◻️vivien walsh  Reviews 164

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the jewelry, noting its beautiful craftsmanship and stylish designs. Many people appreciate the prompt delivery and the lovely packaging, which makes items ideal for gifting. Reviewers frequently express their delight with purchases and often return to buy more. Some people also felt that the company provides excellent customer service, with specific instances of the company going above and beyond to replace lost items or make adjustments. However, some customers mentioned that while the quality and execution were fine, they had different expectations regarding materials, such as expecting pearls instead of mother-of-pearl.

What people talk about most

Product

People report positive experiences with the product. Customers are delighted with their purchases, praising... See more

Quality

Users describe positive interactions with quality. Customers are delighted with the quality of the items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It is always a pleasure buying from Vivien Walsh. She delivers almost immediately and jewellery is exactly as shown on the website.Packaging is lovely especially if you are gifting. I have a few pai... See more

Rated 5 out of 5 stars

Love my new earrings.Have admired them many times on somebody else,so delighted to have nabbed a pair.Super efficient service,arrived within a few days.Beautifully presented,would be great for gifting... See more

Rated 5 out of 5 stars

Its grt quality for gifts and v well made Its Irish and I like to support Irish jewellers. Vivien has a grt talent and deserves to do well. Anything Ive ordered is always delivered promptly. This is... See more

Rated 5 out of 5 stars

I'm absolutely delighted with my purchase . I have bought from Vivien many times over the years , and I am always so impressed with the creative styles , the quality and the customer service. It's alw... See more

Company replied


Company details

  1. Jewelry Designer
  2. Fashion Accessories Store
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Luxury fashion jewellery from Irish designer Vivien Walsh. Each piece is handcrafted in our studio in Dublin. Shipping worldwide from Ireland.


Contact info

4.9

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thank You !

Dear Vivien, Thank you for supporting my recent request for purchase of beautiful earlings as a gift for my friend. The overall experience from start to finish was first class. Vivien was so very personable and was available to discuss my request over the phone. In addition the gift was beautifully presented and a hand wrtten cards of Thanks and good wishes added a very personal and special touch. Thank you Vivien

October 12, 2022
Rated 5 out of 5 stars

I bought 3 new pairs of earnings and…

I bought 3 new pairs of earnings and they look even better in reality than in the pictures, so thrilled with them. Vivien is Irish and a very talented designer. I will certainly be keeping her in mind when buying presents.

August 25, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

I'm so happy that you're happy! Thank you for your lovely review.

Rated 5 out of 5 stars

Great service

Great service. Very prompt delivery. Absolutely love the earrings!
Will definitely order again.

August 1, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

Delighted to hear you are happy with your purchase and thank you for the lovely review.

Rated 5 out of 5 stars

Really nice jewellery …..

Really prompt service ….I’ve purchased from Vivien Walsh before & her jewellery never disappoints…..really nice packaging too! Well worth it!

June 23, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

Thank you. I appreciate you taking time to share your thoughts.

Rated 5 out of 5 stars

My first purchase and very impressed…

My first purchase and very impressed with my necklace absolutely beautiful gorgeous packaging also will definitely be back to buy more

June 16, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

Thank you ... I'm delighted you're happy!

Rated 5 out of 5 stars

I purchased 3 pairs of earrings for my…

I purchased 3 pairs of earrings for my bridesmaids and my own bridal earrings. Vivien went above and beyond for me and I would highly recommend the jewellery and 5 star service to a friend :)

June 15, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

Thank you so much Maria.

Rated 5 out of 5 stars

Vivien has been consistent in making…

Vivien has been consistent in making beautiful, original and reasonably priced jewellery for many years and she didn’t disappoint this time or any other! So wonderful to have Irish made contemporary pieces delivered straight to your door, and on time too!

May 25, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

Thank you so much Kiri!

Rated 3 out of 5 stars

Thin and light Star 😞

Was excited to see the star pendant which I’d bought for a present. The chain is pretty The size of the star is perfect but I was disappointing with how very thin and light the actual star is. Consequently I feel the pendant is cheapened by how the star feels.
Couldn’t recommend this product

May 18, 2022
◻️vivien walsh  logo

Reply from ◻️vivien walsh

Thank you Niamh for taking the trouble to share your thoughts.
I am sorry that you were disappointed but I chose the star specifically for its lightness and delicacy as the gold filled chain it hangs on is very fine.
I felt that anything heavier would look too chunky.
I wish you had contacted me to let me know, but please feel free now to get in touch to return the pieced allow me the opportunity to resolve your issue.
Vivien

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look