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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive guidance throughout the entire process. Many found the user experience to be straightforward, easy, and intuitive, making the creation and publishing of their projects a pleasant and efficient endeavor. The service provided is frequently described as excellent, with consumers highlighting the quick response times and the seamless support system. Reviewers particularly appreciate the personalized assistance and the valuable advice offered by the team, which helped them achieve high-quality results.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

User experience

Consumers find the user experience to be largely positive. Many describe the app as friendly, easy to work... See more

Service

Clients share positive opinions on service, often expressing excitement and satisfaction with their tours.... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is a... See more

Rated 5 out of 5 stars

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informativ... See more

Rated 5 out of 5 stars

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation! The da... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Superb support, great experience

I can't rate the help we've had from the VoiceMap team highly enough - they're flexible, patient, full of really sound advice, communicative, and completely easy to work with making the whole process of publishing a tour absolutely enjoyable. Alicia was especially helpful and she's been there right from the beginning through to the end of the process and has never failed to provide accurate and clear advice and support efficiently just when I need it. The audio team were really helpful too and did a great job of making our tour feel fun in their final edit - even when I realised a mistake I'd make following their final edit, they worked their magic and managed to correct it without me having to re-record!
The help files on the VoiceMap website have been totally invaluable also - they've clearly been doing this for a long time and have generated help docs which are very clear and not only give you the answers you need, but are also easily searchable and seem to offer answers to questions I hadn't even realised I had.
This has been a great process and I'm looking forward to hopefully seeing our new audio tour fly. After waiting nearly 7 years to create this tour and looking at so many other tech options I'm really glad we ultimately came back to VoiceMap to produce this... they were the first option we looked at working with years ago anyway!

April 10, 2025
Unprompted review
Rated 5 out of 5 stars

Life changing meetings

Working withVoiceMap has allowed me to transform a hobby, travelling and my interest in history, into a job that allows me to thoroughly enjoy the process then sit back and reap the benefits for years to come.
My family and I no longer ask ourselves: "where shall we go on holiday?" but, "Where can we do a VoiceMap your."
The team is really helpful and friendly, Iain, Gary, Helene, Stephan and all the others.
Life changing meeting

March 21, 2025
Unprompted review
Rated 5 out of 5 stars

Help was there every step of the way

Help was there every step of the way. I was not left wondering what to do next. I was given sound advice. Suggestions were not only well thought out but delivered in a professional way that made me fell that the success of my tour was VoiceMaps main concern.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Helps me share what I love about my city

This is my third tour for VoiceMap and I've already thought of several more I'd like to create. The process is surprisingly simple, but questions still kept popping up and my editor, Stephan Delporte, was amazingly patient, clear, and helpful in every way. His suggestions always improved the text. My hat is off to Stephan for his talent in helping me share what I love about my city.

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

Love this App

Love this App. I have travelled for years I only wish that I would have found this company years ago. Good price, great content, I will be back.

February 16, 2025
Unprompted review
Rated 5 out of 5 stars

Creating a tour became such a fun experience!

I'm a blogger based in France and for years I had the dream to create digital tours about the amazing places I write about on the blog.
Luckily about a year ago, on a trip to Paris, I discovered Voice Map and have since created two tours with them!
The experience has been absolutely amazing! I've been working closely with Ren, my tour editor and he has been so supportive and responsive anytime I had a doubt or a question. He really helped me create two tours that I'm very proud of!
Keith, the voice editor has also done an amazing job!
Thank you guys! can't wait to create my next tour!

February 27, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent experience with VoiceMap

An excellent experience working on developing a tour with Ren and the team at VoiceMap. The app and the concept are superb, both as a user/walker and as a tour author. The team was thoroughly professional, knowledgeable, helpful and patient in helping me put a tour together. It is a great platform that deserves its success.

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

An Exceptional Experience with VoiceMap – Highly Recommended!

I have just published my first tour with VoiceMap and was deeply impressed by how professional and helpful the team was, especially Renier Nolte. From start to finish, he guided me through the process of writing and publishing the tour and was always ready to answer my many questions. I cannot recommend VoiceMap highly enough and encourage anyone considering creating an audio tour to do it with VoiceMap. I’m already looking forward to collaborating with them again on my next tour! Thanks again for everything!

December 2, 2024
Unprompted review
Rated 5 out of 5 stars

Great app

Voicemap is a great app from both a user and a creator perspective. The user experience is very impressive and enjoyable, and the creative process with their team is seamless. I would highly recommend Voicemap!

November 5, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I've been using VoiceMap for self-guided tours all over the world, I think it's a great way to discover new cities during travelling.

They also provide a platform for creating your own tour. The process seemed daunting at first, but having an editor helping you through the process made the whole experience much more streamlined, Gary's feedback was invaluable. The resulting tour ended up great.

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and professionalism!

I would definitely say that I needed a lot of hand holding, patience and knowledge which Alicia demonstrated at every step of the way! I cannot say thank you enough! VoiceMap was so user-friendly and clear from a creator's standpoint and doing the practice run and listening to the tour myself. I loved the extra touches and tips that spell professionalism and thoroughness. Alicia's team were equally easy to work with, adding the finishing touches. This was a smooth process and a rewarding end product. Much appreciation!

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent app and helpful team

I have recorded several tours for Voicemap. The app is excellent and enables you to create the tour easily with full function. Alicia and the team who run the system are so helpful and encouraging and I recommend anyonr who wants to produce an audio tour to use them

June 6, 2024
Unprompted review

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