Vizion Network Ltd Reviews 

Very friendly but also professional. Kept me up to date with the repair work and returned the vehicle exactly on time. Easy to contact and very reliable. Would recommend them if ever asked.

Yes the repairs where done to a vey high standard and the kept me updated on the job that was done i am very pleased with the work

Great customer service.

From start to finish the communication and support was first class. The repair was done to an excellent standard. I was particularly impressed that a minor issue was quickly rectified. Thank you

"Fantastic service from start to finish! The repair was top-quality and my car feels brand new. The customer service team was professional, helpful, and kept me updated throughout. Highly recommend!"

all well organised and sorted to my satisfaction

I had the pleasure of dealing with Liza whome assisted me in getting my financial settlement from my insurer. She was good to her word throughout returning calls very prompt e mail responses & precuse leat advice updates. I was full if faith in her representation of me & she did not disappoint. I'm certain the payout was much swifter with her involvement. No percs as in commission, just someone functioning from a good place in their heart which is a rare thing in some sogkplaces. Thankyou Liza much appreciated 🙏

The repair took 2 months, which I consider an unreasonable time. The repairer (Stoneacre) notified the insurer (AXA) that the repair was complete before it had been checked by me. As a result, my replacement vehicle hire was terminated, even though I then had to reject the repair twice due to poor quality. Overall an unprofessional and overly-complicated process involving AXA, Vizion, Stoneacre and Enterprise. Vizion added nothing to this and I would recommend avoiding AXA, Vizion and Stoneacre.

Interior in my car has been damaged which had nothing to do with the repair of my car not impressed… I have no time to waste and chase it up. No one ever got back to me from the company so I too much time consuming all I know is that I’ll never recommend them to anyone?

Efficient friendly with good communication

Excellent service. Very quick sorting everything out. A great experience from start to finish. Thank you.

Excellent customer service on phone and in person.

I must say that I was very impressed by Vizion Network in how they handled the sourcing of repairers in my area and the excellent communication during the repair and also Campailla's of Llanelli who carried out the repairs;Im very grateful to both companies and also Hastings who arranged the transfer of my car from France.

Excellent customer service and top quality repairs from Advantage Valley Ltd, I would highly recommend to anyone who needed bodywork and repairs. This was through Vizion Network who have provided amazing customer service and kept me updated throughout.

It is so reassuring to meet staff who ring when they say they are going to and answer the phone with courtesy and explain what’s happening .
They handled the repair of my car and the replacement whilst it was repaired seamlessly
I can’t recommend them highly enough .

From initial contact after a no fault accident, to return of my vehicle, communications via text and email has been excellent. Repairs seem to look good. The only issue has been in the delay of parts being received to finish the repairs earlier. This is by no means a reflection on the repairer.

Following a minor collision I arranged a repair through my insurer. Initially very easy and straightforward.

They arranged repairs via Vizion. It took several months for a courtesy car to be available, and for the repairs to take place.

When the courtesy car arrived (later than advised) they did not carry out any checks, record mileage, petrol consumption, record damage, take photos - nothing.

Upon ignition it became apparent this car was riddled with faults. Numerous warning and hazzard lights lit up the dashboard. This included an image of two cars crashing. I messaged the garage with a photo of the dashboard who said the vehicle was safe to drive. They did this without checking the vehicle.

The customer service manager at Vizion network told me directly (several times) that they do not check that garages within their network are undertaking and meeting safety standards for their courtesy vehicles, he also said they do not have a policy in place for safety checks. He said they rely on the garages sorting themselves out. He also said he could ask the local area manager to have a word with them, but they have no power over the garages in their network.

I was supplied with a courtesy car by a preferred repairer who supplied a car and did not undertake safety checks on handover. The car dashboard showed numerous faults on ignition. The repairer then said the car was safe to drive without undertaking any site diagnostic checks.

They said the garage were not being forthcoming with information regarding safety checks, and could not provide evidence any checks had been undertaken. They said they had no power to do anything to the garage, and the garage’s policy was not to do safety checks. So they did not consider they had done anything wrong.

The garage told Vizion that the car had a fault with the cruise control and was waiting for repair. My insurers confirmed this was not the cause of the warning faults, but confirms my fears they were aware that the car was faulty on delivery.

Terrible experience - and extremely worrying and dangerous safety standards.

Excellent all around. Quick efficient service from all staff members. I am very pleased with the repair to my car. Thank you

Highly professional and great communicators. In a modern world of what can be frequent poor service, this place stands out as a light.

Provided also an immaculate courtesy car that I felt I had to wash before giving it back 😎

Service and communication were excellent. Received phone or text updates every 2 days. Courtesy car was excellent and arrived within a few days of my accident. Repair is perfect couldn’t fault the team!