Vivint Reviews 63,294

VIVINT has terrible customer service. I am in shock. Go with any other company but this one.

Javier, who came and installed was great! He definitely turned out Vivint experience around. The customer service side of it was awful. My husband is the one who began the process with Vivint. They scheduled it on the call and later he got an email with a different date a week later. He called again and then finally agreed to that later date. However it got closer to the date and he gets a text for a different date. And then it was scheduled again. It finally stuck. He told them exactly what we wanted and they said they got it. Another thing was we had it scheduled for the date he was off work but it eventually got scheduled for a day he was gone and I was busy, but I stayed since they said they only needed someone 18+ for install. That was not the case. There was a tone of paperwork that he had to since and he was unable due to being on a call (paramedic).

Thankfully J was extremely helpful at getting everything transferred to my name so I could get this taken care of and nobody’s time was wasted. I really like the system. Customer services was horrendous.

I love the innovation on my current system. I really like to operate the thermostat from anywhere through the app. Very useful.

Amazing service, super nice and very informative about placement and equipment

Great experience

The #1 on my opinion, I have great service and great job they do on my house

The sales pitch, ordering, set up and operation is top notch. Great service

The ring camera works great. The system for the phone seems to be down alot so changing t-stat temperature takes awhile.

The service provided by the company was excellent, and the staff was very informative. The package included devices that my previous alarm system lacked, all at a great price! Thank you!

I personally don't care for all the trouble shooting they expect us to do. I have spent hours on the phone fixing my own things at home. I'm not getting paid to do so. I like the old school way of when something is broken the company comes out to fix it, because that's what we pay for. I also have the protection plan and needed/ wanted a technician to come out for multiple things and still got charged the 99 dollar fee because I didn't trouble shoot first. Well the camera that was just installed that wasn't working involved the tech getting on a ladder and a lot of back and forth to get it fixed, so I wouldn't have been able to trouble shoot that! The technician was great and very helpful!

Not that good half my windows have no sencers not impressed

I appreciate the work and professionalism of your service agent Chris…

Love the service

Friendly young man. Quick installs.

Vivint took time to go through everyhing in securing my home tailoring to my needs,gave me a price range for every product, tooked time to show how every product work, and had very exceptional customer service.

The sales rep and installation technicians were pleasant, helpful, and efficient.

It takes too long for the connection to your phone, by the time it loads the person be gone

I’it was very good and my technician was very helpful

I was told my bill would begin July 5th. That was a lie. I just received an email stating I have a past due bill dates June 5th which is the day my alarm was installed!