a couple of weeks. They were great and refunded. However I bought some earrings online direct for a birthday gift - on opening my daughter noticed that one was tarnished. I contacted them and they tried to fob me off, stating that they allow 48hours for complaints and couldn’t help.
I quoted legislation and re stated that they haven’t been worn and aren’t as described - they’ll now allow me to send them back for inspection asking me to follow information on returns form and that they won’t accept anything that’s not sent back as stated .

There wasn’t a returns form included.Feels a little like they are making this way more difficult than it should be. Such poor CS. Won’t buy VW again. Shame - she was an icon and the CS has left a bad taste in my mouth.

Update: was finally allowed to send earrings back for inspection. And they came back to me about a week later saying that the damage was due to how they’d been treated whilst being worn (sun cream on them) or kept in damp conditions - so they would not refund and would send back. I was outraged - as they’d not been worn at all. I had to quote legislation and told them that whatever nonsense they put online - they cannot ignore law so they had to refund or I would report them to trading standards. They must have sent me earrings that had been returned by another customer. I got the refund a few days later. Avoid VW !!

I bought a silver Vivienne Westwood necklace in August of 2023 from Selfridges.

I take good care of it, and wear it on special occasions.

Recently it fell apart and I could see the glue stains that were used to keep it together (not what I’d expect for an item I paid over £100 for).

As it was an issue of poor craftsmanship I approached Vivienne Westwood directly. I provided my certificate to show that my necklace was authentic. I even said I was willing to send my necklace to them so they could inspect and resolve.

This was via email. I sent two emails in total. They responded to the first and completely ignored the second.

Shocking customer service, poor quality of product. I’m disappointed. Don’t recommend this brand.

Vivienne Westwood you can’t keep selling products that brake…arrive broken and the colour rubbed off..your Apple Watch straps where the name rubs off and bow shoes where the bows fall off……we have spent so much money as girls love the Trent,the design and the attention for wearing it and it’s cheap and nasty…and I get told to basically go away and go back to the franchise I got them from to be told to go back to Vivienne Westwood…SCANDLESS!!!

If there was a zero I would give it a zero. Bought silver coloured orb necklace and bracelet as a 50th birthday present. It turned coppery brown in less than 6 months. Unwearable cheap product sold at an eye watering price. When I returned it to the shop and they returned it to Vivienne Westwood I was told I had worn it wrong. It was my fault. Reading the other reviews I can see that it was their fault for shoddy products. Took it to jewellers to see if I could get it dipped in rhodium and they said the base metal was so poor that this was not possible. I was left without a birthday present and am still upset today. Do not buy

I got the Small Studio Shopper in pink&gold on a Wednesday, delivery was super fast and everything was beautifully wrapped. Unfortunately not only the delivery was super fast. I used the bag only to go to work 3 times and by saturday evening the paint was peeling off on all 4 corners. Contacted customer service, with pictures of the damage. They were also super fast. To reply that they are SO comitted to satisfy their customers but this is “normal wear & tear and they are sorry for the dissapointment and inconvenience.” What happened to this company? Lousy products that fall apart after a couple of hours of use and a deflecting and rude customer service.

With the help from Rocio at customer services, I was able to sort out my order with amazing help. I felt she went above and beyond for me which made the process much easier. Thanks!

I bought New Petite Orb Earrings (2cm) for the 50th birthday of my love, to surprise her. The picture on the website looks marvelous. True, they are two centimeter, however the quality is dreadful. And the color on the website does not match the earrings. Due to hygienic reasons I can only return of the package is UNOPENED. What a laugh. Only the name is impeccable: Petite. Total rubbish, what a disappointment. It's sad.

I honestly expected better from a brand like Vivienne Westwood, but I’m beyond disappointed. I ordered a pendant necklace, and without even wearing it in the shower or exposing it to any water at all, it turned completely brown in a matter of weeks. It looks tarnished, cheap, and nothing like the piece I paid for.
On top of that, I also ordered the Orb belt — and it literally broke apart like some cheap knockoff from a random Chinese website. I didn’t overuse it, I didn’t mistreat it, nothing. It just snapped on its own like it was made from toy parts.
For the price and the so-called “prestige” of this brand, this is beyond embarrassing. Clearly, the quality control is nonexistent and the materials are shockingly low-grade. Save yourself the frustration — Vivienne Westwood is a complete scam.

Vivienne Westwood necklace, extremely poor quality. Bought my daughter a stone encrusted necklace from Flannels for Christmas 2025. She only wore it on special occasions and it was well looked after but 3 stones fell out. Paid £125 and when we tried to take it back, we were told that we were not able to get an exchange as it is was classed as costume jewellery. When taken further and customer services tried to raise the issue directly with Vivienne Westwood they said there was nothing they would do as would be a customer fault! This was supposed to be a special gift, now ruined and not worth any of the money spent on it! WOULD NOT RECOMMEND

Avoid! My Vivienne Westwood earrings broke after only three weeks. A jeweler said the repair would cost more than the earrings were worth – which was embarrassing considering I paid over $200 plus tax! Even worse, Vivienne Westwood customer service never responded to my email. I'm extremely disappointed in the poor quality and lack of support. I'll never buy anything from them again.