Vorwerk - Thermomix & Kobold UK and Ireland Reviews 392

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Many customers are really happy with their machines, describing them as amazing kits and game-changers in their kitchens. Reviewers frequently highlight the exceptional service and support received from advisors, who are often described as knowledgeable, helpful, and passionate. The customer service team is also consistently praised for being professional, efficient, and quick to resolve issues, with several individuals being singled out for their outstanding assistance. However, some people mentioned dissatisfaction with certain product changes, noting that newer models sometimes lack features or quality found in previous versions, making cleaning trickier or causing items to stain easily. Some customers also felt that the company's customer service was poor, with unanswered emails and a refusal to investigate issues, leading to frustration and a perception of declining quality.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the Thermomix to be a life-changer that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often praising the speed and quality of support received,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product for making life easier,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wanted to give it some time before sharing my opinion, but after using the TM7 for a while, I have to say I’m a bit disappointed. It feels like every time a new model comes out, something goo... See more

Rated 5 out of 5 stars

IWe bought our TM6 2023 from our advisor Gundega Upe,she traveled 130 miles to do a presentation for us.Gundega is amazing advisor ,cook and so knowledgeable.We bought here and then.Now we ordered TM... See more

Rated 5 out of 5 stars

It gives me great pleasure to be able to comment on the excellent service I have just received from Robert Chapman at Vorwerk regarding a problem with my TM5 Thermomix - after 8 years of faultless out... See more

Rated 5 out of 5 stars

I had an issue with my TM7 and contacted customer service as the machine is still under warranty. Robert was extremely helpful, booked me in for a repair and sent me a machine on loan the next day, so... See more

Company replied


Company details

  1. Home Goods Store
  2. Vacuum Cleaner Store

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

3.9

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Best purchase ever !!!

It’s the best purchase I have ever made !! I bought my TM6 from FETHIA Youcef , she the best adviser i ever met , she is the only one who convinced me !!! I she helps 24 h a day , she never miss a message or a phone call , we share recipes on our thermomix chat group , and never run out of ideas !!! I will definitely buy the TM7 from her !!!!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

For those who still thinking to buy one !! This cooking machine is super powerful !!

I have no doubt to highly recommend this powerful cooking machine which totally transformed your life time and cooking skills. Not just it saves the cost of electricity bills and this comprehensive machine can save your kitchen space. It minimises your cooking time as I can do several dishes in one go ! The more you use the more you get it pros! I bought it via one of super sale from East London - Ms Ada Cheung. She is a very responsive lady and her aftersales service is excellent. She has set up different cooking class regularly and we can learn a lot of the techniques and great cooking tips from her too ! Thank you Ada !! You are the best !

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I’m bought my TM6 from Bianca Brown…

I’m bought my TM6 from Bianca Brown about a month ago! I wanted one for ages but just seemed to steep for a monthly payment, until Bianca came to me with an amazing deal I could not turn down! We are now so much healthier, dinner times are such a breeze and we really enjoy family meals together again! Not to mention the bonus of having minimal effort for expert cooking! I’m so happy Bianca was introduced to us, she was so helpful, she’s there for us anytime we need and just so happy!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Changed our eating habits

We bought our TM6 after much deliberation as to whether it was worth it.
Our rep Bianca Brown was amazing from the first demo, to recommendations on recipes, how to adapt recipes and lots of advice when using.
It has changed our family’s eating habits and has encouraged the whole family to get involved in cooking. Cannot recommend enough!

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Sher-mazing

I bought my TM6 from Bianca Brown, the machine is a godsend, we have been eating Michelin star food ever since. It is so easy to use with a touch of a button your on your way to healthy meals in no time. Bianca has been so supportive from sharing recipe ideas to helping with technical glitches and product support and is always on the other end of the phone if you need her.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

I bought my thermomix from the best and…

I bought my thermomix from the best and lovely super chef Fethia Youcef . She very helpful when we need her always she’s shearing with us her recipes and she gives us advice too. Really thank you for her🌹

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Bianca

Bianca Brown introduced me to my Thermomix and it had transformed my life. Not only has it invigorated a passion for cooking, but doing it from scratch has inspired me, it has saved me money on my weekly shopping - not to mention my energy bills. It has helped me loose weight and I’m eating the best meals I have ever tasted - takeaways have gone out of the window as I’m cooking better myself in my Thermomix. Thank you Bianca for your help, support, enthusiasm and inspiration. When they say you are given a 5* service Bianca means it! 🙌💕

September 17, 2024
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Vorwerk…

I had a great experience with Vorwerk UK. I contacted them about an order, and Hannah from the Customer Care Team was very helpful and quick to respond. She processed everything smoothly and kept me informed. Really appreciate the support and friendly service. Thank you!

May 14, 2025
Rated 5 out of 5 stars

Ada Cheung (East London)

I became one of Ada’s VIPs after buying the TM6 from her. Her after-sales care service and cooking classes are excellent👍🏽 — I really enjoy them!🤍

June 15, 2024
Unprompted review
Rated 5 out of 5 stars

The advantage of thermomix

Recently, I talked about thermomix with Sara Rebai and she convinced me to buy one and it's just question of time, so soon I will buy one because it's very helpful and rapid.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Bianca Brown has changed my life by…

Bianca Brown has changed my life by introducing me to Thermomix a year ago. From the moment I hosted a party for Bianca her passion, enthusiasm and knowledge has been outstanding. She’s constantly sharing tips and tricks along with fab recipes and ideas. She oozes passion for everything Thermomix stands for and I’m so grateful to her for introducing me to it. Thanks Bianca!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Im so happy

Im so happy with this thermomix as this has changed my life. Now its way easier to make anything you want in basically no time. With cookido I keep making new stuff with lots of varied recipes and I want to thank Fathia for showing me this device and for still helping us out by giving us ideas and tips. Really happy with Thermomix.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ada Cheung - East London

Thanks Ada for guiding us to make egg tofu today. Her instructions are clear and easy to follow. The egg tofu is really yummy! My kids love eating it!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bianca Brown UK

Bianca Brown has been amazing at not just the presale process but ongoing continuous support with our TM6. Im part of a whole community of cooks who share tips and recipes and it’s all down to her hard work.
🌠

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fathia youcef is the best advisor i…

Fathia youcef is the best advisor i heva even seen, kind, polite and always ready and especially happy to help.
She always make events as parties. We always learn from her new things.
Lamyae
Thank you boss

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing machine, brilliant customer service

Rep Bianca Brown has changed my life by bringing the Thermomix into my kitchen! I have never been a great cook but she showed me just how easy it is to make all kinds of wonderful creations that I never would have dreamt possible. She’s a ray of sunshine and always on hand with suggestions and advice and tips! The machine is absolute magic and I’ve even baked my own bread!!

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Themomix (TM6)

I have recently purchsed a TM6, and im thrilled with it!
My advisor, Bianca Brown has been amazing! From helping me set it all up to choosing recipies that suit my family, plus, i am able to call on her whenever I need help or advice. With the TM6 I am cooking more varied and interesting meals, it just makes my life so much easier, even the kids are getting involved.
Best purchase ever!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

New to this but loving it

New to this - just got a TM6 and Bianca Brown has been so helpful. Great demo and always on hand for a text/call/voice note
Made a few recipes so far and all sooo easy and lovely

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I Had An Excellent Thermomix Experience – SARAH RABAI Is A Knowledgeable and Supportive Advisor!

I recently had the pleasure of experiencing a Thermomix demonstration with Sarah Rabai, and I couldn’t be happier with the service provided. She was incredibly knowledgeable about the product, explaining its features clearly and demonstrating its versatility with ease.

What stood out the most was her passion for cooking and genuine enthusiasm for Thermomix. All my questions were answered with patience, and I felt supported throughout the entire process. The tips and recipes shared during the demonstration were truly inspiring—I’m now even more excited to start using my Thermomix to its full potential!

If you’re considering a Thermomix, I highly recommend reaching out to Sarah Rebai . You’ll be in great hands!

Thank you Sarah for such a fantastic experience!

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Good and Easy to use

It is easy to use and clean with a good agent from East London - Ada Cheung who teaches me how to use it with many good and traditional Chinese recipe and sharing of her valuable experience in cooking that made cooking so easy.

May 15, 2025
Unprompted review

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