Voucher Express Reviews 6,391

Kaye was excellent. A prompt and professional response.

I mistakenly ordered and paid for a voucher for the wrong person. I rang Voucher Express to cancel but they were closed, so I emailed. Later that evening Kaye Tinsley contacted me to say that she had cancelled the order and fully refunded me - I was pleasantly surprised as it was very unexpected - at best I thought I would only be given a credit for the amount already paid.

Kaye Tinsley from John Lewis - big thank you for the quick response!

Thank you to Kaye Tinsley for her very quick reply & helpfulness! Excellent service! Thank you Kaye!!

Prompt, professional, exceptional customer service from Kaye

Excellent customer support. My issue was resolved quickly and professionally. Really appreciated the help from Maisie.

Ordering a voucher via this website was very straightforward and although the recipient struggled to open their e-gift the issue was resolved very promptly by Maisie, Customer Solutions Advisor, many thanks

Super efficient, friendly and helpful service from Kaye Tinsley. Thanks for your prompt help Kaye!

Voucher has not been delivered, through no fault of Selfridges. Customer service were very quick to respond and took action to rectify issue

They solved my problem very shortly after I put in the request!!

I received a gift voucher and had some difficulties claiming it. I sent an email to ask for assistance, and Maisie got back to me AND solved the issue within a minute! Really appreciate the quickness

Had a bit of a blip when ordering a voucher for a friend’s 30th. Sent an email Sunday evening that the friend never received the email. I got an email from Maisie before 9am the next day that the email had been updated and the voucher was reissued. Great service and my friend is delighted. Thanks Maisie 🙏

Neil supported me with a change of email address meaning a colleague was unable to access a leaving gift card .... he was incredible in his customer service, I honestly didnt think customer service like this still exisited. He called me numerous times, called me back, sorted it all out in under an hour - what a fantastic ambassodor for JLewis. His service put a smile on my face all day - superstar , give this man a bonus!!!!

I have received very professional and swift help from Kaye today. She was really kind and helpful. Thank you

Good list of available shops, however Apple gift card is advertised and listed as an option, but not actually available unless the gift card is a "Corporate" gift card (as I was informed by customer service).

Amazing customer service. Kaye Tinsley got back to me very quickly and resolved my issue straight away which meant I could spend my voucher that day. Very happy customer. Thank you so much.

Very happy with the customer service that was provided by Amanda. Super helpful and quick response to my query. Thank you!

Maisie gave excellent, prompt and friendly service and resolved my query. She is an asset to the company. Thank you !

Kaye Gave great customer service. I was concerned in not receiving a confirmation email for my order and was resolved instantly due to my error on email address.

Very prompt in responding to emails. Thank you Kaye

Had short survey on email from VEX,10 minutes to fill in and was rewarded with £ 15 B&Q voucher,voucher came in post within 24 hours,top marks all round...