Happy with cold/heater functions to early to tell air purification. Remote fiddly no L. M.H.setting for heating (buttons) Display restricted viewing on base. Better on unit. Fan fixed in position but... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Vortex Air is the UK’s bladeless fan specialist. Heating, cooling and purifying features. It’s available in 11 different colours to suit your unique home interior. 2 year warranty and arrives with UK next day delivery.
Contact info
Vortex Air, Burnham Business Park, CM0 8TE, Burnham-On-Crouch, United Kingdom
- 01621767949
- Info@vortexair.co.uk
- vortexair.co.uk
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Returning customer
Returning customer, second fan I have purchased, very quick next day delivery, cant fault the product or customer service. Really fantastic fan and can be used as a heater in winter, a sure winner all-round, very quiet and well made and modern looking

Reply from Vortexair
Great fans, hot and cold.
I placed my order and received it with no problem.
The fans work perfectly.
I would love to purchase a couple more.
Excellent.

Reply from Vortexair
Great experience with ordering and…
Great experience with ordering and delivery. Only got it yesterday due to the Bank Holiday so just had a quick test. It seems really good, and am looking forward to using it for both cooling and heating.

Reply from Vortexair
Never had a problem with the company
Never had a problem with the company, love the range of fans and good prices on the slight change you need customer support i find them fantastic and very helpful
I would give them 6 🌟 if it was possible

Reply from Vortexair
Quiet heater
i did read the instructions and the diagrams ,must admit i was very confused but did get it going ,still not sure as i didnt know how to up the heat, but it is quiet and when my son comes homei will ask him to show me

Reply from Vortexair
Very quite and good for the small room…
Very quiet and good for the small room I wanted it for.
The one thing that I found not so good was that I paid extra for a Saturday delivery and it arrived th following Tuesday.

Reply from Vortexair
Very good product and good to have the heater too
All good. Good product and reasonable price.

Reply from Vortexair
So far so good
Apart from a small glitch with the delivery company, my fan arrived on the expected day. Well packaged. Don’t need to use it yet, but I’ve had a little try to see if I could follow the instructions. There’s a couple of buttons not mentioned on the instructions (timer and oscillation), but quite self explanatory. So overall happy so far…except one little niggle….white remote! I’ve got a “graphite fan”….i guess I’m being uber picky :)

Reply from Vortexair
Great, all year round!
We now have 4 of these in the house, one more and every room that needs one will have one, I'll be getting that soon, great both in summer and winter. fantastic

Reply from Vortexair

Reply from Vortexair
Had an excellent experience that I have…
Had an excellent experience that I have to order the second one for the living room.

Reply from Vortexair
Very happy with our 2nd Vortex…
Very happy with our 2nd Vortex…. Wife is happy and comfortable in her office now ☺️

Reply from Vortexair
Easy to use website and order process
Easy to use website and order process. It was delivered next day by the courier company DX Express who kept me informed at every step of the pick up and delivery and all this for free! The product arrived in excellent condition and does what it says on the box. It's super quiet from low to mid and even at its highest setting is acceptable. Such good value compared to a Dyson.

Reply from Vortexair
Although not had much chance to try it…
Although not had much chance to try it yet It looks a very good product. Instructions very easy to follow and looks as if it will be very effective.

Reply from Vortexair
Decent product at a decent price
Decent product at a decent price, works well on warm and cool. Delivered on time .Be great if we actually have a summer

Reply from Vortexair
Great product
My order was simple from start to finish, and i just know that the product is going to be quality, im still awaiting delivery, which could be a little faster for future reference, but over all, im very happy.

Reply from Vortexair
Really great product ordering and delivery so simple
From ordering to delivery everything was very simple and straightforward.
The product is great, thank you for being so prompt.

Reply from Vortexair
Quick delivery the next day
Quick delivery the next day. Fan is good but a bit bigger than i thought it would be

Reply from Vortexair
Well now I know i will be cool 😎 all…
Well now I know i will be cool 😎 all summer ☀️ its the best fan iv had

Reply from Vortexair
A breeze of a company to shop with.
The product description on the website was loaded with relevant information, so was very helpful to customer searches. The ordering and delivery was effortless. The product Vortex fan/heater Pro plus is good and simple to use but I am still trialling it within my 30 day guarantee. And of course I love the fact that it is a fan and heater but also a large range of a choice of colours which can merge into most decors and satisfy person taste.

Reply from Vortexair
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







