VogaCloset Reviews 

78
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

VogaCloset sent me an outfit of such poor quality that it did not last for more than 5 minutes of wearing, and they refused to send me a new item or a refund. Absolutely shocking customer service. Don... See more

Rated 4 out of 5 stars

Vogacloset quickly became one of my favorites. Ordered through their website 6 times during quarantine and everything is packaged well and carefully. Im from the middle east (Qatar specifically) and t... See more

Rated 5 out of 5 stars

I have been purchasing from Vogacloset ever since it launched, and my experience has been amazing so far! I never had to return any item because of poor quality or damaged items. Its my 1st option to... See more

Rated 1 out of 5 stars

I ordered a dress that was too big. I registered for a refund. I have now been waiting since may, over 2 months for it to be collected. I have contacted vogacloset about 10 times and they keep telling... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Whether you are looking for the perfect dress, sweater, or jeans, we offer an Exclusive collection of Women's Clothing, including the very best in European fashion at VogaCloset.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

78 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 31% of negative reviews

Typically replies within 1 week

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2.6

All reviews

(78)

31 reviews in the last 12 months

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Rated 4 out of 5 stars

Vogacloset customer service

I wrote a review about Vogacloset because I received a sunglasses instead of my package. They finally fixed it and I received my package. Unfortunately I received it very late and it was very difficult to get along with the delivery company they have contracted. It's not worth spending so much time on the phone and/or writing complaints... Although, it is true that Vogacloset's customer service has been very good. Thanks to this, I received my package.

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

They never refund you fully: SCAM!!!!

Cheap quality and please don’t ever buy from this App. I bought this with another iteam for almost AED 500 and I returned the items because they are really cheap quality and they deducted 200 dhs from my money!! I only received 300 dhs. This is crazy!!!!

March 5, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful. Wrong items sent, customer care team totally incompetent and rude, money wasted on delivery and returns and my issue is still not resolved. Do not order from here!

February 3, 2024
Unprompted review
Rated 2 out of 5 stars

Very unprofessional

My order is a week late and customer service is not helpful at all. Why would Voga Closet inform us of a delivery date they are not able to respect - this is frustrating and their customer service is not being helpful. They still have not responded to me on WhatsApp 5 hours after I sent them a clear query.

January 4, 2024
Unprompted review
Rated 1 out of 5 stars

Unable to track returns and refund

Tracking your returns and refunds is impossible. Aramex picked up my items on October 31. I have not received any update regarding my refund. I don't even know if they received the items. Their number does not work and no one answers the whatsapp. I have sent an email, and still waiting for a reply. DO NOT ORDER FROM THEM IF YOURE SOMEONE WHO RETURNS ITEMS. Ive never had such a bad experience with returns and refunds and will never order from Voga again.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Pleasantly surprised

I read these reviews after my purchase and I was worried. This was my first order from Vogacloset. Item was on a good offer. I received it in less than a week and it was international shipping. Everything went smoothly.

September 23, 2023
Unprompted review
Rated 1 out of 5 stars

I feel like their prices are getting…

I feel like their prices are getting higher every year. When I compare some of the prices of the brands they are selling on their website to their original ones, I am definitely being scammed. Like for example a dress that is priced at $200, they are selling it for more than $300. It's ridiculous, that's why I stopped ordering clothes from their site.

July 17, 2023
Unprompted review
Rated 1 out of 5 stars

Not even worthy of 1 star!

Not even worthy of 1 star!
I have been trying to return an item for a week. Customer service keeps saying the same thing. Definite scam trying to get out of refunding my money. They think customers will forget about it and not bother, but I will continue to pursue a return and refund. If they can’t commit to providing service, why is Vogacloset still in business? Definitely my last order.

April 21, 2023
Unprompted review
VogaCloset logo

Reply from VogaCloset

Hi Sara,

Please note that your return was received at our warehouse and the amount was refunded to the same payment method you used on the 27th of April.

Please let us know if you are still facing any issues.

Kind regards,

Rated 1 out of 5 stars

I ordered a dress and the quality was…

I ordered a dress and the quality was so cheap and bad nothing like the picture so i requested a return and no one picked up my dress so i tried contacting them through whatsapp and the customer service is very slow and no one was solving my issue and i dont have enough time to keep contacting them and waiting for them to answer 24/7 and now theyre telling me 14 days passed you have to send us a picture of the item and its taking forever to return this item i will never order again !!!!!!

February 5, 2023
Unprompted review
Rated 1 out of 5 stars

I returned them the package because it…

I returned them the package because it was very bad quality and not worth of price. after 10 days still no mail or any update . After sharing my review i ve got vogacloset customer service team contacted me via email and updated me that with 2 working days i ll be receiving my refund. Well thanks for the reply and the follow up.

January 15, 2023
Unprompted review
VogaCloset logo

Reply from VogaCloset

Hi there,
Apologies for any inconvenience. We tried contacting you on the phone number registered on your order with no luck (unreachable), we want the opportunity to further investigate your review. Please get in touch with us through WhatsApp (+44 7716 637526) or email (customercare@vogacloset.com) so we could help resolve the issue.

Rated 1 out of 5 stars

Very cheap quality comparing to the…

Very cheap quality comparing to the prices
The clothes material are cheap Very Very cheap and bad quality, plus they don’t allow customers to write reviews on the products on their website site/application!!! So not professional!!!!!!

December 17, 2022
Unprompted review
Rated 1 out of 5 stars

Bad experience cant even track my…

Bad experience cant even track my order!! Customer service is bad i tried reaching out but it took 3-4 days till they answered. I still dont have my shipping info or event track it!!! Never ordering from vogacloset again bad experience from saudi arabia

November 16, 2022
Unprompted review
VogaCloset logo

Reply from VogaCloset

Hello, could you please provide us with your order number to investigate? We pride ourselves on our customer service and we regret to know we have failed to assist you on time. We usually respond to our emails within 24 working hours maximum.
Thank you!

Rated 5 out of 5 stars

My 1st go to option for dresses

I have been purchasing from Vogacloset ever since it launched, and my experience has been amazing so far! I never had to return any item because of poor quality or damaged items. Its my 1st option to go for stylish party dresses in particular.
In general, I highly recommend it.

August 11, 2022
Unprompted review

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