The phone works but its voicemail system sucks. You can never talk to a person to work it out. The AI created three tickets and promised someone will get back to me every time, but no one did, it is... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I've had this service 2+ years. It was ok until they "upgraded" service in Feb 2026. Now I can not retrieve voicemails, text went away and AI customer support has not been able to give me live support... See more
No customer service only AI agents that don't resolve problem. Also, mobile app does not work and can easily hacked by someone else, so if you are using Text message through this service, your inform... See more
Voiply has charged me 89% tax on my subscription. That is insane and when I asked for explanations, they simply said it's collected by government and they have no control. I am yet to find out which s... See more
Company details
Written by the company
Budget friendly home and business phone service provider. Keep your existing number. Free number porting. We can provide you with the telephone service starting at $8.95/mo. Free Hardware. No Contract Required. 30 Day Risk Free Trial. Free Delivery.
Contact info
301 Grant St, Suite 4300, 15219, Pittsburgh, United States
- (844) 843-4175
- support@voiply.com
- voiply.com
2.1
Poor
289 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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The product is a godsend for people…
The product is a godsend for people like my mother, who after having the same number for 65 years could move to an assisted living in another state and people can still call her. If she had to change it then miscellaneous people would not have her number.
July 25, 2023
I was able to get all the info I needed…
I was able to get all the info I needed via chat. Quick and complete!
July 25, 2023
It was easy to connect
It was easy to connect. I had it working in a short time. And it is still working, not the same with my previous phone named Ooma
July 24, 2023
Easy install worked right away
July 24, 2023
Awesome customer support & value
Awesome customer support, crystal clear calls, a dead simple portal, perfect soft phone app, unlimited calls to 50+ countries and ruthless robo-call-killing functionality at a stunningly low price make for a truly unbelievable bargain. Bravissimo 🎉
July 26, 2023
My purchase with you was easy as…
My purchase with you was easy as compared to Vonage who never made it happen. Completion was quick an easy and your customer service is excellent.
July 12, 2023
Purchase and installation were easy
Purchase and installation were easy, transferring old phone number a little confusing.
July 26, 2023
I had a lot of trouble getting set up
I had a lot of trouble getting set up. (My own fault), but the reps worked with me and patiently guided me and got everything worked out.
July 28, 2023
Great service
Voiply is a great service with excellent features. The website mobile mobile app are surprisingly useful and feature-rich. Online support is very responsive. Five stars.
July 27, 2023
They were very helpful and patient with…
They were very helpful and patient with my issues
July 27, 2023
The switch over was very easy and done…
The switch over was very easy and done in a timely manner.
So far we are very pleased with the service!
July 25, 2023
We got ported over and the voice…
We got ported over and the voice quality is very good!
I don't know how to make calls to England yet. So, I'll be in touch.
July 24, 2023
Reply from Voiply
I'm really sorry to hear about the difficulties you've been facing with our service. Dropped calls can indeed be very frustrating, and it's not the experience we want for any of our customers.
There could be several reasons why this is happening, ranging from network issues to device-specific problems. Rest assured, we're committed to helping you troubleshoot this issue so you can enjoy smooth and uninterrupted calls.
Remember, our customer support team is here to assist you. Please don't hesitate to reach out to us directly through our customer service channels. We'll do our best to resolve this issue swiftly for you.
Thank you for your patience and understanding.
So far
So far, I feel Voiply is here to help people get good phone service and not to just make money.
June 25, 2023
Easy to plug up had some trouble with…
Easy to plug up had some trouble with voice mail but customer service solved the problem
June 29, 2023
Chat customer service representatives…
Chat customer service representatives and quick service
June 26, 2023
System worked flawlessly & Support team was great
It took some time to complete the porting but once that was achieved the system worked well and has continued to do so for the last two days. The support team always responded very quickly to any questions I had.
July 8, 2023
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