Vizion Network Ltd Reviews 

1,708
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of repairs, often noting that their vehicles looked brand new or even better than before the damage occurred. Many highlight the exceptional service and professionalism of the staff, who are described as friendly, helpful, and supportive throughout the process. People also appreciate the clear and regular communication, with updates provided at every stage, making the overall experience seamless and reassuring. The efficiency and speed of the repair work are frequently mentioned, with many cars returned ahead of schedule and in pristine condition, often including complimentary valeting or convenient collection and delivery services. However, some customers also noted issues with the quality of repairs, citing unaddressed defects and substandard work. A few other people also felt that communication was sometimes lacking, experiencing unclear information or a lack of transparency regarding assessment reports and repair progress.

What people talk about most

Service

Clients share positive opinions on service, with many reviewers highlighting excellent communication and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Quality

Consumers find quality to be positive, with many reviewers describing the repair work as first-class and... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness, efficiency,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing it as amazing, wonderful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise enough, the HB repairers in Ellesmere Port. They were always helpful answering all my queries. In 40 years of driving I'd never had an accident so found everything confusing but Vizio... See more

Rated 5 out of 5 stars

Car in for repair with Alton Cars a repair centre used through Vizion Network LTD, repair took a little longer than initially thought but worth the wait. Repair is faultless and car was valeted prior... See more

Rated 5 out of 5 stars

Projex1 Accident Repair Ltd did a superb job on my Hyundai which had been badly damaged after being hit by a lorry. After doing all the repair work I collected it to find they had also completely val... See more


Company details

  1. Car Repair and Maintenance

Written by the company

Vizion is the UK's largest repair network. Founded in 2009, it has been at the forefront of driving positive change across the industry. So, whatever the requirement, the Vizion Network of repairers are able to offer reliable award winning repair solutions and the highest levels of service which has made Vizion Repair Centres synonymous with excellence.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,708)

255 reviews in the last 12 months

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Rated 5 out of 5 stars

Just received my car back from Steer…

Just received my car back from Steer Newcastle East following a road accident.
The bodywork carried out to get me back on the road is of the highest quality, every part of the damaged areas have come up like new, I found the assessment and repair process very professional and I was kept fully informed of the progress right through to completion.
Would definitely recommend this company without hesitation.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service, communication was excellent all the way from start to finish.
Had my car repaired after a hit and run, in total took just over 2 weeks, supplied a courtesy car and organised everything for me.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

A job really well done by all concerned.

The process of booking in and sending visual information about the damage was well organised. The loan car was of good quality and the repair was completed sooner than expected. Staff were all very helpful and easy to get on with. In all, a very positive experience.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

A hassle free repair experience.

A hassle free repair experience.
From start to finish the process was great.
Great communication at all stages from quote to completion.
The staff at Evolve ARC Coventry were friendly and helpful with my repair carried out to great standards in good time.
Thank You

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Friendly staff, Great communications and quality repairs. Made what could have been a stressful time easy to deal with.

December 5, 2025
Unprompted review
Rated 1 out of 5 stars

I had my car repair through Vizion…

I had my car repair through Vizion after being hit by a 38 tonnes lorry and the repairs are the worse i have seen.
A independent assessor has been out about four weeks ago and said it was a poor repair and the tyre that was hit by the lorry hadn`t been changed and
as up to now there hasn`t been any offer of rectification work.
I also reported this to my insurance company Axa 14 weeks ago all in all appalling service
I wouldn`t used this company again.

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great company to use

This company was fantastic, they collected my car for repair, gave me the use of a curtsey car, gave me up to date information by email the state of repair every day. Repaired my vehicle in record time, even gave my car a valet inside and out. Extremely courteous staff.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Repairs service

I was very impressed with the whole process from start to finish and collecting my car after the repairs.
The whole process was efficient, quick and seamless and I dealt with friendly and courteous staff throughout.
I’m also happy to know there is a lifetime guarantee on the repairs carried out.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

Four Weeks, No Repair — Just Excuses

Vizion Network and Activate Accident Repair (Tunbridge Wells) have had my car since 29 October. Four weeks later, not a single repair has been done. Every call brings the same excuse — “waiting for authorisation” — with no progress, no accountability, just empty apologies. This is incompetence at its worst. Avoid them if you value your time and sanity.

October 29, 2025
Unprompted review
Vizion Network Ltd logo

Reply from Vizion Network Ltd

Hi Grant, Our goal is to make the accident repair process clear, simple and fully supported, so your feedback is genuinely important to us. We appreciate you giving us the opportunity to investigate and resolve this. Please could you provide us with some information about your repair using the form on this link https://vizionnetwork.co.uk/contact/problem

Rated 5 out of 5 stars

Excellent work/service from start to…

Excellent work/service from start to finish. Regular updates on repair progress and accommodated my needs ref return of car. Cannot recommend enough this service. Thank you to ALL involved, you went above and beyond expectations!

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

VERY VERY PLEASE WITH THE WORK THAT WAS…

VERY VERY PLEASE WITH THE WORK THAT WAS CARRIED OUT FANTASTIC THEY DID ASBOULULTY. BILLIANT ... SO HAPPY WITH EVERTHING AND WHAT A FANTASTIC INSURANCE COMPANY HASTING ARE WELL DONE TO YOU ALL GREAT STUFFED...ANGELA PILGRIM....THANK YOU SO MUCH....

November 21, 2025
Unprompted review

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