Vivobarefoot Reviews 

ESPAÑOL

Mi experiencia con Vivobarefoot ha sido tan negativa que no recomendaría a nadie comprar sus productos.

Lo que comenzó como un problema de calidad con unas botas terminó convirtiéndose en meses de frustración. Desde febrero he tenido que reclamar repetidamente para obtener respuestas, soportando largos periodos de silencio por parte de la empresa. Cada vez que parecía que el problema iba a resolverse, volvía a ser ignorada.

Como compensación me enviaron dos pares de calzado. Uno de ellos me sirve, pero el otro es una talla completamente inadecuada y permanece sin usar en su caja. A pesar de haber solicitado numerosas veces un simple cambio por un modelo que se ajuste a mis necesidades, sigo sin recibir una solución efectiva.

Lo más decepcionante no es solo la calidad del producto, sino la absoluta falta de atención al cliente y la incoherencia entre los valores que la marca promociona y la forma en que trata a quienes confían en ella.

Desde mi experiencia, comprar en Vivobarefoot ha supuesto una pérdida de tiempo, energía y dinero. Hay muchas otras marcas que ofrecen productos similares sin obligar a sus clientes a pasar meses persiguiendo una respuesta. Por ello, no recomiendo comprar nada de esta marca.

ENGLISH

My experience with Vivobarefoot has been so negative that I would not recommend anyone buy their products.

What started as a quality issue with a pair of boots turned into months of frustration. Since February, I have had to repeatedly chase the company for answers, enduring long periods of silence from customer service. Every time the issue seemed close to being resolved, communication stopped again.

As compensation, I was sent two pairs of shoes. One of them is suitable, but the other is completely the wrong size and remains unused in its box. Despite repeatedly requesting a simple exchange for footwear that meets my needs, I still have not received an effective solution.

The most disappointing aspect is not only the product quality, but the complete lack of customer care and the inconsistency between the values the company promotes and the way it treats customers who place their trust in the brand.

Based on my experience, buying from Vivobarefoot has been a waste of time, energy, and money. There are many other brands offering similar products without forcing customers to spend months chasing a response. For that reason, I do not recommend purchasing anything from this company.

I contacted Vivobarefoot after a package I ordered was confirmed by email as delivered to me in France but I had received it. I called Vivobarefoot and was connected with Andy. Within minutes, Andy listened carefully, understood the situation, explained the delivery issues they have been experiencing with some newer carriers, and immediately processed a refund. He also provided a discount for a future purchase as a gesture of goodwill. I apprecited his empathetic, professional, efficient, and solution-oriented approach which restored my confidence in Vivobarefoot and retained me as a customer. Thank you Andy for your help!

A couple of updates, mostly QED:

-Follow-up day 2-3: the immediate public reply is boding well, but could be standard window dressing though (been there before on social media).
Not responding the mentioned standard Trustpilot request for information would allow Vivobarefoot to have my review removed, so we truthfully submitted the requested details again. That should allow to trace back the original questions and pictures in the customer service database or mailboxes if there’s a real intend to respond.

Follow-up 1,5 week later: absolute silence. Illustrates that either the capability or the willingness to understand and respond in substance is lacking...

Bye Vivo!

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As a customer having collected and enjoyed tens of pairs over more than a decade, I can testify customer service became a joke. Try to ask anything beyond the simplest of automated transactions and you get the same eloquent AI rehash of the website content over and over before getting ghosted completely. Wouldn’t be surprised if the machine has a blacklist of “annoying” customers, BTW.
Next to the flooding the market with new variants, some disappearing very quickly, for me it is repairability -one my original buying propositions- that remains elusive. My last two incredibly frustrating exchanges had to do with quality and repairability … in a first one, I tried to get some advice about the Tracker Forests ESC I got as a birthday present where the plastic (!) heelcups cracked open around the logo, bad news for a premium leather boot with little other wear snd tear, but the machine/system stopped responding after I said I could not produce the purchase ticket, leave alone my question was answered or my product feedback appreciated. When I posted the picture on Facebook, some immediate sweet voiced public comment with the promise of help, but absolute silence on all channels. Next, since the promise of repair/resoling in Belgium remains idle for so many years I inquired if they could consider having Belgians sending over pairs to neighbouring Netherlands, the reply was some AI generated boilerplate answer about consulting the website for availability of repair services in your country, I explained request again and then… oh surprise: silence.
This is how a company increases efficiency and loses promoters. Oh yes, ordering and returning still works.

Once the call was answered, Andy dealt with the query efficiently and superbly. He was friendly and very helpful, excellent customer service. Thank you!

Really disappointed by the inflexibility of the company’s delivery system! I purchased costly boots and realised straight away that the shipping address was wrong notified the company straight away! It appears that the customer support team are unable to contact the courier to change this and it is up to me even though they were informed promptly about the address change. I am now uncertain about the whereabouts and whether i will actually receive my boots?!
Very inflexible and disappointing which is ironic considering one of their USPs is how flexible their footwear is…shame the delivery and customer service systems can’t claim the same flexible standards!

Terrible Online Support

Ordered shoes, wanted to send them back because they did not fit. Payment option did not work, prompted me to use a different one, but no other payment options were offered. Contacted support, but was ghosted. Terrible Support and return process experience.

Great customer service. A bit slow but always fixing the problem to the benefit of the customer.

Would give 0 stars if possible.

Vivobarefoot’s customer service appears to have ceased functioning entirely.

I paid for goods that were never delivered. More than a month later, Vivobarefoot still had my money, I still had no order, and I had spent countless hours trying to resolve a problem that should never have become my responsibility.

Over the course of more than a month, I attempted to contact Vivobarefoot through four separate customer service channels. Only one responded. During those interactions, I was repeatedly told that Vivobarefoot could not contact its own courier regarding a parcel that had apparently been lost while in transit, and that I would need to resolve the issue myself.

That is an astonishing position for a retailer to take.

I did not pay the courier. I paid Vivobarefoot. The parcel went missing while under the control of the delivery company chosen by Vivobarefoot, yet Vivobarefoot did not arrange a replacement, did not provide a refund, did not contact the courier on my behalf, and did not take ownership of resolving the issue.

Instead, I spent over six hours on hold to the courier, visited multiple Post Office branches in person, exchanged numerous messages with customer service, and exhausted every avenue available to me as a customer.

The missing parcel is not the real issue. Parcels occasionally go missing. The real issue is that Vivobarefoot continued to retain payment for goods that had not been delivered while repeatedly directing me to solve the problem myself.

The situation became so unreasonable that I ultimately had to initiate a chargeback through my credit card provider in order to recover my money.

For a company charging premium prices, I expected premium customer service. Instead, after more than a month, I was left with no product, no refund, no replacement, and no meaningful assistance.

This experience has permanently destroyed my confidence in the brand. I will not purchase from Vivobarefoot again.

Thomas Wilding Customer Service Help
I would just like to say that Thomas’s helpful, friendly and professional responses to my difficulties with the ordering system were exemplary..
He replied promptly.. and helped me to get a pair of shoes ordered .
He also helped with my enquiries about recycling and ordering shoes for my husband..

The shoes arrived promptly and are fabulous.. try fit well and are well made ..
I am delighted with the customer service I received and with my new shoes ..

Sukaina helped me with an exchange issue. I bought a pair of shoes that where a but short and needed an exchange. It was not offered in my area but, with Sukaina's assistance, I was able to get an exchange completed with efficiency and kindness. Thank you for the help.

Yusra in customer service was excellent.

I just adore this brand, from the quality of the product to the excellent customer service. I had an issue with my latest purchase and Thomas Wilding called me within an hour of receiving my email. He sorted everything out with ease, and made me feel like quality customer service does still exist!!! Thank you Thomas, and thank you Vivo 🤩

Thanks to Yusra Yousef for her amazing customer service

I have been loving my new pair of Vivo shoes! At first the “extra room” felt different. Not uncomfortable, but I just wasn’t used to the feeling. Since wearing them multiple times now I have adjusted to the feeling and have really been enjoying how comfortable they are. I did walk over rocks with them and that was a bit intense, but doable. Feeling the different floor surface types actually feels really good!

I absolutely LOVE my Vivos! I have done several workouts in them and they are incredible for strength training and plyometrics. I particularly love them for unilateral exercises like lunges and Bulgarian split squats as I am able to feel my feet stabilize with every step or as I stand in place performing reps. In more cushioned shoes I am only able to feel stabilization at the ankles, but with my Vivos I have much more control, better balance and move more efficiently. I look forward to many more workouts in these!

I was introduced to my Vivo’s by a great friend of mine in the fitness business. I was sent a pair and shockingly enough when I received them I was a bit skeptical mainly because I had a double knee replacement a year and a half ago. I went 20 plus years only being able to wear a certain sneaker that didn’t hurt my knees. I wore the Vivo’s on my boat at first which was amazing because they gripped the deck so well. I then went to work which is our fitness center I. Town and tried them on the TRX! They were great. I have since used them for my every day workouts and they are so comfortable and natural and don’t cause me any discomfort whatsoever so ever. Thank you so much for these. I’m going to have to order a pair of the sandals next!! I’m also going toughest them to some of my clients! Thanks again Geri Ainbinder

I love Vivo shoes but trying to use their customer service channels is a terrible experience. I ordered some Tracker Ora sandals at 50% off in an archive sale. Ordered my usual size but when they arrived they were far too big. I would have loved to exchange them for a smaller size but exchanges aren't available in the UK, so I tried to contact customer services to ask if it was possible to reorder with the same discount. I found it impossible to speak to an actual human. The AI chatbot, after providing useless and generic returns information, said it had transferred my request to a customer service agent, but no one ever responded. When I tried to call the customer service number I got a message saying they were closed and to call back on Monday-Friday between 10am and 6pm. I was calling at 2pm on a Wednesday.

After reading reviews here from people who had asked to re-order discounted shoes in a different size at the same discount and were given a hard 'no', I have decided to give up on pursuing what would probably be a futile request and I am returning the sandals (for a non-refundable fee, of course). I have now ordered some sandals from another barefoot company.

This is the second time I've had to deal with Vivo customer services and I was similarly frustrated the first time. Judging by the reviews here, something is very wrong. If you have a straightforward question, why is it seemingly impossible to speak to an actual person who could deal with it immediately? I am now reluctant to order shoes from Vivo again, which is such a shame as I love the ones I already have. If I didn't like my existing Vivos this would be a 1-star review.

Great shoes, awesome customer service! Very responsive to a minor delivery issue with the delivery company. Friendly and swift resolution provided by Tom W. = very satisfied customer. Will be purchasing again for sure!

The shoes were (allegedly)delivered whilst I was out for the day & were left outside the house and are now presumed stolen. This happened on 9th May , i have not recieved a replacement or a refund , i am unable to contact via telephone & the online chat produces no action so I fear my £100 has been lost forever.
Disgraceful.