Vivobarefoot Reviews 

Terribile experience! I used to be a Vivo fan, purchased many shoes both in shop and on-line. This time I placed an order for a pair of leather Gobi II over 3 weeks ago and never received anything.
Tried to contact the customer service twice but got no reply whatsoever...really disappointed, if this isn't fixed my family and I will not buy a shoelace from this company anymore

EDIT: 3 stars: the customer service eventually replied and issued a full refund, no other options available. Honestly, I am still quite disappointed I couldn't purchase the shoes with the discount code I had entered (got it from a previous purchase)

Sent me a discount code via email that expired in 48 hours. I tried it immediately and it didn't work, so I tried to get in touch. Impossible to talk to a human and their AI chatbot is infuriatingly terrible. Like actually conterproductive in just making customers angry. A week later and the discount code is long since expired and they haven't even bothered to get back to me. Thanks, I will make an active decision to never buy one of your products. Less likely to buy now than before you sent me the discount code!

I’ve been a loyal Vivobarefoot customer for a while, but their recent handling of a promotion has been a total letdown. I placed a legitimate order during a flash sale, only to have it cancelled without a real explanation. When I contacted support, I was given a script about "internal security checks" and "system assessments."

It feels incredibly arbitrary—they lure you in with a promotion, then use "security" as a catch-all excuse to cancel orders once the sale is over. They refuse to honor the price or offer any replacement code for the inconvenience. For a company that markets itself on community and "impact," they treat individual customers like an inconvenience. I’m seriously reconsidering where I buy my footwear from now on.

Update: They cancelled my second order too: US003580082 & US003577127

Run from this company.

I’ve been a supporter of the barefoot movement for a long time, but Vivobarefoot’s recent "promotion" was a complete bait-and-switch. I placed two legitimate orders using a 50% flash code. Instead of fulfilling them, they cancelled my second order citing vague "internal security checks" that they refuse to explain.

When I reached out to support, I was told the system’s assessment was "not personal," yet they couldn't provide any criteria for why my order was flagged while others went through. It feels incredibly selective and discriminatory. They used a high-traffic promotion to lure customers in, only to hide behind a "Terms of Sale" clause to cancel orders once the promo ended. They refuse to honor the discount or provide a replacement code, essentially telling me I’m welcome to "shop at full price."

Absolutely terrible customer experience. If your "security system" is this broken, don't run a promotion you can't handle.

Hello I’ve returned my parcel back to this company they sent me email saying they’ve received it but haven’t refunded me they’re now telling me it hasn’t arrived to their warehouse very poor customer service too I’ll give a 0 star if possible

Only a small part of my order arrived but they have taken full payment.
Live chat support is abysmal and they can’t seem to answer why they have taken £270 without delivering the shoes or even knowing where they are!
I have spent over 3 hours today trying to sort this but to no avail. I have now emailed the CEO and am waiting for a response

Zero star must be given but option one. Absolutely useless costumer service, delivery company also same opinion. Can't track the order ,over 3 weeks no any items arrive, costumer service zero response but collecting euros from order that fast enough!Shame of you vivobarefoot, I canceled my order after 3 weeks waiting your answer so I ordered from Vibram barefoot shoes!You lost lots buyer with this marketing strategy..chance your management and ceo!!!Absolutely disappointed!!!The price also not comparable with the quality of the shoe.Hard to keep clean not expecting this poor quality for this price. Vibram is quality so I back to Vibram what I use long time ago...Don't waste your money for Vivobarefoot...
Update:contacted after the trustpilot review refunded.

Delayed Delivery, very difficult for exchange or refund

The shoes fell apart the second time they were worn, with a 1” split in the sole along a section where the rubber changes, clearly indicating a manufacturing defect.

I contacted Vivobarefoot, but they dismissed the issue and offered only a 30% discount voucher, which is not an appropriate resolution for faulty goods.

Under UK consumer law, products must be durable and fit for purpose, these are neither.

Very disappointing experience. Poor product quality matched by poor customer service. I would not recommend this company.

Update - they said they’d reached out to me but that was a lie.

Used their virtual sizing tool to measure my foot. Ordered the recommended size though it was a size down from my usual size. Disappointed to find they are too small. I now have to pay to return them. I’ve emailed 3 days ago. So far only received an automated response. Today I’ve tried to call their UK customer service number - have been waiting for over half an hour for someone to pick up. I’m now giving up and leaving this review. First experience of a company I wanted to like. Seriously disappointed.

This year the purchases come with a lot of delays. I returned some shoes and got the refund notification email by beginnings of April but I haven’t received the refund in my account yet! My order is EU000793328, I have contacted several times costumer service but no response. I want an immediate refund.

Cannot get in contact with a human being and the AI responses are useless. I have misplace my email with order number and Global E reference number to make a return. I placed two separate orders because my first order didn’t fit - which was strange because it was the exact model and shoe size of a previous pair I wanted to replace as I loved them and they finally worn out. They didn’t fit at all. So I ordered a size smaller and am happy with the second pair. Trouble is I can’t return my first pair to get a refund because the portal isn’t working, the QR code given for my return isn’t working at the the drop location, and I can’t get anyone to speak to me to get an emailed return label to start the process for my refund. So basically I bought 2 pairs of identical shoes where only one pair fits and is wanted. Very frustrated customer. Sadly I am looking for a new barefoot shoe for future purposes.

I am deeply disappointed with Vivobarefoot’s handling of my recent orders. I placed two orders using the VIVO50 code, which was accepted by their system at checkout. Both orders were subsequently cancelled.While I understand technical errors happen, the response from customer service (specifically Aziza and Tom Watsham) has been dismissive and inconsistent. I have documented evidence from the community showing that Vivobarefoot has chosen to honour multiple orders for some customers while cancelling others for doing the exact same thing. This arbitrary "picking and choosing" of which customers to support is unfair and lacks transparency.Furthermore, the claim that terms were "clearly stated" is misleading, as no usage limits were visible or enforced during the checkout process. For a brand that prides itself on "B-Corp" ethical standards and transparency, this experience has been anything but.I was excited to be a long-term customer, but due to this un ethical and inconsistent treatment, I will be taking my business to competitors like Xero Shoes or Bedrock instead. I’ve requested a simple gesture of goodwill to honour the discount, but have been met with scripted walls.Avoid if you value consistent customer service.

UPDATE: Vivo's reply is misleading. Their detailed explanation was a scripted email claiming a single use rule that was never displayed at checkout and is being applied inconsistently. I have provided evidence of others having multiple orders honoured, which they have ignored. This isn't about expectations it's about fair and transparent trading. Still no resolution.

Sukaina was very helpful in cancelling my order and issuing a refund. Pleasant experience.

Please avoid
I love Vivo shoes I wear nothing else but Vivo shoes please avoid these sandals because it really hurts your 3rd, 4th and 5th toe because the way it has been manufactured the bump on the edges rubs all the time I only wear them for about 30 minutes and my little toes were in pain for few days i.return them next day I try to explain why I return them but the manager in covent garden didn't even wanted to know about it she just issued the refund shame really I hope Vivo products don't start going down the hill

Ai customer service bot that doesn't understand questions, should be deleted. Ordered on May 1st order still processing, no mention of delays when ordering. Honestly infuriating, it's 2026 all products should ship the same day.

The leather boots that I purchased less than 2 years ago have split on the back panel. I really expect leather boots to last much longer than this and the customer service was completely unhelpful and very slow to reply

As a mom I would stay away from Vivo for your kids. These shoes are not safe and good quality. I thought when I spent $100 for Vivo shoes my daughter will have something nice and durable to wear. It’s a gimmick - a key component of the shoe is such a low quality - a Velcro zipper that keeps the shoe on stopped working after few wearing. I’ve had shoes from different brands for the same price and my daughter would wear so much and the velcro is still excellent compared to Vivo. When I compared it I can see how Vivo velcro is much cheaper compare to a different brand I have. This is not good for kids if the shoe can’t stay on! Now this makes sense to me why my daughter kept falling more when wearing these shoes. I’ve send emails with videos and pictures. At first I had a response and now they ignore my emails.

*This issue has been resolved and I am very happy with how Vivobarefoot dealt with me and the issue.

My order was estimated to be delivered on April 27, but has not arrived and tracking shows that the shipping info hasn't been updated since April 23.

I have contacted the company (Vivobarefoot customer services) twice - two days ago and this morning - but have received no reply.

I paid extra for the fast delivery, on top of an already pretty expensive pair of boots. The money has been deducted from my account and I have no idea where the item is. They were a present for a birthday that has come and gone.

I am really disappointed with the service - or lack of - since I have tried to figure out where the item is.

Resorting to this in an attempt to get some assistance.

Brought a pair of tracker boots, got used to them, love them but have a problem at present with the soles detaching from the leather. Tried calling, whatsapping, , messaging and emailing them but all I got was AI and isn’t being solved. Very disappointing as there’s aren’t cheap - great product appalling customer service - real shame