Vorwerk - Thermomix & Kobold UK and Ireland Reviews 392

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Many customers are really happy with their machines, describing them as amazing kits and game-changers in their kitchens. Reviewers frequently highlight the exceptional service and support received from advisors, who are often described as knowledgeable, helpful, and passionate. The customer service team is also consistently praised for being professional, efficient, and quick to resolve issues, with several individuals being singled out for their outstanding assistance. However, some people mentioned dissatisfaction with certain product changes, noting that newer models sometimes lack features or quality found in previous versions, making cleaning trickier or causing items to stain easily. Some customers also felt that the company's customer service was poor, with unanswered emails and a refusal to investigate issues, leading to frustration and a perception of declining quality.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the Thermomix to be a life-changer that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often praising the speed and quality of support received,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product for making life easier,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wanted to give it some time before sharing my opinion, but after using the TM7 for a while, I have to say I’m a bit disappointed. It feels like every time a new model comes out, something goo... See more

Rated 5 out of 5 stars

IWe bought our TM6 2023 from our advisor Gundega Upe,she traveled 130 miles to do a presentation for us.Gundega is amazing advisor ,cook and so knowledgeable.We bought here and then.Now we ordered TM... See more

Rated 5 out of 5 stars

It gives me great pleasure to be able to comment on the excellent service I have just received from Robert Chapman at Vorwerk regarding a problem with my TM5 Thermomix - after 8 years of faultless out... See more

Rated 5 out of 5 stars

I had an issue with my TM7 and contacted customer service as the machine is still under warranty. Robert was extremely helpful, booked me in for a repair and sent me a machine on loan the next day, so... See more

Company replied


Company details

  1. Home Goods Store
  2. Vacuum Cleaner Store

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

3.9

Great

TrustScore 4 out of 5

392 reviews

5-star
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1-star

Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I recently purchased a Thermomix

I recently purchased a Thermomix, and I couldn’t be happier with my decision. From the very first moment, my advisor made everything so easy to understand — their clear and engaging way of explaining how the machine works helped me feel confident and excited to start using it right away.

As for the Thermomix itself: it has completely transformed my kitchen routine. What used to take hours now takes minutes, and I no longer feel overwhelmed by cooking. Whether it’s chopping, steaming, kneading, blending, or even guided recipes — the Thermomix does it all in one sleek device. It’s like having a personal assistant in the kitchen.

Thanks to my advisor fatin Hamed and the Thermomix, I now enjoy cooking more than ever before. It has truly made my life easier, healthier, and more delicious!

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Fatin…


I had a great experience with Fatin Hamed she was not only incredibly knowledgeable, but also took the time to explain everything clearly and thoroughly. What stood out most was how genuinely friendly and approachable she was throughout the entire interaction. She answered all my questions with patience and made sure I felt confident in my decision.

Her ability to communicate the details in such a convincing and honest way really made the difference. It didn’t feel like a sales pitch, it felt like a helpful conversation. You can tell she truly cares about the customer’s experience. She definitely deserves recognition for her professionalism and excellent customer service!

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Thanks Bianca Brown…

We've had our Thermomix for just over a year and I have been enjoying restaurant quality food ever since. Cutting out ultra processed food has helped me to loose two stone effortlessly!
My advisor Bianca Brown has been on hand throughout, offering support and inspiration. Highly recommend her and Thermomix

May 18, 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing product!

What an amazing product. The thermomix has quite literally changes my families' lives for the better, I never used to cook, now I can make amazing meals for everyone, even my teenage daughter uses it. Made a massive difference to general gut health as I haven't bought any processed meals, sauces, or a loaf of bread since buying this. Thank to Bianca Brown who sold us the Thermomix, still, a year in she's fantastic with advice and meal ideas.

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fethia Youcef a passionate Vorwerk adviser

I can’t speak highly enough of my Vorwerk adviser Fethia Youcef. She supported me every step of the way, always ready to answer any question within seconds and consistently available whenever I needed her. Her dedication goes far beyond just being helpful, she created not just a group to share recipes, but a true community, a family. Thanks to her generosity, commitment, she has shared her time, knowledge, and positive energy with all of us. Her passion and support have truly made a difference. I’m so grateful for everything she does! Fethia youcef you are the best!

May 18, 2025
Unprompted review
Rated 5 out of 5 stars

Honestly I’ll clap for Sara rebai for…

Honestly I’ll clap for Sara rebai for changing my mind regarding TM6 as am not an easy person to convince . Especially when it comes to anything to do with technology. But through her Instagram page seeing he delicious dishes prepared by TM6 , I could see how great to have that beautiful little magical thermomix. I didn’t hesitate a second to order onewhich i am so pleased with it and im thinking to get the new TM7 for my mum. Thank you Sara for being such an amazing adviser

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve upgraded to TM6 last November…

I’ve upgraded to TM6 last November after meeting Bianca Brown and being an owner of a TM31 for 15+years. Bianca’s excitement, honesty and passion is contagious! She is always available for anything her clients need. It was the best decision as I never stopped using it since then. Thank you!

November 24, 2024
Unprompted review
Rated 5 out of 5 stars

We visited the Belfast store today with…

We visited the Belfast store today with Maria & Christy they were amazing they cooked 4 different items we we treated like queens their knowledge is brilliant we tasted all the food and went home with a fab goody bag they explain def things on the Tk7 + tips I totally love my TM7 I never used a saucepan since I got it Sous/ vide is fab mode for fish

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bianca Brow is the best rep around.

I had heard about the magical Thermomix via some friends some years ago and thought how much I would love one. So when I saw Bianca Brown demonstrating with taste samples of fresh bread, dips and cakes at the local market I was sold! Bianca became my rep and her infectious passion and complete knowledge of the product and the company are fantastic support to have. The Thermomix is such a magic tool making planning and creating delicious meals easy. We all love it and what it produces in our family 🥰 and we love Bianca Brown too.

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

My new kitchen friend: Thermomix

Thank you to Fethia Youcef for introducing me to the terrific Thermomix! I am so happy with my new kitchen friend :) Really impressed with all I've discovered so far, making cooking a fun and exciting experience with sooooo many great recipes to try!!! And of course the lovely Fethia is always there to guide and inspire me and many others. Really recommend Fethia as an advisor... She's kind, patient, friendly, a fabulous cook & star baker! Thank you, Fethia! :)

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

TM7….Amazing!

Have been the owner of a TM31 for the last 14 years but decided to take the plunge and purchase the brand new TM7 which I received a couple of weeks ago and it is amazing! A few days in, however, I had a problem with the lid getting stuck and spoke to Samantha Croom, my local distributor, who went above and beyond to try and help me sort it out. It did right itself in the end, but I spoke to a customer service advisor the following day just to register the problem and to get some tips should it happen again. They were incredibly helpful and professional sending me advice in an email and even offering me a new machine!! Fantastic service.
If anyone is thinking about getting the new TM7, do, it will change your cooking life!
Oh and lastly a big shout out to Samantha Croom again, she’s a passionate advisor and I have enjoyed her online demonstrations, so much!

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

FATHIA, The best advisor ever ❤️

I was introduced to Fathia by a close friend to buy the TM6 and she told me that she was the best advisor than you can have in the borough. She was right! Fathia is very dedicated and passionate, she always here to help and support you for any kind of problems that i have with my TM6.
She also organised fun and amazing classes, from online to face to face event, the last one was decorating cake using thermomix, it was a success, everyone enjoyed it. Every day, Fathia will post new recipes from cookidoo that she made and review it.
It makes my life so easy to have her as an advisor, and i have been using my thermomix to the fullest.

February 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advisor Bianca Brown

Had a great experience with Vowerk and Thermomix. My adviser Bianca Brown is very knowledgeable and is always available to answer questions. She is very active on the WhatsApp group and inspires us daily with new recipes to try and hints and tips. Bianca is very personable and has a great turn of phrase

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

I bought a tm6 and it was great…

I bought a tm6 and it was great especially my advisor (fethia youcef) was very helpful posting great recipes and tips. I highly recommend her. Thank you team thermomix especially fethia.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely LOVE everything about my…

Absolutely LOVE everything about my thermomix. Bianca has been very helpful with recipe tips, recommendations and all things thermomix since I purchase mine from here. Best thing I have every brought from the loveliest person!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

My advisor Fethia Youcef.

Fethia is a lovely lady. The best advisor. From day one she has been very helpful and supportive. She’s always available every time I call her for advice or tips.Thank you Fethia for your support and dedication.

May 14, 2025
Unprompted review
Rated 4 out of 5 stars

Thanks Fethia!

I am not an easy person to convince and yet Fathia Youcef managed to change my mind when it comes to anything to do with technology. Around the table sharing delicious food prepared by Fethia, I could see how great to have that beautiful little magical thermomix. I didn’t hesitate a sec to order one. I am so pleased with it.

February 11, 2025
Unprompted review

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