Vorwerk - Thermomix & Kobold UK and Ireland Reviews 392

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers had a great experience with this company. Many customers are really happy with their machines, describing them as amazing kits and game-changers in their kitchens. Reviewers frequently highlight the exceptional service and support received from advisors, who are often described as knowledgeable, helpful, and passionate. The customer service team is also consistently praised for being professional, efficient, and quick to resolve issues, with several individuals being singled out for their outstanding assistance. However, some people mentioned dissatisfaction with certain product changes, noting that newer models sometimes lack features or quality found in previous versions, making cleaning trickier or causing items to stain easily. Some customers also felt that the company's customer service was poor, with unanswered emails and a refusal to investigate issues, leading to frustration and a perception of declining quality.

What people talk about most

Product

People report ambiguous experiences with product, with many finding the Thermomix to be a life-changer that... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many expressing significant... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Service

Customers had positive experiences with service, often praising the speed and quality of support received,... See more

Quality

Consumers find quality to be ambiguous, with some reviewers praising the product for making life easier,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I wanted to give it some time before sharing my opinion, but after using the TM7 for a while, I have to say I’m a bit disappointed. It feels like every time a new model comes out, something goo... See more

Rated 5 out of 5 stars

IWe bought our TM6 2023 from our advisor Gundega Upe,she traveled 130 miles to do a presentation for us.Gundega is amazing advisor ,cook and so knowledgeable.We bought here and then.Now we ordered TM... See more

Rated 5 out of 5 stars

It gives me great pleasure to be able to comment on the excellent service I have just received from Robert Chapman at Vorwerk regarding a problem with my TM5 Thermomix - after 8 years of faultless out... See more

Rated 5 out of 5 stars

I had an issue with my TM7 and contacted customer service as the machine is still under warranty. Robert was extremely helpful, booked me in for a repair and sent me a machine on loan the next day, so... See more

Company replied


Company details

  1. Home Goods Store
  2. Vacuum Cleaner Store

Written by the company

Bring your home to life with Vorwerk's 2 home brands - Thermomix, our all in one kitchen appliance & Kobold, our all-encompassing homecare system.


Contact info

3.9

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 36% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No regrets!

Purchased the TM6 from Lucy Wiley. No regrets at all. Lucy was extremely helpful from the start and I wouldn’t have purchased one without her professional opinions and support.
It has definitely helped me learn more about cooking, try different food combinations and eating more foods from scratch. It does have quite a price tag but you get what you pay for.
Lucy is always constantly on hand to help with literally any queries I have, offering to provide video calls, demonstrations and any kind of support she can! Her customer engagement is second to none!
If you’re thinking of buying one, I highly suggest you speak to Lucy Wiley!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I recently bought a TM6 from Esther…

I recently bought a TM6 from Esther Hooley. Esther convinced me in s as blink that this would change my life. She was correct. Makes cooking easy, saves waste, saves on my grocery bill, we are eating healthier than ever and the meals are delicious. Esther was so easy to work with, she passionately believes in the product and this is by far the most important purchase I would ever make for my kitchen. Thank you Esther you are amazing and you have changed my life and my health. If you are thinking of buying a Thermomix Esther is your lady.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Bianca Brown - enthusiastic and fabulous..

Recently purchased my thermomix after a few months of weighing up the pros and cons.. quite honestly there are no cons and I'm so glad I got it. The company are brilliant, my order arrived with a day and is such a quality product. Mostly though my rep Bianca Brown has made my purchase and experience exceptional. Bianca really knows her stuff on anything food and thermomix related, she is the so enthusiastic and is proof of how this can change your health mindset. Bianca doesn't forget you after, she is always checking in, there for advise and posting tasty ideas on her thermomix queens WhatsApp group. I don't think I would have made the purchase without her and already after am using my TM6 at least once a day.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I bought TM6 last year. Ada (East London - Ada Cheung) is very helpful and professional, always sharing updates receipts and cooking experiences. I’ve learnt a lot and enjoy cooking with TM6 very much! 👍🏻

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I’m loving my brand new Thermomix Tm7…

I’m loving my brand new Thermomix Tm7 and all the support from Esther Hooley. I inherited a very old Thermomix from my mum but the TM7 automates everything so making recipes is so much easier. I’ve also moved to shopping lists on my phone which is a really handy function. Great device, excellent support from the adviser. thanks Esther Hooley!

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Sarah rabai ,she is a very good and…

Sarah rabai ,she is a very good and amazing advisor very helpful i bought my thermomix few months ago and she is still here when I need or stuck on something always reply and stay until the problem is sorted ❤️
If anyone of my friend or family want to buy thermomix definitely I will recommend sarah as she is a very good worker.

December 6, 2024
Unprompted review
Rated 5 out of 5 stars

I’m into my 3rd year of owning a TM6

I’m into my 3rd year of owning a TM6, it took me 4 years to buy one! All I can say is what a waste of 4 years slaving in the kitchen when my Thermie makes light work of restaurant quality food every time! Well done Lucy Wiley for your social media posts which finally persuaded me! 13 of my friends and family are also in the Thermomix gang. Don’t hesitate to buy one is my advice

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

I am new to Vorwerk

I am new to Vorwerk. Before I purchased it, I was struggling for two years as it was quite expensive and I was not sure if it really could help me to cook. Thanks Ada Cheng from East London. She is a very responsible and helpful agent. With her kind assistance, she would make sure you know how to manage Vorwerk and enjoy cooking with it. Ada is highly appreciated she always create new recipes for her customers. Brilliant

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great piece of equipment

I am new to my T6 only had it three months but it is a brilliant piece of equipment and gives you confidence to try new things.Lucy Wiley has been a great support and always keeps us updated on new ideas

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

My thermomix journey

I’ve had my thermomix for 5 years and love it.
Lucy has helped me with recipes, advice she’s always eager and happy to help.
Thank you Lucy Wiley for everything, you’ve made the thermomix journey very enjoyable.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Sara Rabai

I didn't want to buy Thermomix but Sara Rabai's explanation method made me love it and I really found it excellent especially since I travel a lot and I used to suffer from my husband's constant calls to ask me how to cook for the kids!! Today Thermomix has become the best thing I've bought this year for the whole Family.
Thank you Thermomix and thank you very much Sara Rabai

November 6, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look