The customer communications when I first tried to get help was very frustrating until I was able to chat with Lawrence and he was most helpful. He sent links and screen shots for me to follow which ma... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
served by Customer Support Ms Jaynnie this afternoon as advised to call due to limitation of Live Chat. A slow tedious process for her as the issue was not common, a few payments with receipt indicati... See more
Company replied
Ms Slashy was the Officer assisting me today. The Ticket number was I-24977200. Slashy was very helpful, knowledgeable and professional. She was also very patient with me when leading me through the p... See more
Company replied
The best thing about Vodien is that there is a real human being available on a live chat, 24 hours a day. They have helped me understand technical stuff like the difference between who hosts a websit... See more
Company replied
Company details
Information provided by various external sources
The leading web hosting company in Singapore - Vodien invests in top-grade network infrastructure and server hardware so you can get the top web hosting experience. Join over 130,000 Vodien users - visit Vodien.com today!
Contact info
3 Irving Road, #09-01, Tai Seng Centre, 369522, Singapore, Singapore
- vodien.com
4.4
Excellent
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Geoff is truly an expert in his domain
Geoff is truly an expert in his domain. His professionalism and genuine dedication to go the extra mile always make the day special for his customers.
October 11, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Cornelius,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Quick and helpful response.
October 4, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
The vodien chat was fast and easy to…
The vodien chat was fast and easy to use. The member new their stuff so we got the issue resolved
October 3, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Best regards,
Sambrin O.
Online Experience Specialist
The representative was efficient and…
The representative was efficient and understanding whilst their office was experiencing earthquake aftershocks.
My issues were resolved completely
October 2, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Trudie,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Support agent is knowledgeable and…
The support agent is knowledgeable and patient...
September 22, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello John,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Crazy Domains.
Regards,
Bern O.
Online Experience Specialist
Very helpful in a field where my…
Very helpful in a field where my technical knowhow is limited ;-)
September 19, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Andrew,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Marion had been a great help and was…
Marion had been a great help and was very patience in answering all of my enquiries! Thanks Marion :)
September 17, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Dian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Change of ownership
The agent was very patient and walked me through things.
September 16, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Barbra,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Chat - the way to go
I've found Vodien to be very fast and efficient, especially when using their chat facility
September 15, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Adrian,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Reply from Vodien Internet Solutions Pte Ltd
Hi Ratchanee,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
My experience was terrible
My experience was terrible, yet again. I’m not receiving emails from various clients. Vodien call centre told me I was incorrectly put on a basic server when I was paying for an enhanced product. They said they fixed the problem but I’m still not receiving selected emails. It is costing me real money. Plus every time I ring Vodien I’m on the phone at least an hour with no resolution. Having to use my private email as a workaround because I don’t have the time to go back to your terrible call centre.
September 1, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Tim,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Saved my time and my sanity
Complex problem (to me) I was trying to sort it out for 45 minutes on my own. Gave up and messaged. Job done with a very pleasant conversation in about 15 minutes. I love great tech support. This is just the best!! Thanks Jason. Hero.
September 10, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Vodien is unreliable Provider Today the…
Vodien is unreliable Provider Today the Server drops No one there to help we PAID THOUSANDS Yet their Service,this is not the 1st time,it's my 5 th just frustrating how I answer my Management Never ever work with them.
September 7, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Nolan,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
Vodien is unreliable Provider Today the…
Vodien has proven to be an utterly incompetent and disgracefully unreliable provider—despite thousands paid, their repeated server failures and complete lack of support have left us stranded, humiliated before management, and furious that we ever trusted them with our business.
September 7, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Jhon,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
MARION - Excellent
MARION was very very patient and an asset to Vodien. She waited till the DNS were nicely replicated, and kept checking on the progress. I was with her for a good 2 - 3 hours. And she was super patient throughout.
September 6, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Robert,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Not too bad but not too good
Not too bad but not too good . Chat response is fast.
Actaully, I have made two times livechat to request to upgrade my email plan. At first they have confirmed me their colleage will make a call to teach me upgrade, but they have not called me. Finally, I have to make 3rd on live chat on 2/9 , their colleague send me the link at once to arrange payment in the same time
September 2, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Grace,
Thank you for sharing your feedback. We apologize for the delay and any inconvenience you experienced while trying to upgrade your email plan. We appreciate your patience and are glad that our team was able to provide the payment link during your most recent chat.
To help us review your case and ensure a smoother experience in the future, could you please share your customer ID, domain name, and any relevant case ID by emailing reviews@vodien.com?
Thank you for your time and understanding.
Kind regards,
Sambrin O.
Online Experience Specialist
Issue with SSL certificates resolved quickly
Issue with SSL certificates. Was assisted by a real person who spent the time needed to fix the issue and get my site back up and running. Much appreciated, thank you!
September 2, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Client,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Bern O.
Online Experience Specialist
Prompt attention which is much needed
September 2, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Yenni,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Excellent service
I run a wordpress site with them. The chat hotline is excellent, when I have a problem it is solved directly.
September 2, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hi Robert,
Thank you so much for taking the time in posting a positive review.
It is our commitment to deliver the best-in-the world class customer experience. Rest assured that we always strive everyday to provide you with quality service that will meet and exceed your expectation.
Should you need further assistance or have any questions in the future, feel free to contact us anytime. We are always here to listen.
Thanks for being the best part of Vodien.
Regards,
Sambrin O.
Online Experience Specialist
Vodien staff crashed my website twice
Vodien staff crashed my website twice. Once by downloading a backup (while I am on the phone with them) overwhelming my data limit & another time when they updated the php without connecting to SQL. The staff said their server went down & when I contacted another rep few days later, she said there was no such incident. And when I requested (5 times) for their management to call me, they just refused to do so. After waiting for more than a month, & numerous emails, I have no choice but to bring it here: let’s see if their management will take accountability. I’ll update again if & when I hear from someone in a responsible position. I do believe in giving companies a chance to improve, just in case there’s a miscommunication, esp since Vodien was a local start up.
(Case number:OFS-352938 & E-359400)
July 17, 2025
Unprompted review
Reply from Vodien Internet Solutions Pte Ltd
Hello Customer,
Thank you for sharing your experience with us, and I sincerely apologize for the frustration and inconvenience you've encountered. Your experience is certainly not the standard we strive for, and I regret that we were unable to resolve your issue in a timely and effective manner.
To assist you further and ensure that your concerns are properly addressed, kindly send us any relevant details about the case to reviews@vodien.com? This will allow us to investigate the matter more thoroughly and provide you with the support you deserve.
Once again, I apologize for the inconvenience you've faced, and I appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right.
Bern O.
Online Experience Specialist
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