Vorwerk - Thermomix & Kobold UK and Ireland Reviews 392

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Many customers are really happy with their machines, describing them as amazing kits and game-changers in their kitchens. Reviewers frequently highlight the exceptional service and support received from advisors, who are often described as knowledgeable, helpful, and passionate. The customer service team is also consistently praised for being professional, efficient, and quick to resolve issues, with several individuals being singled out for their outstanding assistance. However, some people mentioned dissatisfaction with certain product changes, noting that newer models sometimes lack features or quality found in previous versions, making cleaning trickier or causing items to stain easily. Some customers also felt that the company's customer service was poor, with unanswered emails and a refusal to investigate issues, leading to frustration and a perception of declining quality.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the Thermomix to be a life-changer that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often praising the speed and quality of support received,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product for making life easier,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wanted to give it some time before sharing my opinion, but after using the TM7 for a while, I have to say I’m a bit disappointed. It feels like every time a new model comes out, something goo... See more

Rated 5 out of 5 stars

IWe bought our TM6 2023 from our advisor Gundega Upe,she traveled 130 miles to do a presentation for us.Gundega is amazing advisor ,cook and so knowledgeable.We bought here and then.Now we ordered TM... See more

Rated 5 out of 5 stars

It gives me great pleasure to be able to comment on the excellent service I have just received from Robert Chapman at Vorwerk regarding a problem with my TM5 Thermomix - after 8 years of faultless out... See more

Rated 5 out of 5 stars

I had an issue with my TM7 and contacted customer service as the machine is still under warranty. Robert was extremely helpful, booked me in for a repair and sent me a machine on loan the next day, so... See more

Company replied


Company details

  1. Home Goods Store
  2. Vacuum Cleaner Store

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

3.9

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have recently purchased a TM6

I have recently purchased a TM6, which I am thoroughly enjoying using. Bianca Brown is a fantastic Thermomix consultant/advisor who has been at the other end of the phone answering all my questions no matter how daft they were! I would recommend using Bianca...she is honest, professional and friendly! Thanks Bianca!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Thermomix

I love my Thermomix, it has actually changed my life!! As soon as I saw the wonderful Bianca Brown doing a demo I was hooked! I loved Bianca's passion for it and how she showed us how we needed it in our life....and she was right! I'm eating more fresh and nutritious food and I'm trying new dishes every day. The Thermomix is really easy to follow, easy to clean and just wonderful. I've even lost weight! Thank you Thermomix and a massive thank you Bianca!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I bought my Thermomix 4 years ago and…

I bought my Thermomix 4 years ago and can't imagine cooking without my TM6. My amazing advisor Lucy Wiley was able to guide me through everything that my TM6 could do and the Cookidoo app opens your kitchen to so many recipes.
Highly recommend getting one for your kitchen, especially if you're a family!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thermomix changed my life

Thermomix changed my life. It makes everything easy. My advisor Fathia Youcef is very helpful every time I contact her, she answers my questions and finds solutions to my worries. She is amazing, her help and support were very important. I will never thank her enough and I would definitely recommend her for anyone looking to purchase a Thermomix.
If you are interested in purchasing a Thermomix do not hesitate. I promise you it will change the way you cook.

Thank you boss for being there for us.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I am loving my Thermomix

I am loving my Thermomix we are all cooking with it my husband son and myself tasty and professional meals Bianca Brown gave me a great affordable deal and has been there to set it up and give me advice when I needed it all with a smile

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great sales reps

I haven't has any experience with the company aside from my interactions with Bianca Brown the sales rep. Bianca is passionate about the product and brimming with advice and helpful tips.

I also met Martina at a friend's party. She was also an attribute to the company; knowledgeable and enthusiastic

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

My Thermomix is one of the best…

My Thermomix is one of the best purchases I have ever made. It has completely changed the way I cook and thanks to my advisor, Denise Hepburn, I continue to learn and experiment. Thank you Denise for bringing this little piece of fabulousness into my life xx

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Fethia has been instrumental in helping…

Fethia has been instrumental in helping me navigating thermomix and learning about its functionality and how to make the most out of it. She has been very supportive and responsive each time in needed some help and support.
Thank you so much Fethia for your patience and support. Super star!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

My advisor fethia Youcef she’s the best…

My advisor fethia Youcef she’s the best helper I’ve ever had my experience with thermormix is really good because of how sweet and kind she is and she really made my experience extremely well. I recommend her for other people because she really takes her job seriously and she really deserves praise

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

THERMOMIX from Bianca Brown…

I brought a Thermomix from Bianca Brown last month and absolutely love it. I use it for everything- including juicing. My family are eating better and Bianca is a great host and mentor

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE my Thermomix

I absolutely LOVE my Thermomix - it's completely changed my diet and mindset around meals. Made aware of this fabulous device by my rep, Bianca Brown, I was guided through the whole buying process to ensure I got the best deal. Bianca has been on hand every time I need advice and shares tips and recipes to help you get the most out of your Thermomix purchase. It's not a cheap machine but with the interest free credit deal, the lack of need to purchase other kitchen devices and the savings you can make on food, it hasn't cost me any additional money than what I would have spent eating rubbish food. I'm a complete convert. Thank you Bianca and thank you Thermomix.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Thermomix changed my life.

I love my Thermomix & could not live/cook without it! It has changed my life and as a family we eat so much better, have less food waste and save so much money on our shopping. So much so that I decided to join as an advisor. The training and support from my TL has been great and I am loving sharing my love of Thermomix with others. Helen Sykes

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Falling in love…

I spent some time playing with my daughters thermomix. I tried not to love it, but failed miserably!
I was introduced to Bianca & she was not pushy, but there to answer questions was and still is really knowledgeable on the whole brand. In the end it was not a hard decision to make, but helped by being supported in the decision without a big sales push.
Bianca continues to be supportive some 9+ months on remotely. Thanks to her soft sell, I would not be without my "Thermolina" now. Go Bianca <3

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Bianca Brown introduced me to Thermomix…

Bianca Brown introduced me to Thermomix as her enthusiasm for the product was tangible. It hasn't disappointed and is every bit as good as she said enabling new flavours and dishes. I had never made flatbread before. Who knew it was so easy! Bianca's after sales service is excellent too, always offering new tasty dishes to try and ready with support and advice when needed. Love my Thermomix. And Bianca. 😃

May 16, 2025
Unprompted review

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