Vortexair Reviews 1,967

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 1,606 reviews, reviewers overwhelmingly had a great experience with this company. Customers are very happy with the product, often highlighting its quality, sleek design, and effective heating and cooling functions. Many appreciate its quiet operation and ease of use, with some noting its suitability for various room sizes and its energy efficiency. The user experience, from website navigation to the ordering process, is generally described as simple and straightforward. However, some people mentioned issues with the delivery service, citing delays, confusion, or problems with the courier company. A few other people also felt that the fan was not powerful enough or that the display on the unit could be improved for better visibility.

What people talk about most

Product

Users describe positive interactions with the product. Many reviewers praise its stylish design, quiet... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the excellent build and sturdy feel... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers praised the quick and prompt... See more

Order

Consumers find order to be ambiguous. Many customers report positive experiences, highlighting easy ordering... See more

User experience

People report positive experiences with user experience. Many reviewers praise the ease of setup and use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more

Rated 4 out of 5 stars

Hello Jules and team. I love my vortex unit, it's sleek and aestheticically pleasing. Feels well built and sturdy which is a good thing as my ferrets have taken a liking to getting a draft of coo... See more

Company replied

Rated 5 out of 5 stars

All received as ordered - one minor postal issue which was fixed very quickly through Vortexair’s outstanding customer service via one quick email. Follow up comms to check we were happy was also exce... See more

Company replied

Rated 5 out of 5 stars

I wanted to replace an old convector heater & fan in my conservatory for a dual purpose, neater unit. This fits the bill perfectly. Unfortunately as I wasn’t paying attention I ordered two units. I co... See more

Company replied


Company details

  1. Electronics Company

Written by the company

Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 23% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Returning customer

Returning customer, second fan I have purchased, very quick next day delivery, cant fault the product or customer service. Really fantastic fan and can be used as a heater in winter, a sure winner all-round, very quiet and well made and modern looking

May 6, 2026
Unprompted review
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Reply from Vortexair

We appreciate your feedback and your continued support

Rated 5 out of 5 stars

Great fans, hot and cold.

I placed my order and received it with no problem.
The fans work perfectly.
I would love to purchase a couple more.
Excellent.

May 5, 2026
Unprompted review
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Reply from Vortexair

Thanks for shopping with us — we look forward to serving you again

Rated 5 out of 5 stars

Great experience with ordering and…

Great experience with ordering and delivery. Only got it yesterday due to the Bank Holiday so just had a quick test. It seems really good, and am looking forward to using it for both cooling and heating.

May 5, 2026
Unprompted review
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Reply from Vortexair

Thank you for your review and for choosing us

Rated 5 out of 5 stars

Never had a problem with the company

Never had a problem with the company, love the range of fans and good prices on the slight change you need customer support i find them fantastic and very helpful
I would give them 6 🌟 if it was possible

May 4, 2026
Unprompted review
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Reply from Vortexair

Thanks for taking the time to leave such a positive review

Rated 4 out of 5 stars

Quiet heater

i did read the instructions and the diagrams ,must admit i was very confused but did get it going ,still not sure as i didnt know how to up the heat, but it is quiet and when my son comes homei will ask him to show me

May 6, 2026
Unprompted review
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Reply from Vortexair

Thank you for your feedback Elaine.
If you need any assistance please do call our customer service telephone number, and one of the team will assist with any operating instructions.

Rated 4 out of 5 stars

Very quite and good for the small room…

Very quiet and good for the small room I wanted it for.
The one thing that I found not so good was that I paid extra for a Saturday delivery and it arrived th following Tuesday.

May 5, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re delighted to hear you’re happy with the product

Rated 5 out of 5 stars

So far so good

Apart from a small glitch with the delivery company, my fan arrived on the expected day. Well packaged. Don’t need to use it yet, but I’ve had a little try to see if I could follow the instructions. There’s a couple of buttons not mentioned on the instructions (timer and oscillation), but quite self explanatory. So overall happy so far…except one little niggle….white remote! I’ve got a “graphite fan”….i guess I’m being uber picky :)

May 5, 2026
Unprompted review
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Reply from Vortexair

Thanks for sharing your experience with the item

Rated 5 out of 5 stars

Great, all year round!

We now have 4 of these in the house, one more and every room that needs one will have one, I'll be getting that soon, great both in summer and winter. fantastic

May 2, 2026
Unprompted review
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Reply from Vortexair

Thanks for shopping with us — we look forward to serving you again

Rated 5 out of 5 stars

Easy to use website and order process

Easy to use website and order process. It was delivered next day by the courier company DX Express who kept me informed at every step of the pick up and delivery and all this for free! The product arrived in excellent condition and does what it says on the box. It's super quiet from low to mid and even at its highest setting is acceptable. Such good value compared to a Dyson.

April 29, 2026
Unprompted review
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Reply from Vortexair

We’re grateful you chose us and took the time to leave a review.

Rated 5 out of 5 stars

Although not had much chance to try it…

Although not had much chance to try it yet It looks a very good product. Instructions very easy to follow and looks as if it will be very effective.

May 5, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We’re delighted to hear you’re happy with the product

Rated 5 out of 5 stars

Decent product at a decent price

Decent product at a decent price, works well on warm and cool. Delivered on time .Be great if we actually have a summer

April 30, 2026
Unprompted review
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Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 5 out of 5 stars

Great product

My order was simple from start to finish, and i just know that the product is going to be quality, im still awaiting delivery, which could be a little faster for future reference, but over all, im very happy.

May 5, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your support

Rated 5 out of 5 stars

Quick delivery the next day

Quick delivery the next day. Fan is good but a bit bigger than i thought it would be

May 5, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

Thank you for your kind review — we really appreciate it.

Rated 4 out of 5 stars

A breeze of a company to shop with.

The product description on the website was loaded with relevant information, so was very helpful to customer searches. The ordering and delivery was effortless. The product Vortex fan/heater Pro plus is good and simple to use but I am still trialling it within my 30 day guarantee. And of course I love the fact that it is a fan and heater but also a large range of a choice of colours which can merge into most decors and satisfy person taste.

April 28, 2026
Unprompted review
Vortexair logo

Reply from Vortexair

We appreciate you taking the time to leave a review.

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