Recently participated in a study and it was a success The recruiters were so nice and they kept calling me to make sure I’m set for the meeting My incentives were paid in the date that was given
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with very late payment but eventually resolved. The research was interesting and well organised.
Company replied
The research was interesting, so thank you for onboarding me. The whole process, from applying to taking part was really simple, and the Vocal Views team guided me through every stage with ease. Thank... See more
Company replied
These are people who know what they're doing. Always considerate and inclusive, they take the time to let an applicant know if they have been or have NOT been successful. The projects are many and v... See more
Company replied
Company details
Written by the company
Vocal Views provides an innovative platform where you can sign up and get involved in paid market research studies. It gives out registered members the opportunity to tell companies large and small how they feel about their products and services.
Contact info
Unit 51 Chocolate Studios, 7 Shepherdess Place, N1 7LJ, London, United Kingdom
- 0208 004 8099
- hello@vocalviews.com
- vocalviews.com
3.7
Average
854 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 53% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The taste of the drinks and how…
The taste of the drinks and how efficient this company were in proving the drinks on time
September 4, 2024
Unprompted review
Reply from Vocal Views
We are glad you enjoyed the project and received everything in a timely manor. Team VV
Great company and always professional!
September 24, 2024
Unprompted review
Reply from Vocal Views
Thank you for leaving us a review, we look forward to seeing you on a project in the future. Team Vocal Views :)
Recently completed a project for Vocal…
Recently completed a project for Vocal Views sampling some drinks. Communication was good and they were efficient when it was allocated to me. It was interesting, engaging and the tasks were easy to complete via an app. Payment details then requested and just pending my payment now. I'd use them again and recommend trying them.
September 25, 2024
Unprompted review
Reply from Vocal Views
Thank you for leaving us a review Scott, we are pleased you enjoyed the nutritional drinks project. Have a great day Team Vocal Views :)
My experience with vocalviews research…
My experience with vocalviews research was brilliant very efficient I enjoyed the research with them
August 26, 2024
Unprompted review
Reply from Vocal Views
We are so pleased you enjoyed the research you took part in, we hope to see you on a project in the future. Thank you for leaving us a brilliant review, Vocal Views :)
Recently took part in a nutritional…
Recently took part in a nutritional drinks, Reseach, and I found it to be really interesting and I enjoyed giving my feedback, products were sent promptly and well packaged, the questionnaires were straightforward and not lengthy, had a little trouble sighing in on the app which was quickly resolved by the helpful staff, incentivise was paid out really quick thanks vocal views was a pleasure
September 17, 2024
Unprompted review
Reply from Vocal Views
Hello Lesley, We are so pleased you enjoyed the nutritional drinks study. We always do our best to be as responsive as possible, we are a small team and they work very hard so they will appreciate your feedback. We look forward to having you on projects in the future. Thank you team Vocal Views.
Exciting projects
I have always been offered exciting research projects by this company. I found the staff to be polite, helpful and they keep in touch via email/phone.
They promptly respond to any query that I might have in relation to upcoming projects or ongoing projects.
Payment was made at the promised time.
August 1, 2024
Unprompted review
Reply from Vocal Views
Hello, Thank you for taking the time to leave us a fantastic review, It is great to hear how you have found taking part. Have a great day Team Vocal Views.
Good reputable market research company to work for .
Vocal views are an amazing company to work for . They are friendly , engaging and never have had any issues with them in terms of payment etc . I have worked with them on numerous occasions .
September 25, 2024
Unprompted review
Reply from Vocal Views
Hello Caroline, We are so pleased to hear you have enjoyed working on projects with us. We always try out best to get our respondents paid early when we can :) Have a great day Team Vocal Views.
Didn’t get paid as the client decided…
Didn’t get paid as the client decided not to pay me as my answers didn’t match my screening apparently . My original date was June and then took place in sept . I had so many calls in between I actually lost the plot . Pretty surprised as they continued the call for the full time and wanted To know my thoughts and opinions . The call wasn’t ended . Vocal views didn’t reply to my email . I wish I had read the reviews pre applying as there is a lot of negatives .
September 1, 2024
Unprompted review
Reply from Vocal Views
Hello Leanne, Sorry to hear about the difficulties you have encountered. Unfortunately under the circumstances it appears you weren't completely truthful on your screener, this became clear in the interview. It is the clients decision that you were no longer eligible to take part. We provided multiple calls to you prior to the focus group, which we do with all of our respondents to check the answers you provided were correct. Unfortunately this is out of our hands now. Thank you Team Vocal Views.
Meant to make a payment within 21 days…
Meant to make a payment within 21 days and emails and phone calls ignored. Now looking in a small claims court.
August 6, 2024
Unprompted review
Reply from Vocal Views
Hi there Jamie, Sorry to hear you feel like your calls and emails have been ignored. I have just been through our support system and cant find any requests matching your name. If you fill out the form on here I have requested I can have a look into this for you or feel free to pop a message over on our support system and someone will respond to you. Pease bare in mind that payment is within 21 days of the projects completion and not your individual completion date. Thank you Team Vocal Views.
Vocal views are most definitely one of…
Vocal views are most definitely one of the best market research companies, if not the best, with very interesting, fun, engaging research projects which truly values and respects peoples opinions.
To be incentivised is a wonderful extra for such a privilege to air one’s opinions in a fun environment.
They are friendly, transparent and in my experience I have never ever
had issue with payments.
People need to be patient as to when projects officially end and respect the 21 day period (normally sooner) for payment as Rome was not built in a day and they Always pay, so please ignore any negative review.
Thanking you kindly Vocal Views
August 1, 2024
Unprompted review
Reply from Vocal Views
Hello Jessica. Thank you for taking the time to leave us such a wonderful review! we are pleased you have enjoyed your experience with us, we hope to see you on more projects in the future. Thank you team Vocal Views.
Don't do anything for this company all…
Don't do anything for this company all these reviews are fake and they will not pay you. Even when you have proof they you done the job. Awful company stay well clear of them there are plenty of others who will pay you
June 1, 2024
Unprompted review
Reply from Vocal Views
Hello Tia, Sorry to hear you feel this way. We can assure you we do make payment and all of our reviews are real. If you would like to send over some more details I can have a look into this for you. Thank you Team Vocal Views.
Payment doesn't come on time.
Focus group was poorly ran with lots of unnecessary wait time, which was not paid any additional sum.
Payment was not received on the quoted date. An email was sent with another date. The payment was not received on this date, instead I was asked for payment details 1 day before. One working week later and payment has still not been paid.
One of the candidates in the focus group said that they'd be a nightmare paying - I guess they were right...!
June 7, 2024
Unprompted review
Reply from Vocal Views
Hello Katy, Sorry to hear you feel you had a bad experience at one of our focus groups, usually our participants leave very happy so this is the first time we have had this review. I will make sure I have a look into this for you. As you can imagine sometimes delays are completely out of our hands due to things out of our control like traffic or the weather. I can see that payment has been made now and I can only apologise for the delay on this. If you feel like you would like to discuss this any further with our team then do not hesitate to get in contact. Thank you Team Vocal Views.
Rude in email and not paying for…
Rude in email and not paying for surveys. Check all the 1 star reviews they are all complains about not getting paid.
Police should investigate.
May 21, 2024
Unprompted review
Reply from Vocal Views
Hello, sorry to hear you feel you had a bad experience. I cant locate your name on any of our projects? I also cant find any emails between you and our team, could you let us know the details of the survey you took part in please? I can assure you we always pay respondents for correctly completed projects. I look forward to your reply and hopefully we can get this resolved. Thank you Team VV :)
I applied and was selected for the…
I applied and was selected for the Testing Panel. I received a phone call, however was unavailable so a message was sent. When I called back, I was given a wide choice of available slots. A follow up email and a text reminder was sent from Vocal Views on the day. I though that was very useful if for any reason one couldn't make it, there was an opportunity to inform. The Testing/Feedback process itself was clear, efficient and quick. I was paid at the end of the session in cash. Very good
April 24, 2024
Unprompted review
Reply from Vocal Views
Hello, thank you for leaving such a great review. We are glad you found the process straight forward and that you were supported at every stage. We hope to see you on a project again in the future, thank you Team VV :)
Very good communication and I…
Very good communication and I thoroughly enjoyed the experience. Would highly recommend them for recruitment. Excellent communication and friendly texts to confirm research together with telephone conversations
April 10, 2024
Unprompted review
Reply from Vocal Views
That is great to hear you enjoyed the whole experience, thank you for taking the time to leave us a review. Team vv :)
Reply from Vocal Views
Hello Lucy, Thank you for leaving us a lovely review. That is three words we like to hear "Fast, friendly and efficient" :)
Very quick
Very quick. The staff are very efficient. I would attend again.Tks Chrissy
April 24, 2024
Unprompted review
Reply from Vocal Views
Hello Chrissy, Thank you for taking the time to leave us a review. We are pleased you had such a good experience. Team VV :)
Quick, efficient & reliable!
Genuinely quick, easy and super good!
I am a student so any small money I can make on the side is super handy. I applied to do one study and was called back and picked to participate.
The overall study time was quick (few weeks) and payment was given within 3 weeks after.
Whenever I needed help they were quick to respond either via email or they would call back within no time.
I really enjoyed working with them and would hopefully love to do more in the future!
Very professional people, efficient and easy to participate.
March 11, 2024
Unprompted review
Reply from Vocal Views
Hello Alisha, great to here you enjoyed the whole experience from start to finish. It is a fantastic way to make some extra cash and is super easy. We hope to have you on board again in the future. Have a great day, Team VV :)
Lovely friendly staff
Lovely friendly staff, lots of clear instructions prior to the interviews, and easy payment process.
Highly recommend
April 11, 2024
Unprompted review
Reply from Vocal Views
Hello, thank you for taking the time to leave us a great review. We hope to see you on a project in the future. Team VV :)
Great projects
Great projects, great communications, decent incentives
January 30, 2024
Unprompted review
Reply from Vocal Views
We are glad you enjoyed taking part. Thank you Team Vv
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