Vizion Network Ltd Reviews 

1,707
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles looked brand new or even better than before the damage occurred. Many highlight the exceptional service and professionalism of the staff, who are described as friendly, helpful, and supportive throughout the process. People also appreciate the clear and regular communication, with updates provided at every stage, making the overall experience seamless and reassuring. The efficiency and speed of the repair work are frequently mentioned, with many cars returned ahead of schedule and in pristine condition, often including complimentary valeting or convenient collection and delivery services. However, some customers also noted issues with the quality of repairs, citing unaddressed defects and substandard work. A few other people also felt that communication was sometimes lacking, experiencing unclear information or a lack of transparency regarding assessment reports and repair progress.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the repair work as first-class and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizio... See more

Rated 5 out of 5 stars

Car in for repair with Alton Cars a repair centre used through Vizion Network LTD, repair took a little longer than initially thought but worth the wait. Repair is faultless and car was valeted prior... See more

Rated 5 out of 5 stars

Projex1 Accident Repair Ltd did a superb job on my Hyundai which had been badly damaged after being hit by a lorry. After doing all the repair work I collected it to find they had also completely val... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry. So, whatever the requirement, the Vizion Network of repairers are able to offer reliable award winning repair solutions and the highest levels of service which has made Vizion Repair Centres synonymous with excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,707)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Steve Mellor company are way way ahead of the competition!

Steve Mellor company are extraordinarily efficient and competent at every level of their organisation. You will probably speak directly to Steve at some point who speaks straight and to the point about the repair process. He told me exactly what was needed to repair my pickup and at every stage of the repair I knew what was happening. His team are efficient and reliable at everything they do and you'll be left astonished at their ability to get the job done. It doesn't surprise me at all that they are a dedicated repair team for NFU mutual insurance because these two organisations work so well together
If you want stress free motoring insurance these two teams are just streaks ahead of the competition. In fact there is no competition at all, in my opinion. Thank you to everyone in both organisations who dealt with me.

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

A positive experience

Good communication and mostly pleasant staff and technicians. After the assessment, I felt at ease and confident that a good job would be done.
I'm very pleased with the result and there is no evidence of any damage that was sustained.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Back side on the landrover had been smashed

Back side on the landrover had been smashed. They gave me a lovely curtesy car while it was being repaired
They gave me a timescale of when the vehicle would be returned which was spot on. They did a grand job. I would definitely recommend this company.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

A quick repair over Xmas

My car was hit before Xmas (damage to 4 panels on one side) and I picked it up today - less than 4 weeks later.
Easy to upload photos etc. and the repairer itself was great, good communication and quality work.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job!!

A nice welcome when dropping off my car to be repaired.
On collection I was delighted with the repair and how my car had been returned in pristine condition.
The lady who handed the car over to me was veryy polite and helpful.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

A big Thank You

A big Thank you to Pentagon for a quick & efficient repair to my car after someone kindly ran into me it looks brand new, amazing.
The staff are really friendly and helpful with complimentary drinks while you wait.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Follow your car's repair progress.…

There is a repair hub where you can follow the progress of your repair. The estimated completion date was only one day out so very pleased with the time it took.
Also pleased to get my car back looking as good as new x
Thanks to the staff at VW Panels x

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

Vizion Network and Tressler Coachworks, Uckfield

Vizion Network and Tressler Coachworks, Uckfield – 10/10 and 5★.

I would like to thank Andy, Vicky and their team at Tressler Coachworks for their efficient, friendly and professional service. Their clear commitment to customer satisfaction was evident throughout - their communications and overall service was exceptional. I would have no hesitation in recommending Tressler Coachworks and will be using their services again in the future. Many thanks, Simon, East Sussex. December 2025.

December 4, 2025
Unprompted review

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