Excellent service by Abbie O'Brien....I ordered an e-voucher however a griend had already purchased a B & Q giftcard so my e-gift not required - i had a speedy response to my problem, resolved withou... See more
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Review summary
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I sent a message this morning requesting guidance within minutes I received a response which I acted upon . I was then able to sort out the problem and was so pleased. It was a pleasure to deal wit... See more
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Maisie did a fantastic job when I called her with a question about my Selfridges vouchers, which wasn’t that straightforward! She called around different departments to resolve my query and called me... See more
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I came across this Vex gift voucher in my Google wallet worried that it was out of date I went onto the website to redeem it I had to enter the voucher number but couldn't find the pin. I emailed them... See more
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Company details
About Voucher Express
Written by the company
At Voucher Express, we make gifting easy, fast and rewarding.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
For over 25 years, we’ve specialised in providing digital and physical gift cards for the most loved brands, helping individuals and businesses celebrate every occasion with convenience and style.
Whether you’re saying thank you, rewarding a team, or sending a last-minute gift, our secure and reliable service ensures every gift is delivered on time and with care. We’re proud of our excellent customer service and our commitment to making the gift-giving experience simple, personal and stress-free.
Contact info
Metcalfe House, 23H Kirkgate, , HG4 1PB, RIPON, United Kingdom
- 0371 384 5931
- info@voucherexpress.co.uk
- voucherexpress.co.uk
4.9
Excellent
6K reviews
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Maisie gave excellent service
Maisie gave excellent, prompt and friendly service and resolved my query. She is an asset to the company. Thank you !
March 19, 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback.
Kaye Gave great customer service
Kaye Gave great customer service. I was concerned in not receiving a confirmation email for my order and was resolved instantly due to my error on email address.
Very prompt in responding to emails. Thank you Kaye
March 18, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the email issue was resolved quickly and that you received great customer service. We appreciate you taking the time to leave us feedback.
VEX gift card
Had short survey on email from VEX,10 minutes to fill in and was rewarded with £ 15 B&Q voucher,voucher came in post within 24 hours,top marks all round...
March 18, 2026
Unprompted review
Reply from Voucher Express
Thank you for your fantastic feedback!
Great
Great, I also had a small issue that my recipient missed the email alert then deleted. The team were right on it and sorted it out by return
March 18, 2026
Unprompted review
Reply from Voucher Express
We appreciate your review and are happy to hear that our team promptly resolved the issue with your recipient's email alert.
Prompt and efficient resolution
I received prompt and efficient assistance from Customer Solutions Advisor Maisie when I ordered a gift card online and realised that I has mispelt the recipient's a name. Maisie made the required correction within minutes. Problem solved.
March 17, 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to share your positive experience with us.
friendly, helpful and efficient staff
After waiting almost 20 minutes to get through, I spoke to a really helpful and efficient Kaye Tinsley who sorted my problem in super fast time. Thanks Kaye!
March 18, 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to share your feedback. We're happy to hear that the issue was resolved quickly and efficiently.
Really speedy and helpful response!
Really speedy and helpful response!
March 18, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that you had a positive experience with us. Thank you for your review.
Great service
March 17, 2026
Unprompted review
Reply from Voucher Express
We appreciate your positive feedback.
Very responsive
I emailed the team as my friend was saying that the voucher I had sent her had not been received. Kaye Tinsley on the voucher team immediately responded and re-sent the voucher which was amazing service. Thankyou!
March 18, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the voucher issue was resolved quickly. We appreciate your positive feedback regarding our team's prompt assistance and are glad we could help.
I had an issue with a Gift Card
I had an issue with a Gift Card that I had purchased and needed to send it to an alternative email address. Two minutes (literally!) after sending an email to a generic Customer Service email address, I had received a PDF copy which I could send however and wherever I wished. Massive compliments to Kaye Tinsley for a successful outcome.
March 17, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that we resolved the gift card issue quickly and efficiently. Thank you for your positive feedback.
Reply from Voucher Express
We appreciate you taking the time to share your positive experience.
Terrible in every way
Terrible in every way takes a ton of steps to redeem and hardly any shops and can’t even use in store trash
March 16, 2026
Unprompted review
Reply from Voucher Express
We appreciate your feedback and regret you had a difficulty redeeming the gift card. Please reach out to us if you require any further assistance, we would be happy to assist you.
Fantastic customer service
Abbie O'Brien was extremely helpful in assisting me with my hapless attempts at providing the correct email for the voucher I purchased. The responses were swift and the problem resolved. Thanks Abbie!
March 16, 2026
Unprompted review
Reply from Voucher Express
We appreciate you taking the time to share your positive experience.
Needed to change the delivery date for…
Needed to change the delivery date for a voucher and got a quick response from Abbie O'brien to confirm it had been done.
March 16, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that Abbie provided a quick response and confirmed your voucher delivery date change. Thank you for your positive feedback.
I had a problem collecting the evoucher…
I had a problem collecting the evoucher from the email I’d been sent from National Gardens. Abbie O’Brien from their customer service team sorted out the problem for me promptly and efficiently. First class service - thank you
March 16, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the issue was resolved quickly and efficiently. We appreciate your positive feedback regarding our customer service team's support. Thank you.
I ordered a Halfords e voucher & used…
I ordered a Halfords e voucher & used wrong email address. Abbie was brilliant & quickly correctly my mistake so the voucher could not be downloaded. I had repurchased & was therefore given a prompt refund. Very impressed with the online service I received!
March 15, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the issue with your e-voucher was resolved quickly and efficiently. We appreciate your positive feedback regarding the service you received online.
I had some issues with my E gift card…
I had some issues with my E gift card voucher. Abbie O’Brien provided me with amazing customer service and resolved the issue quickly and efficiently. I really appreciated it.
March 16, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that the customer service was good and that the issue was resolved quickly and efficiently. We really appreciate the positive feedback.
Abbie O’Brien fixed my query quickly…
Abbie O’Brien fixed my query quickly and efficiently. Thank you very much !
March 16, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear that your query was resolved quickly . Thank you very much for your positive feedback!
Super service
Super service, responded quickly and easy to deal with. 5*
March 14, 2026
Unprompted review
Reply from Voucher Express
Thank you for your positive feedback.
Absolutely fantastic customer service…
Absolutely fantastic customer service from Abbie. Very prompt and polite on a personal level and understood the inevitability of human error. Thank John Lewis and Abbie for keeping it real.
March 13, 2026
Unprompted review
Reply from Voucher Express
We're happy to hear about the fantastic customer service you received. We appreciate your feedback.
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