Vizion Network Ltd Reviews 

1,708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles looked brand new or even better than before the damage occurred. Many highlight the exceptional service and professionalism of the staff, who are described as friendly, helpful, and supportive throughout the process. People also appreciate the clear and regular communication, with updates provided at every stage, making the overall experience seamless and reassuring. The efficiency and speed of the repair work are frequently mentioned, with many cars returned ahead of schedule and in pristine condition, often including complimentary valeting or convenient collection and delivery services. However, some customers also noted issues with the quality of repairs, citing unaddressed defects and substandard work. A few other people also felt that communication was sometimes lacking, experiencing unclear information or a lack of transparency regarding assessment reports and repair progress.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the repair work as first-class and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizio... See more

Rated 5 out of 5 stars

Car in for repair with Alton Cars a repair centre used through Vizion Network LTD, repair took a little longer than initially thought but worth the wait. Repair is faultless and car was valeted prior... See more

Rated 5 out of 5 stars

Projex1 Accident Repair Ltd did a superb job on my Hyundai which had been badly damaged after being hit by a lorry. After doing all the repair work I collected it to find they had also completely val... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry. So, whatever the requirement, the Vizion Network of repairers are able to offer reliable award winning repair solutions and the highest levels of service which has made Vizion Repair Centres synonymous with excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,708)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, I was regularly updated throughout my cars repair via email. Wonderful job and my car was valeted too which was an unexpected lovely surprise. Would thoroughly recommend. Thank you.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Quality and great customer experience

Repair ran smoothly and efficiently, thanks to the Vizion team. They kept me informed of every step since the car arrived at their repair centre, repaired the car to the highest standard, then delivered it back to my home address at my convenience.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

I was honestly dreading having to put a…

I was honestly dreading having to put a claim into insurance company as I’ve never had too. But the whole experience from insurance company to repair was fantastic the repair was amazing and the company couldn’t be more helpful I work for NHS so need my car the repair was fantastic and quick and they communicated with me the whole way throughout the the repair process

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Impeccable

Impeccable service from start to finish. This was my first time using them, and I couldn’t be more impressed. my car was returned looking and feeling like new. Professional, efficient, and clearly take pride in their work.

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Vizion made things very easy.

Vizion made things very easy for me to get my car repaired. From getting the car booked in right through to picking it up after repair. First class! The work from DF Crash Repairs was also first class!

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Vehicle repair

Although the parts for my vehicle repair took a while to arrive , I was regularly informed of the progress.
When the repairs were completed the car was just like it came out of the showroom….brilliant!!!!!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

AXA insurance referred me to vizion…

AXA insurance referred me to vizion repairers very quick after the accident. Could not fault the service given during the repair. Informed regularly during and with a followup check of car. Credit to all your staff, car was returned to me as brand new. Thankyou millions.

April 27, 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal work

I haven't used Vizion before, but I had a feeling and I experienced the most brilliant repair ever!
The staff were fabulous, repair was so quick, superb communication and the service was unparalleled.
I highly appreciate and recommend this business.

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

My repair went smoothly

My repair went smoothly, the work was done quickly and efficiently. The staff were friendly and explained what had been done to my car. I highly recommend them. Thank you

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Professional service

I felt reassured that Vizion Network were handling my car repair professionally, and that the appointed garage was one I could trust.
My car was returned looking as good as new.
Many thanks.

April 14, 2026
Unprompted review

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