Vizion Network Ltd Reviews 

1,708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles looked brand new or even better than before the damage occurred. Many highlight the exceptional service and professionalism of the staff, who are described as friendly, helpful, and supportive throughout the process. People also appreciate the clear and regular communication, with updates provided at every stage, making the overall experience seamless and reassuring. The efficiency and speed of the repair work are frequently mentioned, with many cars returned ahead of schedule and in pristine condition, often including complimentary valeting or convenient collection and delivery services. However, some customers also noted issues with the quality of repairs, citing unaddressed defects and substandard work. A few other people also felt that communication was sometimes lacking, experiencing unclear information or a lack of transparency regarding assessment reports and repair progress.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the repair work as first-class and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizio... See more

Rated 5 out of 5 stars

Car in for repair with Alton Cars a repair centre used through Vizion Network LTD, repair took a little longer than initially thought but worth the wait. Repair is faultless and car was valeted prior... See more

Rated 5 out of 5 stars

Projex1 Accident Repair Ltd did a superb job on my Hyundai which had been badly damaged after being hit by a lorry. After doing all the repair work I collected it to find they had also completely val... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry. So, whatever the requirement, the Vizion Network of repairers are able to offer reliable award winning repair solutions and the highest levels of service which has made Vizion Repair Centres synonymous with excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,708)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

Accident repair

After my accident my car was took to Mitchell Inglis as per the Vision network ltd. The staff were really professional and helpful. Lynne kept me up to speed via several text messages and Allan in the workshop called and gave updates as well. The repairs were first class and the staff were really easy to deal with. Totally recommend.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect service

My vehicle was picked up to get repaired the repairer sent me updates on my vehicle and when it was finished it was delivered back to my address fully repaired and clean all the staff I spoke to where excellent and respectful very happy

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Staff really friendly and professional. work completed in the required time . Worked to a high standard. . Staff went above and beyond ,as I was in hospital while they were doing the work they delivered the car home for me. .

April 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend this company

The experience was amazing I couldn’t be happier with the service I received from the team. From start to finish was a very high standard. I would definitely use this company again, and I would highly recommend anyone who requires work on their vehicle to use this company.

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

The whole experience was great .

The whole experience was great .
The office staff kept me informed as to each stage of repair - and supplied a courtesy car which was delivered to my door . They were very patient and understanding with me , when I had to delay the start of repair. Wholly recommended .

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

My repair

The company is great, they catered to my needs and worked around my deadlines. Quick repair and very well done. 100% recommend.

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

I was kept well informed with what was…

I was kept well informed with what was happening at every point of the process. A hire car was provided very quickly, the hire company even supplied an electric car similar to my own. Vizion Network made an incident much more bearable with their curtsy and speed in which they sorted things out.23/3/26

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish i was amazed by…

From start to finish i was amazed by the straightforward interaction between insurance company,repair company and myself. All clear communication between messages was clear and precise. All new to me the way it was managed but work exceptionally well. Convenient drop off and service when dropping off was polite and staff were there to accept my car. No waiting around. The ability and update on the repair through the app meant i didnt have to be phoning to check. I was offered a drop off once repaired and again could not fault the politeness and friendliness of the staff. I was asked to check vehicle, confirm i was happy and then signed. All in all impressed by the whole experience and would totally recommend the service here. Thank you for making ot simple,straightforward and hassle free.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Kept in touch with me with updates. Repairs done in quick time and car returned clean and ready to go.
Thank you. Happy customer

April 8, 2026
Unprompted review

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