The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
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Review summary
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Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
Company replied
Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Have been trying to transfer a domain…
Have been trying to transfer a domain away from Vodien for more than 4 weeks. Spoke to them on their chat for an hour, after which they promised to email me with update didn't happen. Have now spoken to at least 4 people on their support email, who constantly push me to "help" pages that don't exist and don't follow up. They promise to elevate my issues but never do, and then we start the process again.
At the point where I am now losing business because of this and am considering legal action.
I never registered my domain name with Vodien, they bought the company I used.
Buyer beware!!
July 20, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Roy,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Helpdesk agent is knowledgeable and…
Helpdesk agent is knowledgeable and able to help me resolve my DNS issues in 1 conversation. Superb!
August 23, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Ed,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
All our emails has been down from11am
All our emails has been down from11am. Now 2.45pm they confirmed server down. Poor service.
August 20, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Lina,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Fantastic support from MartMari
MartMari made the experience super! She is exceptionally patient, prompt, and diligent. Her service gives me confidence that I can turn to Vodien to resolve my concerns anytime.
August 20, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Justin,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Khejay was my consultant and he was…
Khejay was my consultant and he was excellent
August 18, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Viano,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I am not real tech savy and I explained…
I am not real tech savy and I explained this to the support person
From then on I found him very patient
He help guide me through to process and the outcome was my problem was solved and I know what to do in the future
August 9, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Wayne,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Thank you note
The agent understood the urgency of my request. Our school has renewed with no issues for the past 2 years but not this year. A great thanks to the agent who helped to escalate my case and help to resolve the renewal issue. as we are a charity seminary, our tech assistance is limited. Thanks again for helping our school to renew the domain service.
August 7, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Bean,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Always fast
Always fast, always clear, always courteous, always professional.
August 14, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Kess,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent Technical Support
The technical support, Vincent, was the one helping me out. He is very knowleagable and going out all ways to get my issue resolved. What a service.
August 11, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Hendy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Excellent support
Excellent support as I have come to expect from Vodien. Very quick to understand the problem and Earlgin had everything sorted out perfectly very quickly. Great work.
August 11, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Andy,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Attentive Customer Service
The live chat button has given customers like us so much convenient. Would like to give kudos to Vincent from the live support customer representative. In one interaction, settle my struggles. Best!
August 5, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
I had a login issue with my website's…
I had a login issue with my website's backend login.
The assistance I received from the Vodien representative was both courteous and efficient, solving my problem in one session and proving very helpful.
August 5, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
super lousy service
Whover give 5 stars i suspect not real user. Super poor support. Vps keep on going down. If you want to do serious business. Avoid vodien at ALL COSTS!
August 5, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi James,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Friendly and Knowledgeable Support
My support technician knew exactly what was needed to update my records and was able to perform the action as I waited and it went perfectly.
August 4, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Chris,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Quick settlement of issue
August 4, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Linus,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
If you guys are facing slow loading
If you guys are facing slow loading of website. Don't hesitate to move away from them to avoid wasting more time and money on them. They can't do anything on it, their support is not professional at all. I believe existing customers knows that,
July 14, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
For the third time my email and web DOWN!
For the third time my email and web server was down in the last 9 months.
Telephone tech support is non-responsive. Still on hold for an hour.
Chat support is slow. Probably 1 person chatting with more than 1 customer?
Can't take it anymore. Servers/system down for 30 minutes or more. Moving on after contract expires.
July 31, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Sam,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Extremely Responsive and Knowledgeable
Vodien support staff are extremely responsive, knowledge and helpful and always very polite. Most importantly they resolve the issue promptly.
July 31, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Lindsay,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Quick easy interaction to resolve my…
Quick easy interaction to resolve my issue.
July 30, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Nestor,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Straight forward and clear…
Straight forward and clear communication to resolve issues. Have found Vodien support to among the best I have encountered. Thank you and keep up the good support.
July 28, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
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