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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive guidance throughout the entire process. Many found the user experience to be straightforward, easy, and intuitive, making the creation and publishing of their projects a pleasant and efficient endeavor. The service provided is frequently described as excellent, with consumers highlighting the quick response times and the seamless support system. Reviewers particularly appreciate the personalized assistance and the valuable advice offered by the team, which helped them achieve high-quality results.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team's helpfulness,... See more

User experience

Consumers find the user experience to be largely positive. Many describe the app as friendly, easy to work... See more

Service

Clients share positive opinions on service, often expressing excitement and satisfaction with their tours.... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the support team... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love developing self-guided tours, and working with VoiceMap has been fantastic! After years of working on my own, having a professional team that checks, corrects, and helps has been pri... See more

Rated 5 out of 5 stars

It was fabulous working with VoiceMap on developing my Paris walk. Alicia, my editor, was super helpful and clearly experienced in guiding new publishers like me through the various stages. There is a... See more

Rated 5 out of 5 stars

Absolutely fantastic. I have been wanting to create audio tours for many years and thanks to VoiceMap, this ambition has finally come to fruition. My editor, Renier Nolte, has been amazing. Informativ... See more

Rated 5 out of 5 stars

Stephan and Olivia did great work to turn my amateuristic efforts into a professional audiotour. They seemed to work around the clock to get it finished on time to. Very pleasant cooperation! The da... See more


Company details

  1. Web Collaboration Platform
  2. Media Company
  3. Tour Operator

Written by the company

VoiceMap makes audio tours easy and accessible. It has a beautifully simple tour app, a straightforward publishing tool, and a team of helpful editors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

119 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best way to make your local knowledge available to the masses.

As a local guide, I was at first skeptical how I could parlay the visitor's experience into a digital product.
But the more I learned about the Voicemap product and procedures, the more sold I was.
First off, Voicemap technology is superb. It's easy to use, accurate, and because of its design it even perceives when a user has 'gone astray' and helps get them back on course.
Second, my Voicemap editor is wonderful in all phases of tour development. From the very beginning when I was just starting and trying to grasp the procedure, to the present day as we develop new products, they are always available, helpful and I look forward to a cheery message from them.
If you're thinking of working with Voicemap, you can't go wrong!

January 26, 2022
Unprompted review
Rated 5 out of 5 stars

I have nothing but praise for the…

I have nothing but praise for the Voicemap team.
The initial tour creation was done with many tips and suggestions from the wonderful editor, Alicia. Gary had a bit of work on his hands getting my voice sounding nice and clear too.
Since the setup, I have had to make amendments for reasons such as road closures, new venues, etc and on each occasion they are so quick to update the tour.
My customers are always happy with the tech, and i myself think it's a user friendly app for customers and a fabulous idea.

January 20, 2022
Unprompted review
Rated 5 out of 5 stars

When VoiceMap invited me to create tours for my city, I noted that some 160 cities of the whole world already were online, but not Geneva Switzerland. This could not be! Making some 200 guided tours p

When VoiceMap invited me to create tours for my city, I noted that some 160 cities of the whole world already were online, but not Geneva Switzerland. Our city being of key importance to the world, this could not be!
Making some 200 guided tours per year for many years, I know the place pretty well. So, VoiceMap helped me to set up three guided tours of an average of 45 minutes in Geneva. A fourth one is in the little picturesque city of Carouge just next to Geneva.
I’ve had great fun putting these tours in place. The pandemic ending soon, we will promote them with the hotels and tourists, the huge number of people coming to congresses in Geneva… and the great number of English-speaking residents. All these people must know what a fantastic world-important history Geneva has! There is a great potential!

January 19, 2022
Unprompted review
Rated 5 out of 5 stars

What a way to see a city,,

What a way to see a city in this pandemic situation. Having my own guide in the headphones, when I walk by my self - excellent!! Interesting and enjoyable information about the city. Very nice product!!

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

VoiceMap equals Five Stars

VoiceMap has a quality team and a solid product. I have benefited from VoiceMap as both a tour creator and customer. The VoiceMap team, in particular my editor helped my really good tours become great tours. Now, every time I visit a new city, I find myself checking the VoiceMap App to see if they have something to offer. It is so easy to use and truly enhances your experience. It helps you to discover and learn!

January 17, 2022
Rated 5 out of 5 stars

Great experience from start to finish

VoiceMap is a fantastic resource that has made it easy for me to convert my physical walking tours into audio tours. Using the online mapping tool, planning the route and plotting the locations couldn’t be simpler. The ability to see the estimated walking time between locations and to know how many words will fit into that time is particularly useful. Gary has been a tremendous help and working with him as my editor has ensured that the script makes sense and flows nicely. He is also very quick to respond to any questions I've had. The text to speech facility is great as it allows me to physically test the route and check that the audio is activated at the right time. This being done, it’s then very easy to upload my own recorded audio and send the finished tour back to the editors for final checks and approval. I’m currently writing the script for my fifth tour and looking forward to working with the VoiceMap team again.

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I've recently created an audio tour with Voicemap to Stratford-Upon-Avon. Alicia was incredible from start to finish. The process was long to write a script and test the audio in a town that wasn't where I live, but the end result was so pleasing and I couldn't have done it without their support.

Thank you Alicia, and to anyone thinking of creating an audio tour with them.. do it! It's worth all the effort you put into it!

January 14, 2022
Unprompted review
Rated 5 out of 5 stars

Author Review from Ireland

Although the tours are your own creation, the editors bring their experience of developing tours to assist you in all parts of the process, including your narrative content, where to include directions and control the timings between stops. They also provide guidance on the tour names and key information that the public sees ahead of buying your tour.

For me, the ability to include photos, sound effects was important to improve the experience for guests, and increase the usefulness of the audio tour as a virtual experience, especially in times of Covid-19 lockdown

January 12, 2022
Rated 5 out of 5 stars

Loved working with Voicemap team

I published my tours on VoiceMap and I loved working with the VoiceMap team on their production. I worked with Gary who responds as fast as lightning, but everyone is very helpful and supportive. I have been a bit of a perfectionist and produced loads of extra editing for Gary, who was very accommodating, bless him. I love the concept of the audio tours and hope we go far together!

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Great editorial team

Great editorial team, friendly approach and they have a quick response to any queries you may have.
They are clear with their information about the app software and set up and provide helpful tips and information to enhance your audio tour. I would recommend, wholeheartedly.

January 12, 2022
Unprompted review

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