Voltacon Power Conversion Reviews 354

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service, competitive pricing, and high-quality products, especially for solar and off-grid solutions. Many highlight the fast and efficient delivery service, noting that items often arrive promptly and in good condition. People also appreciate the helpful and knowledgeable staff who provide sound advice and support. However, some customers experienced issues with their orders and deliveries, including delays, lack of tracking information, and problems with courier services. A few reviewers also mentioned dissatisfaction with after-sales support and communication regarding order discrepancies or damaged items.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speedy and prompt... See more

Product

Consumers generally find the products to be of good quality and competitively priced. Many reviewers praise... See more

Service

Reviewers highlight positive aspects of service, often praising speedy delivery, great technical support, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the straightforward... See more

Price

Customers had positive experiences with price, often highlighting competitive pricing and good value. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Amazing company for all things power and solar, both at home and for our motorhome. Highly recommended, excellent communication, fast delivery and almost always have what you need in stock. Email repl... See more

Rated 5 out of 5 stars

I decided to be brave and create a ground mounted solar system myself. After a lot of research, VoltaconSolar stood out. They have everything needed, from the latest panels, floor mounted frames, inve... See more

Rated 5 out of 5 stars

Excellent! Very competitive price for the Solis data logger I purchased, and rapid delivery too. My original one (I suspect non OEM) didn't have reset button (nor inside), so when I upgraded my mesh s... See more

Rated 5 out of 5 stars

I live completely off grid & there are not many companies who can provide a completely off grid system. From first contact right through to delivery they have provided a fantastic service & have foll... See more


Company details

  1. Solar Energy Company

Written by the company

Manufacturer of solar photovoltaics systems and Premium LED Lights since 2011. We design and develop small and medium scale energy systems for off grid electrification.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

354 reviews

5-star
4-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

I ordered 3 rapid shut down switches…

I ordered 3 rapid shut down switches which the website said where in stock, then after calling them about a week after the order i was told that i had been sent an email explaining the delay (no email ever arrived and i checked all my junk etc). Then had to wait 3 weeks before they arrived.

Not ideal, as if i had known they where out of stock i may have found what i wanted elsewhere.

August 1, 2024
Rated 5 out of 5 stars

400w Solar panel

Very quick delivery and items well wrapped up. The quality of the solar panels is excellent, I now have 3x400w easily producing over 1kw. TNT is the delivery company they are quick and efficient. Will Probably buy more panels later.

July 31, 2024
Rated 5 out of 5 stars

Iv used this site a few times now and…

Iv used this site a few times now and can’t recommend them enough excellent customer service and fast postage a pleasure to deal with I will definitely be buying again in the near future ⭐️⭐️⭐️⭐️⭐️

July 28, 2024
Rated 5 out of 5 stars

Great Service!

Great Service!

One of the panels that was ordered was delivered damaged. Reported and Andrei couldn't of be more in getting the damaged panel replaced as quickly as possible.

July 17, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a mounting kit for 6 panels but…

Ordered a mounting kit for 6 panels but they did not send enough and told me i needed to buy more.
Ordered more so I could get it installed for the customer on Tuesday. Paid £30 for delivery and on Friday they had still not shipped the additional parts. Zero communication regarding this and when said I needed it they didn’t even bother to put it on express delivery.

July 16, 2024
Unprompted review
Voltacon Power Conversion logo

Reply from Voltacon Power Conversion

I am sorry to hear that you had issues with the delivery, we will investigate and arrange the extra parts immediately if they have been shipped already.

Rated 5 out of 5 stars

Super service

I couldn't have asked for any better deal than this.
The promptness in response and delivery. The customer service and everything was top notch!

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible experience

Terrible experience! They sold me a product that did not perform as advertised. It was a complete hassle to return it, and now they are refusing to refund us. They are also bullying us with all sorts of false claims. Unbelievable company—it feels like it's run by a bunch of bullies and liars. Avoid them at all costs. We will take this as far as necessary; they won't get away with it.

July 11, 2024
Unprompted review
Voltacon Power Conversion logo

Reply from Voltacon Power Conversion

This is not a genuine experience, we always offer refunds according to our guidelines and we always treat all our customers in the best possible way, our calls are recorded anyway and at any time we can prove the way we speak to our clients.
This customer received a full refund even if he was claiming out of the 30-day period for a product that was working without any defects.


Rated 5 out of 5 stars

My experience with Voltacon was an…

My experience with Voltacon was an absolute pleasure, with excellent communication throughout fast despatch despite them being mainland UK and me being in N.Ireland the panels arrived very quickly and well packaged. The Bifacial panels work an absolute treat. I would absolutely use them again, pity I can't give them 10 stars they deserve it.

June 27, 2024
Rated 5 out of 5 stars

Ess inverter and solar panels

Great value for products ess inverter with solar panels I was given help where I had issues a few emails to try and explain my problem and they made me a video explaining all the assembly and my dilemma was solved happy now

June 5, 2024
Unprompted review

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