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Vonder Reviews 645

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, often highlighting individuals who go above and beyond. People also appreciate the excellent locations of the properties, finding them convenient and well-situated. However, some people were dissatisfied with the service, mentioning issues with maintenance requests taking a long time to be resolved or being ignored. A few other people also felt that the facilities were not well-maintained, citing problems like non-working lights and lifts, and some experienced slow response times to their concerns.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers frequently praise individual staff members for their... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the professional and helpful staff, with... See more

Facilities

Reviewers mention ambiguous feedback about facilities. While some customers praise comfortable, well-equipped... See more

Location

Customers consistently note positive experiences with location. Many reviewers highlight the convenience of... See more

Response time

People report ambiguous experiences with response times. While many customers praise quick responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Building overall is nice, good amenities, everything you need! security could be increased though. The management team is really kind and helpful, Tida was my property manager whilst I was there, an... See more

Company replied

Rated 4 out of 5 stars

A very great landlord who provides nice flats, good community management, masterclasses, sports facilities, and fun events to meet your neighbours. Don't hesitate to sign a contract with them and expe... See more

Company replied

Rated 5 out of 5 stars

Working with Ty at the Stevenage site is always a pleasure. He is professional, reliable, and very good at his job. Ty consistently goes above and beyond to be helpful and is an excellent letting agen... See more

Company replied

Rated 5 out of 5 stars

A really pleasant place to live, it has a nice, calm atmosphere, I've met a marketing manager the other day and even though I've heard weird stuff about Coombe buildig I am quite satisfied, she explai... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency
  3. Condominium Rental Agency
  4. Vacation Home Rental Agency

Written by the company

Vonder is a tech-enabled, extended-stay lifestyle platform that redefines modern living by offering beautifully designed spaces prioritising experiences within a vibrant community. Tailored for digital nomads and young professionals, Vonder transforms long-term residential living by providing a home away from home while fostering connections and encouraging urban exploration. Our Vonder App enhances convenience and community engagement, connecting members with local cultures and adventures.

Vonder

Written by the company

Modern Living, Reinvented.
Discover our beautifully designed homes and vibrant communities around the world.

Contact info

4.1

Great

TrustScore 4 out of 5

645 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

I had a great experience viewing with Joseph.

I had a great experience viewing properties with Joseph. He was kind, friendly, and very informative throughout the process. He took the time to answer all my questions to the best of his ability and made me feel comfortable every step of the way. His professional yet approachable manner made the whole experience smooth and enjoyable. Thank you so much Joseph!!

July 11, 2025
Unprompted review
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Reply from Vonder

Hello Bronwyn,
Thank you for the lovely words. We’re so pleased to hear he made the experience smooth and enjoyable.

Rated 5 out of 5 stars

Viewing experience

Joseph was great at taking us around and explaining all the facilities tenants have access to. Totally loved our viewing experience :)

July 8, 2025
Unprompted review
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Reply from Vonder

Thanks so much!
Glad you enjoyed the viewing and we'll pass the kind words on to Joseph!

Rated 5 out of 5 stars

Kudos to team in Wembley!

I’ve been living in Wembley park for a while now and was initially planning to rent with Quantain ( a huge brunch in wembley), I have decided to move forward here because of Pablo and Iga. And still one thing that really stands out is the team. Right now you’ve got Eitam, Tal, Agi and Sorsha ( hopefully I didnt mixed up the names ) based in the office always friendly, helpful and actually involved with what’s happening around the building.

Before them, there was Pablo and Iga, and they also did a fantastic job!

June 11, 2025
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Reply from Vonder

Hey Rachel
Thanks so much for the kind words. It really means a lot to the whole team. We’re lucky to have people like Eitam, Tal, Aggie and Sorcha who genuinely care and always try to make a difference. Paweł and Iga will be happy to hear your shoutout too. We’re glad you chose to stay with us and we’re always here if you need anything.

Rated 5 out of 5 stars

Flat Viewing

David Frai of Vonder lettings showed a number of flats today.
He gave plenty of time to see the four flats and were not rushed and answered all the questions and more.
Thank you David for a stress free individual experience - you were exemplary.We will continue for another year with you.

June 16, 2025
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Reply from Vonder

Hey Parvaze,
Thanks so much for the lovely feedback! Excited to have you with us for another year! We're really glad to hear that David made the viewing experience smooth and stress-free. He’ll be happy to know his efforts were appreciated.

Rated 4 out of 5 stars

Very comfortable living accommodations

Very comfortable living accommodations. Property manager David has always been helpful and friendly. The property is kept clean and any maintenance issues are dealt with in a timely manner.

June 12, 2025
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Reply from Vonder

Thank you so much for your kind words, Myrtia. We're really happy to hear you've been enjoying your stay and that David has been helpful throughout!

Rated 5 out of 5 stars

This is my second year at Vonder…

This is my second year at Vonder Munich, and it has been an excellent experience so far. The staff are always helpful and friendly, the location is great, and the recent opening of several nearby shops has made everything even more convenient.

June 12, 2025
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Reply from Vonder

Hey Mohamed,
Thanks so much for your kind words! We’re really glad to hear that your second year at Vonder Munich has been such a great experience. It means a lot to us that you feel supported by the team and are enjoying the area. We’re lucky to have you as part of the community!

Rated 5 out of 5 stars

Literally obsessed with my Vonder…

Literally obsessed with my Vonder experience so far 🌟 I actually first heard about Vonder from a friend who lives in Vonder Upriver in Warsaw and she raved about it non-stop. So when I got the chance to stay here while working as an content creator, I was like YES PLEASE 👏✨

Huge shoutout to Aggie, she was an absolute angel! From day one she made everything super clear, helped me settle in, showed me around honestly couldn’t have asked for a better welcome, I even went to one of their events at Wembley and it just made me want to be part of it even more. 💛

June 11, 2025
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Reply from Vonder

Hey Alexandra,
Love hearing this! So happy you’re enjoying your Vonder experience and big thanks for your friend in Warsaw for the recommendation! Appreciate it.

Rated 5 out of 5 stars

We absolutely love working with Vonder

We absolutely love working with Vonder! Hosting events for their members has been such a joy. The venues are beautifully designed and always have a warm, welcoming atmosphere.

A huge shoutout to Aggie and Sorcha—they are incredibly kind, supportive, and a pleasure to collaborate with. From planning to execution, everything runs so smoothly thanks to their thoughtful coordination and positive energy.

The Vonder community is full of lovely people, and it's been amazing to see such enthusiastic engagement at every event. We truly can’t wait to partner on more events in the future!

May 30, 2025
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Reply from Vonder

Hey Yuru,
We absolutely love working with you too! Thank you for the kind words it’s always a pleasure teaming up. Can’t wait for more great events together.

Rated 5 out of 5 stars

Vonder Shoreditch, A Great Experience So Far!

Love my new apartment in the convenient location of Vonder Shoreditch, beside Hoxton station. The building and location is exactly what I was looking for this side of town. The Vonder team and concierge here have especially been so welcoming, with a special shout out to Sorcha for helping me to find my feet and get settled. Would recommend to a friend!

June 10, 2025
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Reply from Vonder

Hi, we love hearing this! So happy the location and the team, especially Sorcha, helped you feel at home quickly. Thanks for recommending us!

Rated 5 out of 5 stars

Pleasant experience at Wembley Park

I’ve lived at Vonder Wembley Park for the past 2 years and it was one of the pleasant and enjoyable residential experiences I've had after leaving my home.
The environment is super peaceful, and the whole place is really well maintained, ensuring a good balance of relaxation and productivity.

Also, special thanks to Eitam – he’s incredibly helpful, always up for a chat, quick to respond, and makes sure to be on top of any issues and are resolved properly. You always feel heard and supported here.

The management is actively monitoring all the admin stuff by ensuring regular inspection checks, sends clear communications about important stuff, reminders about community responsibilities, and also organises fun community events that bring people together.

The other amenities that I enjoyed were amazing co-working space, gym, table tennis, and a cinema room. Location wise, it's right in front of Wembley Park Station with easy access to Central London and has loads of grocery stores like Lidl, Asda, Sainsbury and great shopping options like London Designer Outlet nearby.

Overall, I was happy with my stay with no such concerning issues and would definitely try to come back if it fits my budget, haha :)

June 6, 2025
Unprompted review
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Reply from Vonder

Hi Gaurav,

Thank you for your lovely feedback! We’re really glad to hear you enjoyed your time at Vonder Wembley and that the environment, location, and amenities made a positive impact.

We also appreciate your kind words about the team it's great to know you felt supported throughout your stay.

Wishing you all the best, and we hope to see you again in the future!

Rated 5 out of 5 stars

Great experience

Moving here was honestly one of the best decisions I’ve made in a long time. My friend was the one who convinced me, especially after Vonder took over the building in Brentford. I had seen some of their other apartments, and I just knew the standard of living would be really high here.

I’ve read a few of the older Google reviews, and it’s clear some of them refer to the previous management. I feel bad for those people who had those experiences. But from what I see now, the whole team is trying really hard to make sure we’re all happy and comfortable.

My absolute favorite is Aggie – she’s always there to chat, takes amazing pictures of me during events… she is really just great. I highly recommend this building. Everything is hassle-free, and I love my beautiful apartment and the view of the park.

May 27, 2025
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Reply from Vonder

Hi Laura,

Thank you so much for your kind words. It truly means a lot. We're so glad to hear that moving here has been such a positive experience for you and that your friend gave you that final nudge.

We really appreciate you recognising the effort the team has put into turning things around. It’s something we’ve worked hard on and hearing feedback like yours makes it all worth it.

Wishing you many more happy moments and great views from your flat!

Rated 5 out of 5 stars

Joseph is wonderful and always so…

Joseph is wonderful and always so helpful to sign post me to the right person or help with information. He’s very prompt and so efficient. Thank you so much for all your help

June 5, 2025
Unprompted review
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Reply from Vonder

Hey
Thank you so much for your lovely feedback! We're really glad to hear that Joseph was able to support you so efficiently and point you in the right direction. We'll be sure to pass on your kind words to him it means a lot to the whole team.

Rated 1 out of 5 stars

Do not rent from Vonder

Do yourself a favour and RUN if you're trying to rent a flat from Vonder. Do not be like me. When I was moving in, I saw some of the one star reviews and thought, surely it can't be that bad since they have a couple of 5 star reviews too. IT WAS WORSE.

First of all, the five star reviews are fake. They're not from any real residents.

Vonder is absolutely awful. From the very first day we moved in, we had issues. We had informed them about when we would arrive but when we got here there were no keys. So we had to wait for hours with our luggage until someone came with the keys.

We didn't have a mailbox key for 6 months after moving in and missed critical letters from the government and council which ended up costing us a lot to remedy.

It is impossible to contact anybody at Vonder. They have a new property manager every few months and they've had at least 5 in the two years I've lived here. The phone numbers don't work. Maintenance issues take weeks/months to be attended to. They simply don't care.

In the New Horizon's building in Brentford security is abysmal. We constantly had packages stolen. Someone's motorcycle was recently stolen and a car was broken into. The basement isn't secure and we would sometimes come home to see strange people lounging around the building. We've complained about this for two whole years.

We once had a situation where trash wasn't picked up for weeks and there was so much vermin, it was disgusting.

The power bills are absolutely insane. You might think you're getting a good deal on rent but you're not because the power bills are crazy. We've paid almost £500 for power in winter months. And even when we don't use the heating we pay at least £150 on average which isn't normal. We do not know who the energy provider is and the whole thing is pretty shady.

Customer service is poor. They make up random bills and send you threatening emails asking you to pay.

If you don't want mental stress do not rent from Vonder. The property itself is quite nice and they have some of the nicest flats in the area but in my opinion it's not worth the hassle.

June 5, 2025
Unprompted review
Vonder logo

Reply from Vonder

Hey Barakat

Thank you for taking the time to share such detailed feedback. We're really sorry to hear about your experience and can completely understand how frustrating it must have been.

Some of the issues you mentioned, delays with maintenance, key handovers, communication breakdowns, reflect challenges we’ve faced in the past. We're not proud of them, but we’ve taken them seriously and worked hard to improve. Since then, we’ve made a number of changes:

- A dedicated customer support team is now in place and reachable by email or phone.

- Maintenance requests can be logged and tracked through the Vonder App, which has helped speed up resolutions.

- Security has been upgraded, including new car park gates, and we continue to have on-site staff during the night.

We know you’ve already been in touch with this team many times, and we appreciate your patience. As for the energy bills, these are handled by an external provider, not Vonder directly. The rates are usage-based and, on average, lower than standard market rates, but we understand how frustrating this part of the process can be. Our finance team only follows up when confirmation from the provider or tenant is still pending, and we do this to protect everyone involved and ensure payments are secure.

We’re aware that no explanation can undo your experience, but we are committed to doing better. Your feedback helps us improve, and we truly appreciate you sharing it.

If you’d like to speak directly with us, please feel free to reach out at marketing@vondereurope.com, we’re more than happy to have a conversation.

Rated 5 out of 5 stars

Incredible stay!

I had the most incredible stay at Vonder, everything from the stunning apartments to the unbeatable location made my days so much easier and more enjoyable. What truly made the experience stand out, though, was the amazing team. A special thank you to Aggie, who went above and beyond to make sure I had everything I needed. Her attentiveness and support made all the difference. Can’t wait to be back!

May 27, 2025
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Reply from Vonder

Hey Rebecca!
We’re really happy to hear you enjoyed your stay, we appreciate it. The team always aims to make things smooth and comfortable, and we know Aggie will be especially touched by your kind words. You’re always welcome back anytime!

Rated 5 out of 5 stars

Had a really good experience working…

Had a really good experience working with the Vonder team in the recently and collaborating over my workshops at their UK sites - especially working with Aggie, Sorcha and Guy who were all fantastic. Thank you! ☺️

May 28, 2025
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Reply from Vonder

Thank you so much, Jul! It was a pleasure having you at our UK locations. We're really glad you enjoyed the experience the team loved working with you too. Looking forward to more collaborations ahead!

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