VogaCloset sent me an outfit of such poor quality that it did not last for more than 5 minutes of wearing, and they refused to send me a new item or a refund. Absolutely shocking customer service. Don... See more
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Vogacloset quickly became one of my favorites. Ordered through their website 6 times during quarantine and everything is packaged well and carefully. Im from the middle east (Qatar specifically) and t... See more
I have been purchasing from Vogacloset ever since it launched, and my experience has been amazing so far! I never had to return any item because of poor quality or damaged items. Its my 1st option to... See more
I ordered a dress that was too big. I registered for a refund. I have now been waiting since may, over 2 months for it to be collected. I have contacted vogacloset about 10 times and they keep telling... See more
Company replied
Company details
Information provided by various external sources
Whether you are looking for the perfect dress, sweater, or jeans, we offer an Exclusive collection of Women's Clothing, including the very best in European fashion at VogaCloset.
Contact info
Amman, Jordan
- vogacloset.com
2.6
Poor
78 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM
I wish I read some reviews before deciding to order . The item arrived damaged and it s been 2 weeks since I am trying to return it, but they are just trying to avoid the return and refund.
Its a big scam website . Please do not order. A waste of money and time. I will make sure to take the issue to another level, as such scams should not exist.
July 28, 2022
Unprompted review
Reply from VogaCloset
Hi there,
Apologies for any inconvenience. This is an uncommon situation and we will do it better, we want the opportunity to further investigate your review. Please get in touch with us through WhatsApp (+44 7716 637526) or email (customercare@vogacloset.com) and share your contact details so we could help resolve the issue.
They have the worst customer service…
They have the worst customer service ever. There are unavailable to take your call always. They do not respond to inquiries made on their customer care email. There is no tracking number as yet. I regret purchasing from this online scam website
April 27, 2022
Unprompted review
Big scam!!!!
I viewed the items on the original website and I found out that vogacloset doubles the price of the pieces. Their "sales" are just a big scam I don't know why people still recommend it. I'm so angry about this I feel like my money is stolen
April 15, 2022
Unprompted review
They make money on taxes!
Awful customer service, refunds are delayed. Items shipped to UAE are overpriced to cover the taxes and on top they make up paying custom duties taxes which they keep for themselves even if you have returned the the items. I asked to speak to the management about this, still waiting for someone to call me!
March 20, 2022
Unprompted review
Reply from VogaCloset
Hello Sara,
Please accept our apologies for any inconvenience this might have caused. Kindly note that some countries including UAE apply duties and taxes after the order reaches a certain amount which we have nothing to do with.
As we pay all duties and taxes directly to the government on arrival, we are unable to refund any duties or taxes for any returned items.
We shall call you back again to assist you in the best way possible.
Thank you for understanding.
Have a blessed day 🌹
A very disappointed customer
A very disappointed customer. Quality is low low unfortunately after washing my dress had to throw in garbage. This is 400aed plus dress. Never again am I buying anything from u guys.
March 20, 2022
Unprompted review
Reply from VogaCloset
Hello Aggie, we are extremely sorry about the shopping experience you've had with us, we assure you that this isn't the experience we intend to provide.
Can you please contact us on customercare@vogacloset.com and will do our best to assist you, Thanks🌹
I don’t trust a website that doesn’t…
I don’t trust a website that doesn’t allow or display customer reviews on items. For example I base most of my SHEIN purchases based on customer pictures to see if the are true to the official photo.
With VogaCloset a lot of the times the items are NOTHING like the picture
July 4, 2021
Unprompted review
Reply from VogaCloset
Thanks for sharing your feedback. We are sorry that your experience did not match your expectations. This was an uncommon situation and we will do it better, and we want the opportunity to further investigate your comment. Could you email us at customercare@vogacloset.com or WhatsApp at +447716637526 and we will work with you to resolve any issues as quickly as possible.
Reply from VogaCloset
Hello Hashem,
Apologies for any inconvenience. This is an uncommon situation and we will do it better, we want the opportunity to further investigate your review. Please get in touch with us through WhatsApp (+44 7716 637526) or email (customercare@vogacloset.com) and share your contact details so we could help resolve the issue.
Rude woman on the phone terrible customer service
Customer service is horrible. Don’t order from them. I ordered stuff in the past which I had to return. Now every time I place an order I get a called from a rude passive aggressive person reminding me that I had returned items in the past as if they are holding grudge and making sure it won’t happen again. They don’t treat customers that return items very well. Most of the merchandise is bad quality anyways.
December 6, 2020
Unprompted review
I had request a return and they called…
I had request a return and they called me when I had a class and my phone was away, now I’m waiting for another week for the return delivery!!! I’m so disappointed for waiting this long and no one called me or asked me or even e-mail me about this problem!
October 29, 2020
Unprompted review
The worst of the worst
The worst of the worst, they ruined my day don't buy from them unless you want to waste your time and your money.
August 9, 2020
Unprompted review
Vogacloset
Vogacloset quickly became one of my favorites. Ordered through their website 6 times during quarantine and everything is packaged well and carefully. Im from the middle east (Qatar specifically) and the delivery takes 2 weeks, which is kind of slow. But im okay with it because the items gets delivered to me right to my doorstep.
August 5, 2020
Unprompted review
Worst online shopping website…
Worst online shopping website ever!!!!!!
They show you a piece on the model, and you get something else. Really bad stitching and materials for the price. Not worth it at all.
July 6, 2020
Unprompted review
Excellent
Excellent , all items arrived on time with great quality, it just take them long time to deliver
April 23, 2020
Unprompted review
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