I crashed my poor DJI mini 3 Pro. All the previous damage had accumulated leaving her in rough shape. They fixed her up right quick!!! & the price was great. They even fixed a part I didnt realize I b... See more
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See what reviewers are saying
Fast and clear response to my message enquiry. My questions were answered by a knowledgeable sales associate. The items were shipped in short order. A bit disappointed that the props were not avail... See more
Company replied
Recently required service on a Chasing M2 that has been giving me troubles intermittently for a few years now. I was very happy to find that Volatus now has a Chasing trained tech and within 2 days my... See more
Company replied
1. In advance phone advice of the likely cause and remedy. 2. Fast turn around for quote and repair Suggestions 1. Make your web forms easier to use so an invoice and receipt can be more easily p... See more
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Company details
Written by the company
Welcome to Volatus Drones Canada , where our mission is to empower drone professionals with best-in-class drone solutions and support . Our dedicated team serves a diverse array of professionals from public safety, energy and utilities, environmental conservation, construction engineering, civil engineering, mapping, surveying, and geomatics . Every day, they rely on our top-of-the-line unmanned systems to ensure the success and safety of their drone programs. As one of North America's fastest-growing distributors and integrators of unmanned aerial systems, we are 100% committed to enhancing our clients' experiences by providing complete aerial solutions that solve real-world challenges. At Volatus Drones, we offer end-to-end enterprise drone program support, which encompasses enterprise sales, thorough training, and comprehensive maintenance services . Our industry-leading support resources are designed to provide everything you need to maintain a successful and safe drone operation. We are proud to be official partners with many of the leading manufacturers in the industry, including DJI, Autel, CZI, Emesent, YellowScan, MicaSense, Skydio, AVSS, Pix4D, Chasing, PhaseOne, Flytbase , and more. Through our website, you can purchase drones, payloads, and related accessories . Additionally, we offer repair services by trained technicians and provide professional drone training programs to help you learn how to fly drones, gather sensor data, and get certified. Discover the difference with Volatus Drones Canada , where excellence in drone technology meets unparalleled customer service.
Contact info
2045 Dundas St E, Unit 1, L4X 1M2, Mississauga, Canada
- info@volatusdrones.ca
- volatusdrones.ca
4.4
Excellent
96 reviews
No recent history of asking for reviews
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Great service and repaired drone…
Great service and repaired drone quickly! Highly recommend this team!
August 12, 2024
Reply from Volatus Drones Canada
Thank you for your wonderful review! We’re delighted to hear that you were satisfied with our quick drone repair service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
I crashed my poor DJI mini 3 Pro
I crashed my poor DJI mini 3 Pro. All the previous damage had accumulated leaving her in rough shape. They fixed her up right quick!!! & the price was great. They even fixed a part I didnt realize I broke!!! She came back literally as good as new <3 Im forever grateful and will continue using these guys <3 <3 Thank you so much!
August 8, 2024
Reply from Volatus Drones Canada
Thank you for the amazing feedback! We’re so glad we could restore your DJI Mini 3 Pro to like-new condition and that you were happy with the service and pricing. It’s great to hear we could fix an issue you weren’t aware of. We truly appreciate your trust and look forward to helping you with any future needs.
Reply from Volatus Drones Canada
Thank you for your review! We’re glad to hear you found our service quick, interactive, and reliable. We appreciate your feedback and look forward to assisting you again soon!
These guys are great!
August 3, 2024
Reply from Volatus Drones Canada
We truly appreciate your feedback! It’s wonderful to hear you had a great experience with us. We’re here to help whenever you need, and we look forward to serving you again!
you were only company i found with…
you were only company i found with part. but you didnt have prop for my drone, which i needed as well and to help even out the $25 shippimg feewhich was more than my part
July 29, 2024
Reply from Volatus Drones Canada
Thank you for your fantastic feedback! We’re delighted to hear that our service met your expectations and that we delivered on time and under budget. Your satisfaction is our goal, and we’re thrilled to know we hit the mark. We look forward to the opportunity to work with you again!
Reply from Volatus Drones Canada
Thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with our fast overnight service and found us pleasant to work with. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Excellent store
Transaction was smooth. The DJI Air 2S was almost new with all accessories.
February 15, 2024
Great service
July 22, 2024
I received very personal attention from…
I received very personal attention from your customer service department. I had a problem with the gimbal on the Autel Evo II drone that you sold me. Customer service got me connected with the Autel repair department. in the USA. It was repaired under warranty.
May 5, 2024
Great service
Staff was very very helpful and the repair was completed within a couple days.
July 5, 2024
Great customer service and support
Great customer service and support. Very knowledgeable staff.
July 18, 2024
Guy knew exactly what I was talking…
Guy knew exactly what I was talking about so I didn't hesitate to order online and the delivery was fast considering I live in Nunavut
July 11, 2024
Overpriced Technician Fee
The price of the work quoted to me was not worth it. Half of the balance due was a technician fee (work fee). The rest were small parts to be replaced and were simple plastic pieces to replace that snap on. They even took off my propellers and left them off, and I had to request that they be put back on when picking up my drone.
July 16, 2024
Reply from Volatus Drones Canada
Hello Matt,
Thank you for sharing your feedback with us. We're sorry to hear about your disappointment with the pricing and service you received. We strive to provide transparent pricing and excellent service to all our customers.
The technician fee reflects the expertise and high standard of service provided by our technicians. Replacement of the Gimbal's Yaw Arm involves the dismantling of the gimbal which requires meticulous attention to ensure precise alignment and functionality.
We sincerely apologize for the oversight regarding your propellers. It was not our intention to inconvenience you, and we appreciate you bringing this to our attention. We'll use this feedback to improve our processes and ensure that such issues do not recur.
If you have any further concerns or feedback, please feel free to contact us directly at 1(855)741-8324 ext.103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
MOST IMPORTANT IS FRIENDY SERVICE WITH…
MOST IMPORTANT IS FRIENDY SERVICE WITH KNOWLEGE, THE RIGHT COMBINATION TO A VERY HAPPY CUSTOMER. I HAVE DOING BUSINESS WITH THESE FRIENDS FOR ALMOST 10 YEARS.
July 15, 2023
Reply from Volatus Drones Canada
Hey Luis,
Wow, thanks a lot for your fantastic review! We're so glad to hear that our friendly service and expertise have kept you happy for almost a decade.
We truly appreciate your loyalty and trust in us. If there's ever anything else you need or if you want to share more feedback, feel free to reach out anytime.
happy customer
Customer service is up to par. They’re very professional and people friendly. And they get the job job
March 14, 2024
Reply from Volatus Drones Canada
Hey Ojarvy,
Thank you so much for your awesome review! We're thrilled to hear that you found our customer service professional and friendly.
If there's anything else we can do for you, just let us know. We're here to help!
Quick to sell, slow to support
While I got charged immediately and shipping was fairly prompt, the post sales customer service was non-existant. My e-mail re. my purcahses was not even responded to, and we were forced to drive to their physical location to get any assistance.
July 15, 2024
Reply from Volatus Drones Canada
Dear Brian,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and frustration you experienced with our post-sales customer service.
It's disappointing to hear that your email regarding your purchase was not responded to promptly. This does not align with the level of service we aim to provide. Please know that we are actively working to improve our communication channels to ensure all customer inquiries are addressed in a timely manner.
We appreciate your effort in visiting our physical location to seek assistance. Your feedback is invaluable to us as we strive to enhance our customer support processes and ensure a better experience for all our customers.
If there's anything else we can do for you or if you have any further concerns to discuss, please feel free to reach out directly. We're committed to resolving any issues and improving our service.
Poor customer service & waste of money.
I bought an ESC board to replace in my Avata.
The ESC seemed to not be working because the solders were done properly, motor had the initial check spin and the rest of the drone was working except the ESC was giving me error constantly.
I contacted support and they told me that no replacements are to be provided for single parts.
I call this a waste of money and poor customer service. I decided to send me drone to DJI repair service which promptly adressed the issues and repair it. Do not waste your money!
June 1, 2024
Reply from Volatus Drones Canada
Hello Marco,
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with your ESC board replacement. We aim to provide reliable products and support, and we regret falling short of your expectations in this instance.
We would like to provide you with a resolution, please contact us directly at 1(855)741-8324 ext. 103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
Don’t take your drone to get fixed by…
Don’t take your drone to get fixed by these people rip off
July 5, 2024
Reply from Volatus Drones Canada
Hello Bob,
We sincerely regret the inconvenience you experienced and appreciate your feedback. Our commitment remains steadfast in providing fair pricing and delivering excellent service. Due to manufacturer restrictions, we were constrained in the repairs we could perform. We provided you a quote for a gimbal replacement which also comes with a 30-day warranty to ensure its functionality. As certified repair technicians, we cannot perform repairs using third-party parts, and the pricing is set by the manufacturers.
If you have any further concerns or feedback, please feel free to contact us directly at 1(855)741-8324 ext.103. We highly value your business and eagerly anticipate the opportunity to enhance our service to you in the future.
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