vMobility Group Reviews 162

Fantastic company , easy to deal with and very professional service

John Restall provided a great service

I cant comment on their actual insurance policies, but getting a hire car from these guys after my own car was nicked was a pleasure. Tom and his manager Muhammed Thahir were incredibly understanding and flexible given my specific, and quite difficult circumstances. I was away from home, stuck, and was in a right pickle. Tom even went so far as sprinting across a car park to speak to his manager, Muhammed to find a solution to the obstructions, Europcar were endlessly putting up in releasing a vehicle, and could barely speak he was so out of breath when he got back to the phone, the mad lad 😂. What a legend. Thanks. Hope the bosses ar vMobility look after them both. They give a sh!t. Its appreciated and irrespective of the outcome, I'd have recommended vMobility to people.

Dear Georgia shanahan i just whan to say thank you for all experience your service was helpful and thank you again for making me feel welcome

Darren lewis was thorugh with delivery. Went round and highlighted allscratches and marks on car and answered all questions.

Received the car from Jeff. He kept me updated when he will be arriving. Was so polite professional and expplained what was to be done and all the information I needed in a very well explained way. He went above and beyond in making sure that our car was delivered safely. Thank you Jeff.

Amazing service ! The whole process was amazing the team were friendly the delivery was prompt and good quality car, would absolutely recommend this business.

Great service from Jeff, showed me everything I needed to know, very professional.

Good communication both before and on the day of delivery. Jeff was friendly & very informative on how the company operate & what to do for off hire

Fabulous car , clean well maintained. Highly recommended

Great company to work with. Car was spotless and service seamless.
Would use again

The car we hired was perfect for our needs and incredible clean . I wouldn’t hesitate to use again and would recommend to friends and family.
Fantastic service

Darren was great explain everything, showed me round the van with a smile aswell👍

If I could leave more than 5 stars I most definitely would!, Jeff was super polite, kind and very professional. As Jeff was talking me through everything he made sure any questions I had were answered and that I was fully aware of what happens next

Jeff thank you very much for a positive and pleasant experience& have a safe journey home

Lauren

Jeff was brilliant. He was so polite and friendly. The handover was so smooth and such a pleasant experience.

My experience with vmobility is excellent. Mr Jeff Joseph dropped me a very high quality, thoroughly neat and clean car today. He is very polite and kind person.He Showed me the car all around, fully explained its functioning and how much fuel it got. My exprience was great andcompletely stress free. Thank you so much Mr Jeff anf V Mobility.

Jeff was great - really helped us get familiar with the courtesy car.

Really quick and easy process and Ben Stephens was friendly and professional

V mobility review

Based on my personal experience working with this company, I would strongly encourage customers to be very cautious before using their services.

In my experience, a £1 booking fee is taken which is non-refundable, and customers may be charged for fuel shortages or vehicle damage that they may dispute. Card details are stored and payments can be processed automatically, which can result in customers needing to raise disputes.

I found there to be no clear or effective complaints process, and call backs promised by management were often not received. Customers may be asked to wait in for vehicle delivery within a set time slot, but delays or missed deliveries can occur without clear communication. In some cases, vehicles provided appeared to be of a lower class than the customer’s own vehicle while higher rates were still applied.

From what I observed, vehicles could be collected with limited notice, and customers may feel pressured regarding collection arrangements. I would strongly recommend reading the terms and conditions very carefully before signing, particularly regarding the excess, which may range between £750–£1500 rather than a fixed amount.

If an accident occurs in a replacement vehicle, the process to recover the vehicle and arrange a replacement may be slow and stressful based on my experience.

The company appears to operate through third-party arrangements. Customers should confirm directly with their insurance provider that this company has been instructed before agreeing to use them.

This is my personal experience and opinion. I would advise others to fully research and consider alternative providers before proceeding.