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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive guidance throughout the entire process. Many found the user experience to be straightforward, easy, and intuitive, making the creation and publishing of their projects a pleasant and efficient endeavor. The service provided is frequently described as excellent, with consumers highlighting the quick response times and the seamless support system. Reviewers particularly appreciate the personalized assistance and the valuable advice offered by the team, which helped them achieve high-quality results.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

User experience

Consumers find the user experience to be largely positive. Many describe the app as friendly, easy to work... See more

Service

Clients share positive opinions on service, often expressing excitement and satisfaction with their tours.... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is a... See more

Rated 5 out of 5 stars

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informativ... See more

Rated 5 out of 5 stars

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation! The da... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

VoiceMap are the best

VoiceMap have helped me share my home town with many more people from all around the world. I couldn't have asked for more support or expert advice. I'd like to pay particular thanks to Alicia for her insight and excellent help bringing my tours to life. Thank you!

April 25, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from VoiceMap for audio guide creators.

I have created audio guides with VoiceMap. A fantastic experience from start to finish with excellent editorial support. Highly recommended for anyone wanting to produce an audio guide for anywhere in the world! Sales are great and commission payments prompt each month available by bank transfer and PayPal as well! Great job VoiceMap!

April 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great support for tour creators

I’m a tour creator on Voicemap. The team gives me invaluable support. They respond promptly to my requests and questions. I always feel that we are working together as a team and my success in completing a tour is as important for them as it is for me.

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

I'm extremely pleased with the end result of my VoiceMap tour

My experience as a guide producing content with VoiceMap has been fantastic.

The editors are just so nice and patient, and really helping you stay on track with friendly reminders when the process is going still. As in any learning process, there were many times I felt it was too difficult and too technical to continue, but every time I had someone from VoiceMap reaching out to help and get me unstuck.

I'm extremely pleased with the end result of my very first tour. I'm a recovering perfectionist and even being so, I'm just so happy with the tour as VoiceMap makes me sound as a seasoned recording artist in the tour.

VoiceMap is simply the right "packaging" for the fantastic content I'm sharing in the tour, the perfectionist in me is very satisfied with it ;)

Thank you so much all of you guys at VoiceMap, you are outstanding!

November 30, 2023
Unprompted review
Rated 5 out of 5 stars

Voicemap helped me to achieve my goal…

Voicemap helped me to achieve the goal of publishing my own tour. They helped me to perform and then supervised the whole process making me feel sure about the final product's quality. I also had the opportunity to listen to other tours and compare/improve my own tour.

October 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great teamwork

Great teamwork! Alicia and Keith helped me through the whole process, from writing to recording to publication. It makes you feel less alone and really well supported. They were very responsive and always sympathetic.

October 27, 2023
Unprompted review
Rated 4 out of 5 stars

This is a good app

This is a good app. It mostly worked very well, but our party had a few suggestions. We used audio tours twice in Quebec City. Both were interesting. The issues we had were minor but…
*The starting point was pictured but we couldn’t find the directions or address (an email to Voicemap team got us a prompt answer.)
*The street names are in French and sometimes we didn’t fully understand which street was being named. By the time we figured it out, we had missed some of the narration, and we couldn’t figure out how to back up. If it was easy to rewind, that would be helpful.
* We wished there was silence between all stops on the tour. We found it difficult to navigate and listen at the same time.
Overall, this app and tours are very reasonably priced and have the advantage of using it whenever we wanted, stopping for lunch, etc. and then resuming. We would use it again, but we would keep our phones in hand and pause frequently. I guess there’s a slight learning curve..at least for us!

July 4, 2023
Unprompted review
Rated 5 out of 5 stars

This is incredible technology

This is incredible technology! Creating a tour myself was so much better and affordable than the thousan$ required from other companies. The guidance provided was priceless.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

VoiceMap is great

VoiceMap is great: it's a brilliant idea and it has an almost endless amount of excellent content, growing day by day.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

We had a few hours in Venice

We had a few hours in Venice , we ve been there before and had done all the big tourist sites but didn’t want to waste this time wandering aimlessly and didn’t think we d have the time to go far from st marks . This tour was ideal . Eria pointed out things we would have never noticed and knew nothing about. The length of the tour was prefect , giving us time for lunch and a bit of shopping before returning to our ship. Please Eria , do some more tours , off the beaten track , my favourite parts of Venice , so I d have an excuse to go back

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I use VoiceMap both as listener and tour creator, it is practical, fun and especially the latest app version is very user-friendly. There is also a great professional team behind the scenes. I definitely recommend it.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great Experience

I created a tour with voicemapp and the process was incredibly smooth with clear guidance the whole way. My expectations were managed well and I'm very pleases with the final product.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Great app and amazing support!

The voicemap team and Alicia in particular were helpful, professional, patient, supportive and kind. The creative process was simple and at any point I could ask for help and receive an immediate answer. The part I enjoyed the most was testing the tour and using the voicemap app. I can't wait to go on holiday myself and listen to a tour on it!

April 28, 2023
Unprompted review
Rated 5 out of 5 stars

Voicemap made my experience delightful

Voicemap made my experience easy and seamless. Gary and the team put a tremendous amount of effort into the project which made the process very comfortable and user friendly. I cannot thank him and the Voicemap team enough for all their patience and hard work. It was a pleasure. Cheers Gary. :-)

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Great team selection by Voicemap.me

,
Many thanks to both of you.
I believe I have achieved a good story thanks to Alicia and Gary's language and technical support.
[ [ [ I'm rewarded by knowing I have left here significant knowledge of present day Stockholm, Sweden and a bit of our history to our current and future generations. ] ] ]
Thanks for being there all the time (available) It was an honor to work with you.
WGM

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

It is difficult to put in words how…

It is difficult to put in words how fundamental Alicia's and Gary's work has been.. they helped me with patience, enthusiasm and resilience throughout the process.
My tour would not be out there without their commitment.
I'll work with them again and again and again.
Highly recommended

January 31, 2023
Unprompted review

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